Adtec EN-210, Руководство пользователя

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Include
​ ​
the
​ ​
approximate
​ ​
time
​ ​
and
​ ​
day
​ ​
the
​ ​
problem
​ ​
occurred,
​ ​
the
​ ​
spot
​ ​
ID
​ ​
of
​ ​
the
material
​ ​
being
​ ​
inserted
​ ​
and
​ ​
what
​ ​
the
​ ​
operator
​ ​
reported
​ ​
about
​ ​
the
​ ​
incident.
​ ​
It
​ ​
is
​ ​
also
helpful
​ ​
to
​ ​
note
​ ​
any
​ ​
recent
​ ​
changes
​ ​
to
​ ​
the
​ ​
system.
​ ​
More
​ ​
information
​ ​
is
​ ​
always
​ ​
better
than
​ ​
too
​ ​
little
​ ​
information.
● Your
​ ​
Contact
​ ​
Data:
​ ​​
Please
​ ​
include
​ ​
contact
​ ​
information
​ ​
so
​ ​
we
​ ​
can
​ ​
reach
​ ​
you
​ ​
to
discuss
​ ​
how
​ ​
to
​ ​
fix
​ ​
the
​ ​
problem,
​ ​
additional
​ ​
troubleshooting
​ ​
steps
​ ​
that
​ ​
are
​ ​
required
​ ​
or
to
​ ​
gather
​ ​
more
​ ​
complete
​ ​
information
​ ​
regarding
​ ​
the
​ ​
problem.
​ ​
Please
​ ​
include
​ ​
your
facility
​ ​
name
​ ​
(or
​ ​
call
​ ​
letters),
​ ​
your
​ ​
name,
​ ​
title,
​ ​
email
​ ​
address,
​ ​
telephone
​ ​
number,
hours
​ ​
of
​ ​
work,
​ ​
and
​ ​
other
​ ​
contact
​ ​
persons
​ ​
if
​ ​
you
​ ​
are
​ ​
not
​ ​
available.
SLA ​ ​ Options
Effective
​ ​
January
​ ​
1,
​ ​
2014
For
​ ​
questions,
​ ​
please
​ ​
email
​ ​​ ​​
slaquestions@adtecinc.com
●
SLA
​ ​
STANDARD*
Services:
​ ​
Includes
​ ​
initial
​ ​
product
​ ​
orientation
Technical
​ ​
support
​ ​
M-F
​ ​
8AM-8PM
​ ​
(EST)
Firmware
​ ​
and
​ ​
software
​ ​
upgrades
Includes
​ ​
repair
​ ​
expenses**
Includes
​ ​
ground
​ ​
shipping
​ ​
within
​ ​
US
International
​ ​
shipping
​ ​
is
​ ​
extra
Fees:
​ ​
Free
​ ​
for
​ ​
one
​ ​
year
​ ​
after
​ ​
purchase
●
SLA
​ ​
PRIORITY
​ ​
24*
Services:
​ ​
SLA
​ ​
Extended
​ ​
Warranty
​ ​
plus…
Technical
​ ​
support
​ ​
24x7x365
Expedited
​ ​
shipping
​ ​
is
​ ​
extra
●
SLA
​ ​
PREMIUM
​ ​
24*
Services:
​ ​
SLA
​ ​
Priority
​ ​
24
​ ​
plus…
Next
​ ​
business
​ ​
day
​ ​
advance
​ ​
loaners
●
SLA
​ ​
EXTENDED
​ ​
WARRANTY*
Services:
​ ​
Extends
​ ​
warranty
​ ​
after
​ ​
year
​ ​
one
Includes
​ ​
repair
​ ​
expenses
Expedited
​ ​
shipping
​ ​
is
​ ​
extra
●
SLA
​ ​
LEGACY
Services:
​ ​
Includes
​ ​
initial
​ ​
product
​ ​
orientation
Technical
​ ​
support
​ ​
M-F
​ ​
8AM
​ ​
-
​ ​
8PM
​ ​
(EST)
Firmware
​ ​
and
​ ​
software
​ ​
upgrades
Includes
​ ​
Duet,
​ ​
Soloist
​ ​
2/
​ ​
2S,
​ ​
Mirage,
​ ​
edje1013/1015/2000/2100/2110.
Most
​ ​
legacy
​ ​
products
​ ​
cannot
​ ​
be
​ ​
repaired
●
SLA
​ ​
SESSION
​ ​
SUPPORT
Services:
​ ​
Technical
​ ​
support
​ ​
M-F
​ ​
8AM
​ ​
-
​ ​
8PM
​ ​
(EST)
Includes
​ ​
support
​ ​
for
​ ​
5
​ ​
days
​ ​
after
​ ​
first
​ ​
call
●
SE
​ ​
SUPPORT
Services:
​ ​
Event
​ ​
based
​ ​
on-site
​ ​
technical
​ ​
representation