YOU MUST READ THIS ENTIRE MANUAL BEFORE YOU LEAVE TODAY!!!
ANY SERVICE INQUIRIES SHOULD BE MADE TO ADS @ 888-786-7384
A:
This will occur if you do something that is considered a violation of state law. We can not tell you how to answer these requests for
explanation, you will need to refer to your log (list of events out of the ordinary you are required to keep) Answer to the best of your ability the
circumstances surrounding the date and time listed on the explanation form. If you have questions about how to respond, contact the number on
the form itself. Remember the state probably has more information than just the singe incident, so if you (for example) failed a test due to
mouthwash etc, then 20 minutes later passed, they have that information so include it in your explanation, and they will consider it when reading
your explanation.
Q:
I received a charge on my credit card I was not expecting
A:
We sometimes are forced to charge late fees due to actions you take. If your payment is late we may charge a late payment fee. If you do
not service your device as required by state law, we may charge a late fee. To avoid these charges be sure to use your device according to the
terms of the agreement, and or make sure the funds are available for us to charge your monthly lease on the card we have on file and you will
never experience these extra charges. If you receive a new credit card contact us to update your information.
Q:
I failed a test what do I do? Now the device says Use Allowed XX:XX
A:
Use Allowed XX:XX is a countdown of a no start condition, once this counts down you may retest. First figure out why you failed the test was
it from an external source or from consumption of alcohol. If it was from an external source resolve the contamination, by rinsing your mouth out
with water, or air out the vehicle, what ever is required to remove the alcohol from your sample. Then retest as soon as possible. In most cases
if you rinse your mouth out with water, then you can retest after 10 minutes. Getting a passing test as soon as possible is crucial at this point. If
it was from consumption remember we are looking at BrAC levels of .020 or above, well below the state law of .08 so your failed test may not
mean you have a violation resulting in a “lock due” message. Remember that alcohol stays in your system for long periods of time, and you
should avoid driving after consumption of alcohol, in some cases even the next morning.
14. Startup Error Messages
The following messages may be displayed at unit startup with the unit temporarily disabled. If this occurs, turn the ignition off and back on to retry
normal operation. If the problem persist check the listing below to see what you can do to resolve the issue, if you can not resolve the issue call
our office and be sure to tell us exactly what the display scrolls in its entirety (the key code will change each time the Ignition is turned off and on)
the important message happens after the key code.
Displayed Message Explanation
DISABLED
– HOLD LEVEL”
To ensure a clear picture, the unit must be held upright and /-30 degrees of level at the time a sample is provided.
“LOCKOUT ENTER (S/N 001001)”
Unit is locked out either due to expiration of the service interval; notification of the pending lockout was displayed prior to the
actual lock out. Contact ADS if Eligible provide the Hand
Held’s Serial Number (it is displayed and printed on the unit’s rear
label) for a possible access code override (
fee may apply
). The unit will allow for 24 hours of continued operation to return to
your service center for your service. (Fee will apply)
"DISABLED - RANDOM RETEST FAIL" (horn may also sound)
A random retest was not provided in the allotted time. Pull over as instructed and turn off the ignition.
"DISABLED
– NO SAMPLE" (horn may also sound)
No sample was provided in the allotted time. Turn off ignition and then retry
"DISABLED - BREATH TEMP"
The temperature of the sample was too low or too high. Turn off ignition and then retry
"DISABLED - POSITIVE ALCOHOL" (horn may also sound)
A sample over the allowed limit was measured. If driving, pull over as instructed and turn off the ignition. Upon turning the
ignition back to on you will see a NS X:XX this is a count down until you can retest (in Minutes) when this gets to 0:00 you
can retest we highly recommend you rinse your mouth out with water and retest at least one time after a failed test. Before
you do consider what may have caused it and correct the situation, then retest.
“DISABLED - HEATING TEMP”
The device may have become over heated due to being left in direct sunlight, or in extreme heat conditions.
Roll down windows of the vehicle, and or remove the Hand-Held portion from the vehicle. If possible take to a climate
controlled area to cool the device, or if not available simply blow straight through the device with 6 long breaths using your
breath to cool the device from its overheated state.
“DISABLED – HEAT TEMP”
The device is experiencing an issue that can only be resolved by returning the vehicle to the service center.
“DISABLED – PIC FAIL”
Camera is unable to capture image, this can be from obstruction/ tampering of the camera, washout from back lighting
conditions, or an issue with the camera itself. Always ensure you do not do anything to the camera to avoid these issues. If
you experience these issues notify ADS to resolve.
"DISABLED - TIME RESTRICTE
D”
The unit has an
optional
time restriction entered. Unit will only operate between certain hours. (Does not apply to Arizona)
"DISABLED - AMBIENT TEMP"
System error: the internal ambient temperature is out of expected range. Turn off ignition roll windows down if hot and retry
"DISABLED
– HEATING VOLTAGE"
System error: the heaters encountered an unexpected condition, this generally may be an indicator of a
dead or low vehicle battery condition, charge your vehicles battery up then retry this error message will be gone when the
vehicles battery has sufficient voltage to allow the device to heat up properly
"DISABLED - SYNCH MISMATCH"
The Hand Held unit does not recognize the connected Vehicle Module. These two devices are paired at the Service Center
and must remain matched.