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Service and Warranty:
Service:
If you require assistance with the installation, operation, or application of your ADS Technologies, Inc. product
there are several options available to you as described in the technical support section of this manual. Your
primary source for information and assistance is always your computer store or computer parts dealer. If your
ADS product needs repair or replacement, contact your dealer for on-site repair service.
The ADS Technologies technical support and customer service staff can aid in solving many problems. Our
technical support department is available to repair any ADS Technologies product. You or your dealer must
return products to our factory for repair or warranty replacement.
Return/Replacement:
If you need to return your ADS Technologies product you should return the product directly to the dealer or
store where you purchased the product. Each individual computer store or dealer sets product returns policies
for their customers. ADS Technologies, Inc. cannot be responsible for the actions or policies set by our dealers.
If you desire to return the product for a refund, you must get the refund from the dealer or store you purchased
the product from. If you purchased the product directly from ADS please see the “Terms and Conditions of
Sale” on the reverse side of your sales invoice.
Returns to ADS Technologies, Inc. are for repair or warranty replacement only. If you need to return product to
ADS Technologies, Inc. for repair or replacement you must follow these steps:
1. Call our Technical Support department at (562) 926-4338 to obtain a Return Merchandise Authorization
(RMA) number.
2. The RMA number is valid for 30 days.
3. Ship the product to the ADS factory with the RMA number marked on the inside and outside of the package.
If there is no RMA number on the package or the RMA number has expired, the shipment will be refused. ADS
will not be liable for lost or mis-shipped products.
4. Replacement product cannot be shipped to you until the defective product has been
received by ADS.
5. Once the product is received at the factory it will be tested and then repaired or replaced.
6. Turn around time is approximately one week. A repaired or replacement product will be shipped back to you.
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