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USING ROBOHELP SERVER 8
Managing the server
Scheduling databases
Select the Settings icon
on the Web Administrator interface to select options for data in the database and to select
options for scheduling search indexing on the server.
To make database-specific changes, select Databases in the Settings list. The Database section shows the following
options:
Delete All Data Over
Select to delete user actions and server errors older than the number of days specified. Specify the
time at which the process takes place.
Delete All Data Now
Select if you want to delete the data right now.
Delete All Data Over Days Now
Select to delete the data, older than the specified period right away.
Keep All Data
Select to keep all data.
Notes:
•
You cannot delete user information or statistics because they are reused and were not created on a specific date.
•
When you delete database data, the size of the database is reduced when you shrink or compress it. In Microsoft
Access, select Tools > Database Utilities > Compact and Repair Database.
Scanning documents
Regular scanning of documents updates the search index on a regular basis. You can schedule scanning of documents
at a weekly, daily, or hourly basis. With every scheduled scanning, the RoboHelp server reads all the published projects.
The server recreates indexes only if you have set the reindex property in the server.properties file to true. By default,
the reindex property is set to true. The search setting pane is not visible if the reindex property is set to false. The
indexing takes place only at scheduled intervals of rescanning and when a project is published on a server.
Note:
The server ignores Project synonym list, phrase list, stop list, and ignore list while indexing project files.
Troubleshooting
Click the Troubleshooting icon
if you are an administrator or if you have report access to some areas. The
Troubleshooting page displays errors generated in a selected area. You can select an error and click More Info to view
detailed information on the error generated in an area. Click Delete to delete error messages generated in an area or
Delete All to delete all the error messages for the specified area.
Errors can occur due to various reasons such as absence of a default topic, missing TOC, index, or a glossary file,
missing topic, missing context ID, or missing window. The error information helps you to review the Help content
and fix issues.
Reports
About Reports
Use reports to understand user needs, and then update your online Help. Reports show you where users enter the
system, what questions they ask, and which questions are left unanswered. The reports are generated area wise and you
can get a consolidated report of all the areas for which you have the access permissions.
Data includes the following:
Where users request assistance
The location where repeated requests take place.
How users search
Searches that users perform repeatedly.
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