8
USING ROBOHELP SERVER 8
Getting started
Note:
With RoboHelp Server, you can install your database server on a separate machine or use any of the existing
database servers.
Tracking and reporting
Adobe RoboHelp Server provides end users with the ability to find information when they have questions. Users can
view content using any standard browser and operating system. Any number of users can access the published
documents.
Note:
You can define the maximum number of database connections for Oracle and SQL servers through the
maxload
property in the robohelp_server.properties file.
RoboHelp Server tracks the following types of data:
•
Where users request assistance: Identifies the location where users make repeated requests for specific information.
•
How users search: Searches that users perform repeatedly. This data can be mined to move frequently searched
information to a more prominent position in the content for easier access. You can also use this information to find
information gaps and to improve heading titles for more intuitive navigation.
•
How users navigate online content: Tracks how users seek information in online content and how frequently they
access particular information such as headings and articles. This information is available at a topic level.
•
RoboHelp Server tracks all the operating system and browser details. You can use this information to improve the
content quality for browsers preferred by users.
Automatic project merging
Concurrently work on multiple projects and merge them into the project at run time.
While building an online information system, authors can develop and publish their content according to their own
schedules. RoboHelp Server provides automatic project merging, so authors can work on different parts of a project at
the same time, and publish them to the same server. When end users view the content, they see one seamless online
information system. Do not worry about sharing source or depending on a single author or project—all the separate
projects are merged when users access the content. Users can navigate across all the projects using the Index, Contents,
and Search buttons.
By default, the projects are added to the Table of Contents in the order they are published to the server. You can
customize this order in the Projects page of the Web Admin interface. When you merge projects, each project file in
the authoring tool remains intact, but the keywords from the indexes and glossary terms are combined at run time, or
when end users access the system from the server.
Support for languages other than English
The runtime interface (including Table of Contents, index, glossary, and search) can be automatically localized, and
authors can publish projects written in various languages to the same server. You can change the display text on the
user interface of the online system to another language, including text on the Contents, Index, and Search buttons.
In addition, end users can perform a full-text search of online content in their native language. This flexibility allows
authors to develop content in languages other than English and take advantage of server-based online information
systems.
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