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21

Networking issues

Thanks to its robust security the AdderLink IP Gold offers you great flexibility 
in how it integrates into an existing network structure. The AdderLink IP Gold 
is designed to reside either on an internal network, behind a firewall/router or 
alternatively with its own direct Internet connection. 

Positioning AdderLink IP Gold in the network

Every network setup is different and great care needs to be taken when 
introducing a powerful device such as the AdderLink IP Gold into an existing 
configuration. A common cause of potential problems can be in clashes with 
firewall configurations. For this reason the AdderLink IP Gold is designed to be 
intelligent, flexible and secure. With the minimum of effort the AdderLink IP 
Gold can reside either behind the firewall or alongside with its own separate 
Internet connection.

Placing AdderLink IP Gold behind a router or firewall

A possible point of contention between the AdderLink IP Gold and a firewall can 
occasionally arise over the use of IP ports. Every port through the firewall represents 
a potential point of attack from outside and so it is advisable to minimise the number 
of open ports. The AdderLink IP Gold usually uses two separate port numbers, 
however, these are easily changeable and can even be combined into a single port.

IMPORTANT: The correct configuration of routers and firewalls requires advanced 
networking skills and intimate knowledge of the particular network. Adder Technology 
cannot provide specific advice on how to configure your network devices and strongly 
recommend that such tasks are carried out by a qualified professional.

Port settings

As standard, the AdderLink IP Gold uses two 

ports

 to support its two types of viewer: 

• 

Port 80

 for users making contact with a web browser, and 

• 

Port 5900

 for those using the VNC viewer.

When these port numbers are used, VNC viewers and web browsers will locate 
the AdderLink IP Gold correctly using only its network address. The firewall/
router must be informed to transfer traffic, requesting these port numbers, 
through to the AdderLink IP Gold. 

When a web server is also on the local network

Port 80 is the standard port used by web (HTTP) servers. If the AdderLink IP Gold is 
situated within a local network that also includes a web server or any other device 
serving port 80 then, if you want to use the web browser interface from outside the 
local network environment, the HTTP port number of the AdderLink IP Gold must be 
changed.
When you change the HTTP port to anything other than 80, then each remote 
browser user will need to specify the port address as well as the IP address. For 

instance, if you set the HTTP port to ‘8000’ and the IP address is ‘192.168.47.10’ 

then browser users will need to enter: 

http://192.168.47.10

:

8000

 

(Note the single colon that separates the IP address and the port number). 
The firewall/router would also need to be informed to transfer all traffic to the 
new port number through to the AdderLink IP Gold.

If you need to change the VNC port number

If you change the 

VNC port to anything other than 5900, then each VNC viewer 

user will need to specify the port address as well as the IP address. For instance, 

if you set the VNC port to ‘11590’ and the IP address is ‘192.168.47.10’ then 

VNC viewer users will need to enter: 

192.168.47.10

::

11590

(Note the 

double

 colons that separate the IP address and port number). 

The firewall/router would also need to be informed to transfer all traffic to the 
new port number through to the AdderLink IP Gold.

A

B

LOC REM VNC

100

LNK PWR

AdderLink

GOLD

Internet

A

B

LOC REM VNC

100

LNK PWR

AdderLink

GOLD

Internet

AdderLink IP Gold situated 

behind the firewall

KVM link to 
host system

KVM link to 
host system

Firewall/
router

AdderLink IP Gold situated 

alongside the firewall

Firewall/
router

Local 
network 
connection

Local 
network 
connection

IMPORTANT: When the AdderLink IP Gold is accessible from the public Internet 
or dial up connection, you must ensure that sufficient 

security measures

 are 

employed.

Содержание AdderLink IP Gold

Страница 1: ...A B LOC REM VNC 100 LNK PWR AdderLink GOLD AdderLink IP Gold User Guide...

Страница 2: ...se restoration 18 Resetting the configuration 19 Part 2 Remote configuration 20 Networking issues 21 Positioning AdderLink IP Gold in the network 21 Placing AdderLink IP Gold behind a router or firewa...

Страница 3: ...53 User accounts 54 Unit configuration 55 Advanced unit configuration 56 Time date configuration 57 Network configuration 58 Setting IP access control 59 Serial port configuration 60 Host configurati...

Страница 4: ...onnection IP network Internet The IP port allows direct connection to an Ethernet based local network and from there onto the wider Internet Alternatively the robust AdderLink IP Gold security system...

Страница 5: ...andard USB port Modem port Optionally use this port to attach either a standard modem or an ISDN adapter This feature provides an alternative direct dial remote link into the AdderLink IP Gold Dual po...

Страница 6: ...ndard manner so that you can use standard cables throughout your installation The unit is supplied with cables to connect to DVI and USB systems Other cables are available from Adder to support system...

Страница 7: ...e size of the AdderLink IP Gold so that it fills the full width of a 1U rack slot M V M OWER CONTR OL H 5V 2A A MODE M K M INDO OR US E ONL Y B 1 2 CFG 1 2 ON 5V 2A A MODE M DV I DV I VG A VG A K M K...

Страница 8: ...nect a USB link cable that has a type B plug more square than rectangular to the port marked K M within the COMPUTER KVMA SWITCH section of the rear panel IMPORTANT There is no internal conversion bet...

Страница 9: ...MA switch to be connected 2 As appropriate connect either a digital or analogue video link cable to the DVI I socket on the AdderLink IP Gold rear panel Digital Connect a digital video link cable to t...

Страница 10: ...Link IP Gold provides an ingenious feature that allows authorised remote users to transfer files and folders to a host computer such that they appear as though presented locally on removable media In...

Страница 11: ...ce if you use a PS 2 style keyboard and mouse at the local console you must also use PS 2 style links from the AdderLink IP Gold to the computer KVMA switch Similarly if you use a USB style keyboard a...

Страница 12: ...Wherever possible ensure that power is disconnected from the AdderLink IP Gold 2 As appropriate position a suitable digital or analogue video monitor to the DVI I socket on the rear panel of the Adde...

Страница 13: ...n open Internet connection Wherever in the network the AdderLink IP Gold is situated you will need to determine certain configuration issues such as address allocation and or firewall adjustment to al...

Страница 14: ...or more details The other serial settings are fixed at No parity 8 bit word and 1 stop bit Power supply connection The AdderLink IP Gold is supplied with a single power supply and an appropriate count...

Страница 15: ...derLink GOLD Power to computer Box 2 port 6 address 26 Box 1 Box 2 Box 3 Box 4 Power switch boxes Daisy chain control connections The power ports are connected to the power inputs of each computer and...

Страница 16: ...aspects of the IP network port addressing Modem config screen Allows you to optionally alter the current settings for the serial port that is used to connect a modem or ISDN terminal adapter The IP ad...

Страница 17: ...remain set to 5900 and 80 respectively unless they clash with an existing setup within the network See Networking issues for more details When all items are correct select the Next option to display...

Страница 18: ...of viewer applications that need to view it a number of settings are available that might not make perfect sense at first glance However these settings should allow you to configure the AdderLink IP G...

Страница 19: ...f the mouse has a scroll wheel then it is likely to support the IntelliMouse format If it is a Microsoft branded mouse then it will usually state that it is an IntelliMouse on its underside label Reco...

Страница 20: ...e RESET option and press 5 Remove power return the mini switch 1 to its OFF position and then re apply power The locally connected monitor should display the first screen of the initial configuration...

Страница 21: ...orner of the window to display the configuration menu Many of the options within the configuration menu duplicate those that were set or are available in the local configuration However there are nume...

Страница 22: ...the AdderLink IP Gold correctly using only its network address The firewall router must be informed to transfer traffic requesting these port numbers through to the AdderLink IP Gold When a web serve...

Страница 23: ...ver and obtain a new address 2 Re enter the same Network configuration screen where the new IP address and network mask should be displayed DNS addressing As with any other network device you can arra...

Страница 24: ...iewer this has more in built security than is available with the Java viewer To download the viewer Use non standard port numbers Restrict the range of IP addresses that are allowed to access the Adde...

Страница 25: ...switch other power switches may require different settings Please refer to your power switch documentation for details about codes required by other power switches The structure of each power sequence...

Страница 26: ...security purposes it is not possible to retrieve user names or passwords from the AdderLink IP Gold To use KVMADMIN you require the IP address and admin password of the AdderLink IP Gold unit The comm...

Страница 27: ...he IP network port Upgrades are digitally signed by Adder using a secure key This prevents unauthorised or altered firmware images being downloaded into the unit To perform a flash upgrade using the r...

Страница 28: ...til the upgrade is complete 7 When the upload is complete and confirmed on screen log off the remote system and then power down the AdderLink IP Gold 8 At the rear of the unit return the mini switch 1...

Страница 29: ...1 Press and hold the hotkeys usually and then press and finally release all three keys Note The and keys when pressed in combination are called hotkeys and they signal to the AdderLink IP Gold that yo...

Страница 30: ...he hall of mirrors effect IMPORTANT Never configure a system so that your viewer is viewing itself When controlling a host computer using the locally connected keyboard video monitor and mouse it is p...

Страница 31: ...ication download can take several tens of seconds to complete Once complete a connection details dialog will be displayed 2 In the Server entry type the address of the AdderLink IP Gold as follows v w...

Страница 32: ...prevalent when the connection speed is low To remove artifacts click the Controls button and select the Refresh screen option See Controls How do I make the most of a slow connection The VNC viewer i...

Страница 33: ...gramming new hosts into the AdderLink IP Gold admin user status required Configure This option is displayed only when you are logged on as the admin user When selected it provides access to a wide ran...

Страница 34: ...calibration Performing this step is important because it can help to decrease unnecessary video information being sent across the link thus improving overall performance Once this has been done provi...

Страница 35: ...escape sequences see Advanced unit configuration for details The single mouse mode does not require calibration Resync Mouse This option has the same effect as the button on the menu bar and resynchro...

Страница 36: ...nce is required 16 bit uncompressed raw data is transmitted Sample rate The number of audio samples per second in Hz 8000 produces less samples and hence minimised data 48000 48KHz produces the best s...

Страница 37: ...Occasionally it can be useful to manually adjust the Threshold setting in order to achieve a setting that best suits your particular requirements 1 Use the Calibrate All function to ensure that all o...

Страница 38: ...files folders Select a disk drive Click the checkbox adjacent to the listed disk drive if any that you wish to copy to the host computer or Select files or folders Click the Browse button to display...

Страница 39: ...wer or browser to view the hosts systems This is achieved using PPP Point to Point Protocol and means that you need to use a dial up networking method to initiate the connection Such software is stand...

Страница 40: ...d Prefer off This setting will configure an un encrypted link if the AdderLink IP Gold will allow it otherwise it will be encrypted Prefer on If the AdderLink IP Gold allows it this setting will confi...

Страница 41: ...he UK 01954 780081 in the US 1 888 275 1117 Phone in the UK 01954 780044 in the US 1 888 932 3337 Troubleshooting Remote network users are unable to contact the AdderLink IP Gold Check that the correc...

Страница 42: ...ss the menus AdderLink IP Gold Control Shared Server 1 Access Mode Host Restore Mouse Functions Return To Host Configuration Logoff Select the Configuration option to display AdderLink IP Gold Configu...

Страница 43: ...r installation see Encryption settings for details The use of encryption imposes a slight performance overhead of roughly 10 but is highly secure against third party intrusion Video Source Determines...

Страница 44: ...provides an emergency recovery point MAC Address Media Access Control address this is the unique and unchangeable code that was hard coded within your AdderLink IP Gold unit when it was built It cons...

Страница 45: ...the speed of the serial connection between the AdderLink IP Gold and a connected modem or ISDN terminal adapter The default setting is 115200 The other communication settings are fixed as No parity 8...

Страница 46: ...get here 1 Use the local keyboard and log on as the admin user 2 Press hotkeys may be different 3 Select Configuration 4 Select Reset configuration WARNING This process will remove all settings and re...

Страница 47: ...s possible to exclude all network users and so this option provides an emergency recovery point To clear IP access control 1 Use the local keyboard and log on as the admin user 2 Press hotkeys may be...

Страница 48: ...There are six tabbed pages of options Colour level This section allows you to select the most appropriate colour level for the speed of the connection to the AdderLink IP Gold Where the connection spe...

Страница 49: ...ouse move events When ticked this feature reduces the mouse movement information that is sent to the AdderLink IP Gold and host system This is useful for slow connections and you will notice that the...

Страница 50: ...not apply to AdderLink IP Gold connections Full screen mode uses all monitors This option does not apply to AdderLink IP Gold connections Render cursor locally This option does not currently apply to...

Страница 51: ...you If an existing AdderLink IP Gold is fully reconfigured then it will need to issued with a new identity In this case the previous identity listed in this tab should be removed so that a new identi...

Страница 52: ...AdderLink IP and host system This is necessary because certain keys and key combinations are trapped by the VNC viewer Refresh Screen Requests data from the server for a complete redraw of the screen...

Страница 53: ...e mouse keyboard When ticked the viewer will not send keyboard or mouse information to the AdderLink IP Gold or host system Accept clipboard from server This feature is restricted to software server v...

Страница 54: ...menus Click the Configure button in the top right corner of the window when logged on as the admin user Logged on users Indicates the current users irrespective of whether they are connected locally b...

Страница 55: ...can include certain keyboard symbols The password can be between 1 and 16 characters in length It is important to note however that the password background remains shaded in amber while the AdderLink...

Страница 56: ...o select an appropriate period of inactivity before a screensaver is displayed and the user is logged out This setting applies to local users only and once the screensaver is displayed for security pu...

Страница 57: ...ected the remote users will need to manually refresh the screen Note When a low connection speed is detected the background refresh is automatically disabled regardless of the settings of this option...

Страница 58: ...The remainder of the specification describes when Daylight Saving Time is in effect The start field is when Daylight Saving Time goes into effect and the end field is when the change is made back to s...

Страница 59: ...the subnet mask this value is used alongside the IP address to help define a smaller collection or subnet of devices on a network In this way a distinction is made between locally connected devices an...

Страница 60: ...e listed higher in the list than any denied addresses Take care not to invoke any deny access settings that would exclude valid users 1 In the access control list click on the entry to be moved 2 Clic...

Страница 61: ...bit word 1 stop bit Initialization Sequence The codes entered here are used to prepare the connected modem or ISDN terminal adapter for use with the AdderLink IP Gold The default code is a Hayes comp...

Страница 62: ...at will cause the KVM switch to link with the required host system Adder Port Direct addresses must be entered within square brackets See Hotkey sequences and Adder Port Direct for details A list of v...

Страница 63: ...M switches and remote access devices to communicate with each other Using the keyboard connections that link each device Adder Port Direct allows A controlling device to provide address details of the...

Страница 64: ...ormation listed within the log and paste it into another application 1 While viewing the log screen press Ctrl and C to copy the data into the clipboard 2 In a text application i e Word WordPad Notepa...

Страница 65: ...ven in the IP address section in order to use the telephone system efficiently it is vital for you to know your location relative to the person you are calling In this way you avoid dialling unnecessa...

Страница 66: ...hat the local part of the address is formed by only the last four bits If you use the diagram from the previous example and insert the new net mask it will have the following effect on the final resul...

Страница 67: ...omes a little clearer The above mask has the form 11111111 11111111 11111111 11100000 Ignoring the initial three octets the final six zeroes of the mask would ensure that the 32 addresses from 64 0100...

Страница 68: ...a network firewall In order for a remote VNC viewer or web browser to make contact with your AdderLink IP Gold it is necessary for the firewall to allow communication through a particular numbered po...

Страница 69: ...5 1 CLK DCD NC NC NC 1 2 DAT RXD 2 5 TXD GND 3 4 GND Female 6 5 4 3 2 1 DTR 4 6 5V DSR 6 7 12V RTS 3 TXD 12V 8 CTS 9 RI 6pin mini DIN female 9pin D type female AdderLink IP Gold to power switch cable...

Страница 70: ...press down the key that follows means release the key that follows means press down and release the key that follows means wait 250ms note if a number immediately follows the asterisk then the delay w...

Страница 71: ...Half width screens can be expanded to normal width using the scaling features of the viewer vesa 720 x 400 85Hz vesa 640 x 480 60Hz vesa 640 x 480 72Hz vesa 640 x 480 75Hz vesa 640 x 480 85Hz vesa 80...

Страница 72: ...ng Do not attempt to service the AdderLink IP Gold yourself Safety considerations when using power switches with AdderLink IP Gold Follow the manufacturer s instructions when setting up and using powe...

Страница 73: ...F THIRD PARTY RIGHTS AND FITNESS FOR PARTICULAR PURPOSE 4 Limitation on Liability UNDER NO CIRCUMSTANCES SHALL REALVNC BE LIABLE FOR ANY CONSEQUENTIAL INDIRECT OR INCIDENTAL DAMAGES WHATSOEVER INCLUDI...

Страница 74: ...en the equipment and the receiver c Connect the equipment to an outlet on a circuit different from that to which the receiver is connected d Consult the supplier or an experienced radio TV technician...

Страница 75: ...350R Merrimac Street Newburyport MA 01950 United States of America Tel 1 888 932 3337 Fax 1 888 275 1117 Adder Asia Pacific 6 New Industrial Road Hoe Huat Industrial Building 07 01 Singapore 536199 Te...

Страница 76: ...trings power switching 24 D Daisy chain cable 68 Date local setting 42 DDC video source setting 42 DHCP discovering allocations 22 during initial setup 16 local setting 27 43 remote setting 58 Dial up...

Страница 77: ...rk configuration 58 serial port configuration 60 setting IP access control 59 unit configuration 55 user accounts 54 Remote connection 29 Reset to factory defaults 19 Reset configuration 45 Restore De...

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