ii
Adaptec Customer Support
If you have questions about installing or using your Adaptec product, check this
document first—you will find answers to most of your questions here. If you need
further assistance, use the support options listed below.
Technical Support Identification (TSID) Number
■
Before contacting Technical Support, you need your unique 12-digit TSID
number. The TSID number identifies your product and support status.
■
The TSID number is included on two white, bar-coded labels, like the example
below.
■
If you register by mail, affix one copy of the TSID label to the registration card,
which may be contained on the CD. Also affix a copy of the TSID label to the CD
jacket so that you don’t lose it.
Support Options
■
Search the Adaptec Support Knowledgebase (ASK) at
ask.adaptec.com
for
articles, troubleshooting tips, and frequently asked questions for your product.
■
For support via Email, submit your question to Adaptec’s Technical Support
Specialists at
ask.adaptec.com
.
North America
■
Visit our Web site at
www.adaptec.com
.
■
For information about Adaptec’s support options, call +1 408-957-2550,
24 hours per day, 7 days per week.
■
To speak with a Technical Support Specialist,
■
For
Hardware
products call +1 408-934-7274,
Monday to Friday, 3:00
A
.
M
. to 5:00
P
.
M
., Pacific Time.
■
For
RAID and Fibre Channel
products call +1 321-207-2000,
Monday to Friday, 3:00
A
.
M
. to 5:00
P
.
M
., Pacific Time.
To expedite your service, have your computer in front of you.
■
To order Adaptec products, including accessories and cables, call +1 408-957-7274.
Or, you can order cables online at
www.adaptec.com/buy-cables
.
