8 of 12 | English
English | 9 of 12
FREQUENTLY ASKED QUESTIONS
Why is my air bed deflating?
There are a few reasons your air bed may be losing air:
• First Uses:
During its first few uses, your Active Era Air Bed may sag and
require additional inflation to maintain its desired firmness. This is because
stretching is a natural characteristic of new vinyl and is normal for the first few
days of use. Inflate your air bed at least 30 minutes prior to first use and top up
as required to allow the air bed to stretch to its natural shape.
• Normal Use:
All air beds are designed to lose a small amount of air through
their seams during use to reduce the risk of tears and bursting when pressure is
added. This also helps to prevent over-inflation.
• Increased Pressure:
Your air bed may be deflating because the weight limit has
been exceeded. Most of our air beds have a weight limit of 250 kgs or 550 lb.
Please check the product page or the specifications in your instruction manual
for product specific weight limits.
• Varying Temperatures:
Air inside the air mattress can expand or contract when
exposed to hot or cold temperatures. At cold temperatures, air naturally
contracts inside the air bed and can lead to sagging. If deflation occurs, pump
some more air into the mattress. At hot temperatures, air can expand inside the
air bed and it will become hard and in extreme circumstances, burst.Release air
to avoid damage to your air bed. Where possible, aim to keep surrounding
temperatures consistent during use.
• Puncture:
Your air bed may be deflating because it has a puncture.
How do I find a puncture?
To find a puncture, please follow these steps:
1. Fill a spray bottle with soapy water e.g. washing up liquid.
2. Inflate your air bed fully and unplug the power cord from the mains power
supply.
3. Spray the surface of the inflated air mattress, avoiding the air pump and
electrical components.
4. Visually inspect the air bed. If there is a puncture, bubbles will start to form over
the puncture as air starts to leak out.
5. Wipe your air bed dry with a soft dry cloth.
6. Repair your puncture with the provided puncture kit.
STORAGE
1. Deflate the airbed following the ‘deflation’ instructions.
2. Make sure the airbed is clean and dry.
3. Lay bed flat with sleeping surface facing upwards. Fold the airbed loosely and
avoid sharp bends, corners and creases which can damage the airbed.
4. Store the appliance in a safe, clean and dry place, out of reach of children
when not in use.
CLEANING AND MAINTENANCE
WARNING: Always turn the appliance OFF and unplug the power cord
from the electrical outlet before handling or cleaning it.
CAUTION: Do not allow water or other liquids to run into the interior of
the air pump, as this could create a fire and/or electrical hazard.
CAUTION: Do not use any abrasive cleaners or solvents, as this will dam-
age the air bed.
• Do not attempt to clean the appliance in any other way than that detailed by
the manufacturer.
• Clean the exterior surface of the appliance by wiping it with a soft, damp cloth.
Dry the appliance with a soft, clean cloth.
• Clean the vents and openings of the appliance regularly with a vacuum
cleaner, using the brush attachment to avoid any dust build-up.
• To store your product, we recommend using the original or a similar-sized box.
• Store the appliance in a safe, clean and dry place, away from direct sunlight
and out of reach of children when not in use.
• To extend the lifespan of the filter, a vacuum cleaner, using the brush
attachment can be used to remove dust from the surface of the filter.
• Use soapy water to clean the surface of the airbed. Do not use any chemicals.
• No air pump maintenance is required.
• To repair punctures to the airbed, use only common PVC repair glue and
patches. Do not use flammable aerosols on the surface of the airbed.
IMPORTANT NOTE
The ambient temperatures of air have an effect on the airbed internal pressure. At
low ambient temperature the air will contract within the airbed and the airbed will feel
softer: add air as necessary. At high ambient temperature the air within the airbed
will expand significantly and the airbed will become hard and may burst: release air
to avoid damage to the airbed or to soften the feel. Do not expose the airbed to
extreme temperatures.
