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5. Telus Metaframe
Telus has developed many applications so that it can be a help for the field technicians and dispatch to track
all the services from Central offices to House and Business premises.
Figure 119: Telus Metaframe
We will discuss major applications which help a technician to assign jobs, see their work orders, know the
cable pairs and in prior perform some tests before reaching the premises.
5.1 Field Link
It is an application, which let a technician know which jobs he/she has been assigned for the day.
When is a job mine?
Tentative jobs are dispatched to a technician one hour before their scheduled time. Scheduled time is where
the system has placed work on your day, NOT the appointment time. Until a job is dispatched, it is on your
board and can be seen on the ‘Future’ tab, but cannot be picked up. This allows the system to optimize the
workload throughout the day.
Figure 120: Job Designation
Is pinned work mine?