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101

Additional Technical
Support Options

The appendix contains information about additional technical support options.

Self Help

To obtain more answers to

DSL

configuration questions on your own, visit the

Qwest DSL Actiontec support page

at:

http://www.qwest.com/dsl/customerservice/actiontecgt701-wg.html

A Help page is also available on the main page of the Actiontec Wireless

DSL

Modem Web interface. Enter

192.168.0.1

in the “Address” field of the Web

browser, then click

Help

Basic Setup Support: Getting Online

If you are not able to access the Internet, check the

DSL

light on the front of the

Modem. If it is solid green, call your

ISP

immediately. If it is not solid green, call

Qwest’s

DSL

Technical Support at

1-800-247-7285

For other basic setup support:

Problem

Contact

DHCP

Addressing Configuration

Your

ISP

DSL

Service Outage Support/Repair of the

DSL

Service

Qwest

Installation Support of the

DSL

Service

Qwest

Static

Addressing Configuration

Your

ISP

Transparent Bridging Configuration

Your

ISP

☞

Note

: Before contacting technical support, make sure you can

access the Internet via the Modem.

Содержание DSL Modem GT701WG-QW04

Страница 1: ...DSL Modem Model GT701WG QW04 Firmware Version QW04 3 60 2 0 6 3 GT701 WG User Manual Ver 1 0 Solutions for the Digital Life...

Страница 2: ...ess 15 Configuring for a Block of Static IP Addresses 20 5 Configuring Advanced Settings 25 Accessing Advanced Settings 25 WAN IP Address 26 Wireless Settings 31 Wireless MAC Authentication 36 Wireles...

Страница 3: ...dows XP 77 c Computer Security 81 Comparing DSL Service with a Dial Up Modem 81 Modem Security 82 Computer Security 82 Electronic Security 83 d Specifications 85 General 85 Wireless Operating Range 86...

Страница 4: ...iii Table of Contents Notices 105 Regulatory Compliance Notices 105 Modifications 105 Miscellaneous Legal Notices 106 Limited Warranty 107...

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Страница 6: ...s If you want to take your computing to the next level the Actiontec 54 Mbps DSL Modem is sure to be one of the keys to your success Package Contents s Actiontec 54 Mbps DSL Modem s Power adapter s Ph...

Страница 7: ...higher 6 x recommended or Netscape Navigator 4 0 or higher 4 7 recommended s TCP IP network protocol installed on each computer Features This section contains a quick description of the Modem s lights...

Страница 8: ...be contacted DSL Light The DSL light illuminates when the Modem is connected to a DSL line This light will flash when the Modem initialiazes Internet Light When the Internet light glows steadily the...

Страница 9: ...cable Ethernet Port Used to connect computers to the Modem via Ethernet cable The Ethernet port is a 10 100 Mbps port a straight through Ethernet cable must be used when connecting to the port Reset...

Страница 10: ...available on the main page of the Actiontec DSL Modem Web interface Enter 192 168 0 1 in the browser s address text box and when the first screen appears click HELP Basic Setup Support If unable to ac...

Страница 11: ...s of the DSL Gateway s Enabling Services Blocking s Enabling Disabling DHCP s VIP feature These features are supported in the Modem only Implementation of the above features within the network LAN is...

Страница 12: ...Support Center at 1 888 825 9025 Actiontec networking support is provided for a fee of 29 95 per incident Other fee based feature support includes s Port Forwarding Static NAT s Static Routing s MAC A...

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Страница 14: ...service Most Qwest DSL ISPs provide a dial up account for free If not there are a number of free Internet pro viders whose products make great backup Internet access in the unlikely event they are eve...

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Страница 16: ...ns To complete a basic setup the user will need information provided by the ISP This information is sometimes contained in a welcome letter or ISP worksheet If this document is not available contact t...

Страница 17: ...hether the user is using MSN Microsoft Network by clicking in the appropriate circle Then select the type of connection pro vided by the ISP by clicking in the circle next to PPPoA or PPPoE If unsure...

Страница 18: ...een The Modem is now configured and users can start surfing the Web If an error stating the Web browser was unable to connect to the Internet appears check the configuration settings Ensure all the in...

Страница 19: ...and password down and keep them in a secure location They will be needed to access to the Modem s Web Configurations screens in the future 3 Click Save and Restart at the bottom of the screen 4 The S...

Страница 20: ...Single Static IP Address To set up the Modem to use a single static IP address Note To complete this procedure you must have access to the Internet Service Provider ISP worksheet If no worksheet has b...

Страница 21: ...16 Actiontec DSL Modem User Manual 3 In the Set Up Configuration screen select Alternative Setup from the menu on the left side...

Страница 22: ...p Page screen appears Using the Internet Service Provider ISP worksheet enter the following information ISP Protocol select RFC1483 Bridged RFC1483 Routed PPPoA or PPPoE by clicking in the appropriate...

Страница 23: ...are not used dur ing this procedure 6 If provided with DNS settings on the ISP worksheet click the circle next to Static and enter the DNS addresses in the DNS Configuration section at the bottom of...

Страница 24: ...assword in the Re enter New Password text box Make sure to write the user name and password down and keep them in a secure location They will be needed to access to the Modem s Web Configurations scre...

Страница 25: ...have access to the Internet Service Provider ISP worksheet If no worksheet has been provided contact the ISP 1 Open the Web browser In the address bar enter http 192 168 0 1 then press Enter on the ke...

Страница 26: ...21 Chapter 4 Setting Up Static IP 4 Click Begin Advanced Setup 5 The Configuring the Advanced Settings screen appears Select WAN IP Address from the menu on the left side...

Страница 27: ...ess and Unnumbered Subnet Mask text boxes respectively These addresses should be included on the ISP worksheet Click Next 7 A window appears stating the Modem needs to rebooted Reboot the Modem 8 Afte...

Страница 28: ...namic Also if the DHCP server option is turned off this screen will not appear The Modem will obtain dynamically assigned DNS addresses if supported by the ISP with static IP addresses 10 Click Save a...

Страница 29: ...e user name and password down and keep them in a secure location They will be needed to access to the Modem s Web Configurations screens in the future 14 Click Save and Restart at the bottom of the sc...

Страница 30: ...te blocking Accessing Advanced Settings To access the Advanced Settings screens follow these instructions 1 Open the Web browser In the address bar enter http 192 168 0 1 then press Enter on the keybo...

Страница 31: ...me in the menu on the left Note To save changes made in any of the Advanced Settings screens click Save and Restart at the bottom of the menu on the left side of the screen WAN IP Address Selecting WA...

Страница 32: ...before continuing After selecting a connection type click Next to continue configuring the connection Transparent Bridging Select this option to use the Modem as a transparent bridge This option shoul...

Страница 33: ...he Installation Buddy or during Basic Setup it should be displayed in the Broadband Connection via PPPoE PPPoA screen If not enter the information now If the ISP does not require a username or passwor...

Страница 34: ...In this mode the Modem will query the ISP to receive the IP address and routing information which will terminate at the Modem as opposed to the IP address and routing infor mation being bridged to ter...

Страница 35: ...uting information to termi nate at the Modem as opposed to the IP address and routing information being bridged to terminate at the computer This allows the use of the router capabilities for the Loca...

Страница 36: ...ress information should be obtained from the ISP when purchasing a block of public static IP addresses Contact the ISP if this information was not received VIPMode This feature is used in conjunction...

Страница 37: ...pable computers included on the Modem s wireless network must have this same ESSID value For the Actiontec 802 11b Wireless PC Card the ESSID value must be the same as the SSID value Channel Channel a...

Страница 38: ...ists of an alphanumeric character ranging from 0 9 or A F An example of a 64 bit WEP key is 4E A3 3D 68 72 To create a 64 bit WEP key activate one of the four keys by clicking in the appropriate circl...

Страница 39: ...is key is entered in the comput er s wireless encryption scheme Note Not all wireless PC Cards support 128 or 256 bit WEP Ensure that all PC Cards installed in the networked computers support 128 or 2...

Страница 40: ...k in the circle next to PSK String then enter at least eight alphanumeric characters in the text box All wireless enabled devices must support WPA and know the PSK to join the network PImportant Wirel...

Страница 41: ...ss of the wireless client s allowed or denied on the wireless network After changing settings click Next or Back to continue or Save and Restart to make all changes permanent Wireless Advanced Setting...

Страница 42: ...and Restart to make all changes permanent DHCP Server Selecting DHCP Server in the Advanced Settings screen generates the DHCP Server screen The Modem has a built in DHCP Dynamic Host Configuration P...

Страница 43: ...4 to each computer on the net work Note that the first three groups of numbers of the addresses are identical this means they are on the same subnet The IP address of the Modem must be on the same sub...

Страница 44: ...the Blocked IP Address List text box 4 To remove blocked services select the computer s IP address in the Blocked IP Address List text box and click Remove Netmeeting If a computer on the network use...

Страница 45: ...then click Remove Remote Management Telnet Selecting Remote Management in the Advanced Settings screen generates the Remote Management Telnet screen Remote Management allows access to the Modem throu...

Страница 46: ...screen Port forwarding allows certain programs to bypass the Modem s built in firewall allowing access to parts of the network for hosting a Web or ftp server for example To use port forwarding enter...

Страница 47: ...ed port select it from the List of Forwarded Ports text box then click Remove DMZ Hosting Selecting DMZ Hosting in the Advanced Settings screen generates the DMZ Hosting screen To use DMZ hosting ente...

Страница 48: ...l screen Select the level of security needed for the network See Appendix f on page 91 for details concerning each level of security Dynamic Routing Selecting Dynamic Routing in the Advanced Settings...

Страница 49: ...ed to the Modem to be accessed by outside parties Do not turn NAT off unless instructed to do so by the ISP Static Routing Selecting Static Routing in the Advanced Settings screen generates the Static...

Страница 50: ...al data traffic Enable IP QoS Enable IP QoS by clicking in this box Trusted Mode If activated all data traffic set to an IP precedence level of 5 will be recognized as high priority traffic regardless...

Страница 51: ...o 7 high priority Source Select the Source type IP for IP address MAC for MAC address here then enter the IP or MAC address in the text box to the right If IP was selected enter a netmask address in t...

Страница 52: ...enerates the LAN IP Address screen The values in the LAN IP Address and Netmask text boxes are the IP address and subnet mask address of the Modem as seen on the network These values can be modified f...

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Страница 54: ...the Modem such as wireless settings remote management and Web site blocking Accessing Status To access the Status screens follow these instructions 1 Open the Web browser In the address bar enter http...

Страница 55: ...et can be changed from the Current Status screen Firmware Version Displays the firmware version the Modem is currently running MAC Address Displays the MAC Media Access Control address of the Modem WA...

Страница 56: ...s Displays the local area network s LAN IP address LAN Net Mask Displays the subnet mask address configured for the LAN IP address LAN DHCP Server Displays the state of the DHCP server On or Off In th...

Страница 57: ...52 Actiontec DSL Modem User Manual WAN Status Selecting WAN Status generates the WAN Status screen This screen displays on overview of the Modem s WAN wide area network connection...

Страница 58: ...screen displays on overview of the Modem s LAN local area network connections DHCP User List Selecting DHCP User List generates the DHCP User List screen This screen dis plays a list of the active an...

Страница 59: ...e IP QoS Traffic Status screen This screen displays the QoS cofiguration settings see IP QoS Management on page 45 for more information NAT Table Selecting NAT Table generates the NAT Table screen Thi...

Страница 60: ...een the Web activity log can be viewed the DSL settings changed the Modem s factory default settings restored and the Modem s firmware upgraded Web Activity Log The Web Activity Log provides informati...

Страница 61: ...that appears The Web Activity Log will refresh at the selected interval Manual Refresh To set the Web Activity Log screen to manual refresh activate the circle next to Manual Refresh at the bottom of...

Страница 62: ...the Modem s Power light flashes and the Modem is disabled N Warning Do not unplug the Power cord from the Modem dur ing the Restore Default Settings process Doing so may result in permanent damage to...

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Страница 64: ...he Modem s Ensure the subnet mask address is set to 255 255 255 0 by clicking Status in the Main Menu screen Cannot Connect to the Internet s Ensure both ends of the power cord and all network cables...

Страница 65: ...the Ethernet adapter is showing an incorrect IP address enter ipconfig release at the prompt note the space before the forward slash then press Enter on the keyboard which sets all values back to 0 z...

Страница 66: ...ring a URL or IP Address s Verify all the computers are working properly s Ensure the IP settings are correct s Ensure the Modem is on and connected properly s Verify the Modem s settings are the same...

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Страница 68: ...e System Properties window appears select General The version of the operating system processor type and amount of RAM installed in the computer are listed here 4 Close the System Properties window 5...

Страница 69: ...arrow next to the Look In text box and select My Computer from the list that appears 6 Click Find Now 7 When the search is complete note the directory path that appears most often in the In Folder col...

Страница 70: ...s directory Write down the directory path for future reference 8 Close the Search Results window Windows NT 4 0 1 From the desktop click Start 2 When the menu appears select Find then Files or Folders...

Страница 71: ...riteria below appears In the Look in text box click the down arrow and select My Computer from the menu that appears 5 In the All or part of the file name text box enter i386 6 Click Search 7 When the...

Страница 72: ...r and the Modem are on the same subnet To set up static IP on a computer select the operating system and follow the instructions Note The following procedures are based on the Modem s factory default...

Страница 73: ...68 Actiontec DSL User Manual 3 Another menu appears Select Control Panel 4 When the Control Panel window appears double click Network...

Страница 74: ...roperties window appears Select IP Address 7 In the IP Address tab make sure the circle next to Specify an IP Address is selected When active a black dot appears in the circle If the circle already co...

Страница 75: ...ars 11 In the Network window click OK The Network window disappears 12 The System Settings Change window appears asking whether the computer should be restarted Click Yes The computer restarts It is n...

Страница 76: ...71 Appendix b Static IP on the Computer 3 Another menu appears Select Control Panel 4 When the Control Panel window appears double click Network...

Страница 77: ...P Properties window appears Click IP Address 7 In the IP Address tab make sure the circle next to Specify an IP Address is selected When active a black dot appears in the circle If the circle already...

Страница 78: ...ction to network media click on it to uncheck the box 12 In the Network window click OK The Network window disappears 13 The System Settings Change window appears asking whether the computer should be...

Страница 79: ...74 Actiontec DSL User Manual 3 Another menu appears Select Control Panel 4 When the Control Panel window appears double click Network and Dial up Connections...

Страница 80: ...y be displayed after the Local Area Connection If there is more than one Local Area Connection listed locate the one that cor responds to the network card installed in the computer by finding the name...

Страница 81: ...The Internet Protocol TCP IP Properties window appears 10 In the General tab make sure the circle next to Obtain an IP Address auto matically is selected When active a black dot appears in the circle...

Страница 82: ...w click OK The Local Area Connection Properties window disappears 15 Click Close in the Local Area Connection Status window The window disap pears 16 Close the Network and Dial up Connections window b...

Страница 83: ...etwork Connections window double click Local Area Connection A number may be displayed after the Local Area Connection If more than one Local Area Connection is listed locate the one that corresponds...

Страница 84: ...tion uses the following items list box double click Internet Protocol TCP IP 7 The Internet Protocol TCP IP Properties window appears 8 In the General tab make sure the circle next to Use the followin...

Страница 85: ...keyboard 11 Click OK The Internet Protocol TCP IP Properties window disappears 12 In the Local Area Connection Properties window click Close The Local Area Connection Properties window disappears 13...

Страница 86: ...p Modem With a dial up modem a computer user makes an Internet connection by dialing a telephone number surfs the Internet for a period of time and then disconnects the dial up modem No one on the Int...

Страница 87: ...oftware programs and operating system features affecting the security of the computer s data Anti Virus Programs The computer should have an anti virus program and the virus definitions should be upda...

Страница 88: ...s being used NAT provides a very basic level of security Firewalls The safest way to prevent attacks on the computer is through a firewall a hard ware device or software program that protects the comp...

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Страница 90: ...2 3u 100BaseTX G dmt G lite t1 413 RFC 1483 2364 2516 Protocol LAN CSMA CD WAN PPP DHCP Static IP WAN Full rate ADSL Interface LAN 10 100 RJ 45 switched port USB port Speed LAN Ethernet 10 100Mbps aut...

Страница 91: ...nternet Ethernet USB Wireless Environmental Power External 12V DC 600mA Certifications FCC Class B FCC Class C part 15 68 CE Mark Commercial UL Operating Temperature 0 C to 40 C 32 F to 104 F Storage...

Страница 92: ...le computer connected to a network DHCP Dynamic Host Configuration Protocol A protocol designed to automatically assign an IP address to every computer on your network DNS Domain Name System Server Ad...

Страница 93: ...ly required when using a cable or DSL modem ISP Internet Service Provider A business that allows individuals or businesses to connect to the Internet LAN Local Area Network A group of computers and de...

Страница 94: ...rotocol Internet Protocol The standard protocol for data transmission over the Internet WAN Wide Area Network A network that connects computers located in separate areas i e different buildings cities...

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Страница 96: ...s network can access a particular incoming service The user can select one of the basic level options or can manually configure each service by activating and or deactivating in and out access For exa...

Страница 97: ...92 Actiontec DSL Modem User Manual Medium Security Level Low Security Level...

Страница 98: ...nslates to 888 999 000 111 ftp File Transfer Protocol A protocol used to transfer files over the Internet telnet An Internet communications protocol enabling one computer to function as a terminal wor...

Страница 99: ...for sending audio and video over the Internet T 120 A standard protocol for multimedia teleconferencing over the Internet SSH Secure Shell A method for the secure transfer of files from another compu...

Страница 100: ...Note When installing any software consult the user manual and help files supplied with the software for detailed information Actiontec provides the following information as a guideline only Classic To...

Страница 101: ...he Configure drop down list 6 Ensure the Use 802 3 option is not checked 7 Disregard any addresses in the IP Address text boxes They will be reacquired when the first connection is made 8 Click Option...

Страница 102: ...97 Appendix g Alternative System Setup OS X 1 From the Apple Menu select System Preferences 2 When the System Preferences window appears click Network...

Страница 103: ...ect TCP IP and from the Configure drop down list select Using DHCP 5 Click Apply Now and close the System Preferences application The TCP IP settings are configured Next go to Connecting to the ISP be...

Страница 104: ...99 Appendix g Alternative System Setup 2 The Main Menu screen appears Select Setup Configuration 3 In the Set Up Configuration screen select Alternative Setup from the menu on the left side...

Страница 105: ...sing the Internet Service Provider ISP Worksheet provided by the ISP enter the information in the appropriate text boxes If no worksheet has been provided contact the ISP 5 Click Save and Restart at t...

Страница 106: ...b browser then click Help Basic Setup Support Getting Online If you are not able to access the Internet check the DSL light on the front of the Modem If it is solid green call your ISP immediately If...

Страница 107: ...ailable from Actiontec free of charge if the wired or wireless equipment was purchased from Actiontec Contact Actiontec at 1 888 436 0657 for installation and configuration support Networking LAN Supp...

Страница 108: ...nced features s Port Forwarding Static NAT s DMZ Hosting s Static Routing s NAT Routes s MAC Address Cloning s RIP Dynamic Routing s Third party wireless equipment configuration This service does not...

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Страница 110: ...harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by implementing one or more...

Страница 111: ...aration distance of at least 20 cm from all persons and must not be co located or operating in conjunction with any other antenna or transmitter For questions regarding your product or the FCC declara...

Страница 112: ...tronics warrants the media con taining software against failure during the warranty period The only updates that will be provided are at the sole discretion of Actiontec Electronics and will only be a...

Страница 113: ...or replaced item will be shipped to Customer at Actiontec Electronics expense not later than thirty 30 days after Actiontec Electronics receives the defective product Return the product to In the Unit...

Страница 114: ...VISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT ACTIONTEC ELECTRONICS OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WI...

Страница 115: ...overning Law This Limited Warranty shall be governed by the laws of the State of California U S A excluding its conflicts of laws and principles and excluding the United Nations Convention on Contract...

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