11
T h e ale rt se q u e n ce
O n ce an ale rt h as be e n tr ig g e re d an d th e p re -ale rt ch e ck s h av e g o n e u n an sw e re d
th e Actich e ck s
y s
te m s
tar ts to call
y o u r re sp o n de rs .
T h is is w h o e v e r h as be e n
e n te re d in to th e s
y s
te m an d h as ag re e d to acce p t calls fo r y o u .
O fte n th is w ill be
fam ily ,
frie n ds an d n e ig h bo u rs bu t it co u ld als o be a p ro fe ss io n al care r/re sp o n de r
if y o u h av e arran g e d it w ith th e m .
T h e s
y s
te m m u s
t n o t be co n fig u re d to call
e m e rg e n cy s e rv ice s (e .g .
999).
T h e s
y s
te m au to m atically calls re sp o n de rs ,
in a co n fig u rable o rde r,
u n til o n e o f
th e m an sw e rs .
Spoken
E Mailed
Texted
Each call which is answered will be read a message telling them that you are
asking for help and asking them to press ‘1’ on their telephone keypad, or say
‘yes’, if they are willing to take responsibility. We will cycle through your
responder list twice to try and get a positive response. If you are unsure that
there will always be cover you could subscribe to our ‘fall back monitoring’
service (see page 18).
Once someone accepts responsibility we will read them your address, access
instructions and ‘in case of emergency’ information. We will also text and
email this information to them.
