14
Before Calling Customer Service
If you find a problem with the product, please check the following before contacting the customer service.
Problem
Possible cause
Solution
Product fails to start.
The power plug may not be plugged into
the outlet.
Please make sure the power is plugged into
the outlet.
The buttons on the control panel do not
respond.
The lock function may be on.
Please press and hold down the purifier
speed button for 3 seconds to disable the
lock function.
Indoor air keeps showing a red light
indicator and cannot be purified.
There may be too much dust or particles
accumulated in the filter.
Please clean the filter of the purifier
properly, or replace the filter directly.
There may be other debris around the
product.
Please remove the sundries around the
product.
The product is placed in the corner.
Please move the product and place it
elsewhere.
There may be too much ventilation.
Please place the product in a suitable
indoor space for use, and avoid placing it
next to a ventilated window.
The indoor air may be severely polluted.
Please ventilate the room first and then
use this product.
The product is making a loud noise.
Dust may have accumulated in the
circulating fan.
Please clean the guard of the air circulator
properly.
There may be items stuck in the circulator
fan.
Please clean the foreign object from the air
circulator guard.
The floor and tabletop where the product is
placed is uneven or unstable.
Place move the product to a flat floor or
table top.
The product cannot connect with the
acerpure Life app.
The power plug may not plugged in the
outlet properly.
Please plug the power plug of this product
in the outlet correctly.
The Wi-Fi (wireless router) connected to
the product may not be working properly.
Please turn off the wireless router and
switch it on again.
Please confirm whether the wireless router
has internet connection problems.
Cannot register or operate the product
from the acerpure Life app.
The Wi-Fi (wireless router) connected to
the product may not be working properly.
Please place the wireless router closer to
the product.
The Wi-Fi (wireless router) connected to
the product may not be working properly.
Please turn off the wireless router and turn
it on again.
Please confirm whether the wireless router
has internet connection problems.
