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3 Troubleshooting my computer

Troubleshooting tips

This notebook computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see
“Error messages” on page 63. If the problem cannot be resolved,
contact your dealer. See “Requesting service” on page 64.

TM630-e.book Page 62 Monday, February 25, 2002 11:03 AM

Содержание TravelMate 630 series

Страница 1: ...TravelMate 630 series User s guide...

Страница 2: ...nce concerning your unit should include the serial number model number and purchase information No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or...

Страница 3: ...vides clear and concise information about the computer so read it thoroughly If you ever need to print out a copy this User s guide is also available in PDF Portable Document Format Follow these steps...

Страница 4: ...on Start Turn off Computer then click Turn Off Use the power switch Note You can also use the power switch to perform power management functions See Windows help for more information Use the customize...

Страница 5: ...subject the computer to heavy shock and vibration Do not expose the computer to dust and dirt Never place objects on top of the computer to avoid damaging the computer Do not slam the computer display...

Страница 6: ...at all possible Cleaning and servicing When cleaning the computer follow these steps 1 Power off the computer and remove the battery pack 2 Disconnect the AC adapter 3 Use a soft cloth moistened with...

Страница 7: ...drive 24 Using software 25 Audio 27 Adjusting the volume 27 Power management 28 Moving around with your TravelMate 29 Disconnecting from the desktop 29 Moving around 29 Taking the computer home 30 Tr...

Страница 8: ...ting my computer 57 Frequently asked questions 59 Troubleshooting tips 62 Error messages 63 Requesting service 64 International Traveler s Warranty ITW 64 Before you call 64 Appendix A Specifications...

Страница 9: ...1 Getting to know your TravelMate...

Страница 10: ...er combines high performance versatility power management features and multimedia capabilities with a unique style and ergonomic design Work with unmatched productivity and reliability with your new p...

Страница 11: ...escription 1 Display screen Also called LCD liquid crystal display displays computer output 2 Status indicators LEDs light emitting diode that turn on and off to show the status of the computer its fu...

Страница 12: ...roll button 6 Infrared port Interfaces with infrared devices e g infrared printer IR aware computer 7 Speakers Outputs sound 8 Palmrest Comfortable support area for your hands when you use the compute...

Страница 13: ...on the left side of the computer 8 Smart Card slot Slot for Smart Card interface with pre boot authentication system Item Description 1 AcerMedia drive Houses a removable media drive module 2 AcerMed...

Страница 14: ...ensington compatible computer security lock Item Description 1 Power jack Connects to an AC adapter 2 USB port Connects to Universal Serial Bus devices e g USB mouse USB camera 3 S video Connects to a...

Страница 15: ...printer 7 Speaker Headphone out jack Connects to audio line out devices e g speakers headphones 8 Line in jack Accepts audio line in devices e g audio CD player stereo walkman 9 Modem jack Connects to...

Страница 16: ...ches the AcerMedia drive for removal or swapping 3 AcerMedia bay Houses an AcerMedia drive module 4 Personal identification slot Insert a business card or similar sized identification card to personal...

Страница 17: ...9 8 Hard disk bay Houses the computer s hard disk secured by a screw 9 Hard disk protector Protects the hard disk from accidental bumps and vibration Item Description...

Страница 18: ...system for added security Display Thin Film Transistor TFT liquid crystal display LCD displaying 16 bit high color up to 1024 x 786 eXtended Graphics Array XGA resolution for 14 1 and 1400 x 1050 Supe...

Страница 19: ...l Serial Bus ports IEEE 1394 port Optional InviLink 802 11b wireless LAN Human centric design and ergonomics Internet 4 way scroll button Sleek smooth and stylish design Full sized keyboard Ergonomica...

Страница 20: ...the computer while the cover is closed Icon Function Description Wireless communication Lights when the Wireless LAN capabilities are enabled Power Lights when the computer is on Sleep Lights when th...

Страница 21: ...13 Caps lock Lights when Caps Lock is activated Num lock Lights when Num Lock is activated Icon Function Description...

Страница 22: ...ck is on all alphabetic characters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic oper...

Страница 23: ...nal keyboard or keypad is connected to the computer the Num Lock feature automatically shifts from the internal keyboard to the external keyboard or keypad Desired access Num lock on Num lock off Numb...

Страница 24: ...er s controls like screen brightness volume output and the BIOS Utility Key Description Windows logo key Start button Combinations with this key perform shortcut functions Below are a few examples Tab...

Страница 25: ...toggle Switches the power management scheme used by the computer function available if supported by operating system See Power management on page 28 Fn F4 Sleep Puts the computer in Sleep mode See Po...

Страница 26: ...layout is set when you first set up Windows For the Euro symbol to work the keyboard layout has to be set to United States International Fn F7 Touchpad toggle Turns the internal touchpad on and off Fn...

Страница 27: ...s XP follow the steps below 1 Click on Start Control Panel 2 Double click on Regional and Language Options 3 Click on the Language tab and click on Details 4 Verify that the keyboard layout used for E...

Страница 28: ...P3 mail button and Web browser button Note To the left of these five launch keys is the wireless communication button For more information on this feature please refer to the wireless communication ma...

Страница 29: ...n fill in the Mail Properties in the dialog box The Mail Server is the server name where you get your email for example JohnSmith hotmail com the Mail Server is hotmail com Aside from the email checki...

Страница 30: ...sing an external USB mouse you can press Fn F7 to disable the touchpad Touchpad basics The following items teach you how to use the touchpad Move your finger across the touchpad to move the cursor Pre...

Страница 31: ...ng harder will not increase the touchpad s responsiveness Function Left button Right button Center buttons Tap Execute Click twice quickly Tap twice at the same speed as double clicking a mouse button...

Страница 32: ...s the answer to your storage needs This is where your programs and data are stored AcerMedia drive The AcerMedia bay accepts a wide variety of optional media drive modules for use with your computer T...

Страница 33: ...DVD tray and insert a DVD movie disc then close the DVD tray Important When you launch the DVD player for the first time the program asks you to input the region code DVD discs are divided into 6 reg...

Страница 34: ...DVD movie of a different region into the DVD ROM drive Please refer to the online help for more information Region code Country or region 1 U S A Canada 2 Europe Middle East South Africa Japan 3 Sout...

Страница 35: ...ual stereo speakers There are audio ports on the rear of the computer See Rear view on page 6 for more information on connecting external audio devices Adjusting the volume Adjusting the volume on the...

Страница 36: ...al and parallel ports and video memory If no activity is detected for a period of time called an inactivity timeout the computer stops some or all of these devices in order to conserve energy This com...

Страница 37: ...ces 7 Disconnect the Kensington lock if you are using one to secure the computer Moving around when you are just moving within short distances for example from your office desk to a meeting room Prepa...

Страница 38: ...t circumstances If your meeting is shorter than that you probably do not need to bring anything with you other than the computer What to bring to long meetings If your meeting will last longer than 3...

Страница 39: ...by keeping the computer with you If you need to stop for an extended period of time and cannot bring the computer with you leave the computer in the trunk of the car to avoid exposing the computer to...

Страница 40: ...bring with you Bring the following items with you AC adapter Spare fully charged battery pack s AcerMedia drive module s Additional printer driver files if you plan to use another printer Special con...

Страница 41: ...ort Special considerations Follow the same special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When traveling in another country...

Страница 42: ...andle Insert the lock into the notch and turn the key to secure the lock Some keyless models are also available Using the Smart Card This software includes the following components PlatinumPAS Platinu...

Страница 43: ...nd passwords when surfing the Internet with Microsoft or Netscape web browsers A slot for your Smart Card is located on the left panel of the computer This new security feature helps you boot up your...

Страница 44: ...d registration please reinstall the application as follows 1 Insert your System CD and reinstall from it 2 Follow the onscreen instructions To enable the Smart Card security feature please refer to yo...

Страница 45: ...xibility to meet the various privacy protection needs of many different users Disable Smart Card Authentication When Disable PlatinumPAS is selected the PlatinumPAS Preboot Authentication System will...

Страница 46: ...Smart Card Manager Please note that five users can be registered on one PC If you registered as the Primary User ONLY you can add remove other users If you registered as a regular user other registere...

Страница 47: ...on the Smart Card or on the 360 Degree Web secure website server Information in PlatinumKey like the one in My Info and Credit Cards can be transferred to other applications using the drag and drop m...

Страница 48: ...ws taskbar and select Close PlatinumKey PlatinumKey provides a list of all the logon pages that you have stored To go directly to any site on the list either double click it or select it and click the...

Страница 49: ...at boot up Type the Supervisor Password and press Enter to access the BIOS Utility If you enter the password incorrectly an x symbol appears Try again and press Enter When the User Password is set and...

Страница 50: ...tting passwords You can set passwords using the BIOS Utility or the Notebook Manager See your online guide for more details Setting passwords You can set passwords using Notebook Manager BIOS Utility...

Страница 51: ...2 Customizing my computer...

Страница 52: ...basics of your TravelMate computer let s get acquainted with the advanced features of your computer In this chapter you will learn how to add options upgrade components for better performance and cust...

Страница 53: ...devices to the computer see your online guide for more details Fax data modem Your computer have a built in V 90 56Kbps AC 97 Link fax data modem Warning This modem port is not compatible with digital...

Страница 54: ...the network jack on the rear of the computer to a network jack or hub on your network Fast infrared The computer s fast infrared FIR port allows you to do wireless data transfer with other IR aware co...

Страница 55: ...Serial Bus The Universal Serial Bus USB port is a high speed serial bus which allows you to connect and daisy chain USB peripherals without taking up precious system resources Your computer has two po...

Страница 56: ...it card sized cards that enhance the usability and expandability of the computer These cards should have a PC Card logo on them PC Cards formerly PCMCIA are add on cards for portable computers giving...

Страница 57: ...e if necessary See your card manual for details Ejecting a PC Card Before ejecting a PC Card 1 Exit the application using the card 2 Left click on the PC Card icon on the taskbar and stop the card ope...

Страница 58: ...ey components when you need increased performance Note Contact your authorized dealer if you decide to perform a key component upgrade Memory upgrade Memory is expandable to 1 GB employing 128 256 512...

Страница 59: ...mory module diagonally into the slot a then gently press it down b until it clicks into place 4 Replace the memory cover and secure it with the screw 5 Reinstall the battery pack and reconnect the AC...

Страница 60: ...your computer before you can swap the module You can swap the AcerMedia drive with any optional AcerMedia modules First slide the AcerMedia release latch as shown in the illustration a Then remove th...

Страница 61: ...gement settings It also shows current hardware configurations To start the Notebook Manager press Fn F2 or follow these steps 1 Click on Start Programs then Notebook Manager 2 Select the Notebook Mana...

Страница 62: ...Wireless LAN only By default the 802 11b wireless LAN is set to Always On You can manually switch off the 802 11b wireless LAN by pressing the button Manually turning off 802 11b wireless LAN does not...

Страница 63: ...ote and click on OK Read the instructions on how to turn off 802 11b wireless LAN and click on OK BIOS Utility The BIOS Utility is a hardware configuration program built into your computer s BIOS basi...

Страница 64: ...mory Extended Memory HDD1 Serial Number HDD2 Serial Number System BIOS Version VGA BIOS Version KBC Version Serial Number Asset Tag Number Product Name Manufacture Name UUID Number Intel R Pentium R 4...

Страница 65: ...3 Troubleshooting my computer...

Страница 66: ...s Read it before calling a technician if a problem occurs Solutions to more serious problems require opening up the computer Do not attempt to open the computer by yourself Contact your dealer or an a...

Страница 67: ...or replace it with a system diskette and press Ctrl Alt Del to restart the system The operating system files may be damaged or missing Insert the startup disk you created during Windows setup into th...

Страница 68: ...e may be muted In Windows look at the volume control speaker icon on the taskbar If it is crossed out click on the icon and deselect the Mute option The speakers may be turned off Press Fn F8 to turn...

Страница 69: ...g to an infrared printer During the POST press F2 to access the BIOS Utility and verify that the infrared port is enabled Make sure both devices are IrDA compliant The printer does not work Check the...

Страница 70: ...porates an advanced design that delivers onscreen error message reports to help you solve problems If the system reports an error message or an error symptom occurs see Error messages on page 63 If th...

Страница 71: ...orized service center Disk Boot Failure Insert a system bootable diskette into the floppy drive A then press Enter to reboot Equipment Configuration Error Press F2 during POST to enter the BIOS Utilit...

Страница 72: ...sport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide There are two ways to access Acer for technical supp...

Страница 73: ..._________ Address ______________________________________ ______________________________________________ Telephone number ____________________________ Machine and model type _______________________ Ser...

Страница 74: ...3 Troubleshooting my computer 66...

Страница 75: ...Appendix A Specifications...

Страница 76: ...This appendix lists the general specifications of your computer...

Страница 77: ...y LCD displaying 16 bit high color up to 1024 x 786 eXtended Graphics Array XGA resolution for 14 1 and 1400 x 1050 Super eXtended Graphics Array SXGA resolution for 15 4X AGP bus with 3D acceleration...

Страница 78: ...ort One speaker headphone out jack 3 5mm mini jack One audio line in jack 3 5mm mini jack Two USB ports One FIR port IrDA One expansion connector One Smart Card slot Weight and dimensions 2 67 kg 5 9...

Страница 79: ...del ADP 65DB rev B Auto sensing 100 240Vac 47 63Hz Options 128 256 512 MB memory upgrade modules Additional Li Ion battery pack Additional AC adapter DVD CD RW module includes DVD playback software Ea...

Страница 80: ...Appendix A Specifications 72...

Страница 81: ...Appendix B Notices...

Страница 82: ...This appendix lists the general notices of your computer...

Страница 83: ...eceiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Notice Shielded...

Страница 84: ...rmed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipm...

Страница 85: ...Do not locate this product where persons will walk on the cord 8 If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord...

Страница 86: ...approved or its equivalent Maximum length is 15 feet 4 6 meters Laser compliance statement The CD or DVD drive used with this computer is a laser product The CD or DVD drive s classification label sh...

Страница 87: ...eller en ekvivalent typ som rekommenderas av apparattillverkaren Kassera anv nt batteri enligt fabrikantens instruktion VAROITUS P risto voi r j ht jos se on virheellisesti asennettu Vaihda paristo a...

Страница 88: ...hnology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disasse...

Страница 89: ...rity 34 setting up a home office 31 taking home 30 traveling internationally 32 traveling on local trips 32 troubleshooting 58 turning off iv Wireless Communication indica tor 12 connections network 4...

Страница 90: ...59 60 keyboard 61 printer 61 startup 59 troubleshooting 58 Q questions setting location for modem use 61 S safety CD ROM 78 FCC notice 75 general instructions 76 modem notices 76 scroll lock 14 secur...

Страница 91: ...83 V view front 4 left 4 rear 6 right 5 volume adjusting 27 W warranty International Traveler s Warran ty 64 Windows keys 16...

Страница 92: ...84...

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