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Chapter 3: Troubleshooting

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Содержание EL1300

Страница 1: ...User Guide ...

Страница 2: ...puter All correspondence concerning your unit should include the serial number model number and purchase information No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronically mechanically by photocopy recording or otherwise without the prior written permission of Acer Incorporated Model number ______________________________...

Страница 3: ...k Never spill liquid of any kind onto or into the product To avoid damage of internal components and to prevent battery leakage do not place the product on a vibrating surface Using electrical power This product should be operated from the type of power indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company Do not allow anything...

Страница 4: ...qualified service personnel when the power cord or plug is damaged cut or frayed liquid was spilled into the product the product was exposed to rain or water the product has been dropped or the case has been damaged the product exhibits a distinct change in performance indicating a need for service the product does not operate normally after following the operating instructions Note Adjust only th...

Страница 5: ...ronics Equipment WEEE regulations visit http global acer com about sustainability htm Mercury advisory For projectors or electronic products containing an LCD CRT monitor or display Lamp s inside this product contain mercury and must be recycled or disposed of according to local state or federal laws For more information contact the Electronic Industries Alliance at www eiae org For lamp specific ...

Страница 6: ...gement settings can be done through Windows power management Tips and information for comfortable use Computer users may complain of eyestrain and headaches after prolonged use Users are also at risk of physical injury after long hours of working in front of a computer Long work periods bad posture poor work habits stress inadequate working conditions personal health and other factors greatly incr...

Страница 7: ...looking at the middle of the display Adjust the display brightness and or contrast to a comfortable level for enhanced text readability and graphics clarity Eliminate glare and reflections by placing your display in such a way that the side faces the window or any light source minimizing room light by using drapes shades or blinds using a task light changing the display s viewing angle using a gla...

Страница 8: ... vi ...

Страница 9: ...ection 8 Connecting to a broadband modem or network 9 Connecting a dial up modem 9 Using the World Wide Web 10 Connecting to a Web site 11 Downloading files 12 Ethernet networking 13 Wired Ethernet networking 13 Establishing your Ethernet network connection 18 Testing your network 20 Adding a printer to your network 21 Sharing resources 21 Using the network 23 Chapter 3 Troubleshooting 27 First st...

Страница 10: ...ives 42 Passwords 44 Power 44 Printer 44 Sound 46 Recovering your system 47 Creating recovery discs 48 Recovering pre installed software and drivers 49 Returning your system to its factory condition 50 Creating Labelflash Disc Labels 52 What is Labelflash 52 Creating disc labels with LabelPrint 52 Telephone support 58 Before calling Customer Care 58 Self help 59 Appendix A Regulations and safety n...

Страница 11: ...Chapter 1 1 Checking Out Your Computer ...

Страница 12: ...lu ray or HD DVD drive Memory card reader Insert a memory card from a digital camera MP3 player PDA cellular telephone or other device into the memory card reader Power button power indicator Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode The power indicator lights when the computer is turned on USB ports Pl...

Страница 13: ...ort USB ports Plug USB Universal Serial Bus devices such as a USB Iomega Zip drive printer scanner camera keyboard or mouse into these ports Microphone jack pink plug Plug a microphone into this jack Headphone analo g speakers jack green plug OR Front speakers jack This jack is user configurable for one of the following Headphone Plug headphones or amplified speakers into this jack Default Stereo ...

Страница 14: ...s jack is user configurable for one of the following Stereo in Plug an external audio input source such as a stereo into this jack so you can record sound on your computer Default Stereo out Plug your side left and right speakers into this jack ESATA port optional ESATA Enables fast external disk access Serial port optional Connects to devices such as terminals and various peripherals HDMI port op...

Страница 15: ...Chapter 2 5 Setting Up and Getting Started ...

Страница 16: ...ust the screen so it is perpendicular to your line of sight and the top of the screen is no higher than eye leve Place your feet flat on the floor or on a footrest Keep ventilation openings clear of obstructions Avoiding discomfort and injury from repetitive strain Vary your activities to avoid excessive repetition Take breaks to change your position stretch your muscles and relieve your eyes Find...

Страница 17: ...S supplies battery power to your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge protector If you ...

Страница 18: ... a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position The switch is located on the back of your computer near the power cable connector For the location see Back on page 3 Caution If you set the voltage selection switch incorrectly your system will be damaged Make sure this switch is set correctly for your location before turning on your compute...

Страница 19: ...modem DSL modem or network jack Connecting a dial up modem Your computer may have a 56K modem that you can use with a standard telephone line to connect to the internet or fax documents To connect the modem 1 Insert one end of the modem cable into the modem jack on the modem at the back of your computer For the location see Back on page 3 Important Your computer may be equipped with a built in Eth...

Страница 20: ...y program called a browser You can use any of the commercially available Web browsers like Microsoft Internet Explorer or Netscape Navigator Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites to shop track investments read the news download programs and much more You can explore a Web site or visit ot...

Страница 21: ...ocator in the browser address bar for example www emachines com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your computer and displays the page on the site that you requested Sometimes Web pages display slowly The speed that a Web page displays on your screen d...

Страница 22: ...r 4 Click the link on the Web page for the file that you want to download 5 Follow the on screen instructions for saving the file in the folder that you want A copy of the file is downloaded to your computer The time that it takes to transfer the file to your computer depends on file size and Internet conditions 6 Open the folder that you created 7 Install or view the downloaded file by double cli...

Страница 23: ...ng a router The most common way to set up a wired Ethernet network is Dynamic Host Control Protocol DHCP using a router A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device For information on setting up a router see the router s documentation Example router based Ethernet network The following is an example of a wired Ethernet network T...

Страница 24: ...work you need Two or more computers with Ethernet jacks One router One broadband Internet connection optional Ethernet cables connecting all of the network equipment Important For best results all Ethernet components should be either standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 or Gigabit Ethernet 1000 Mbps or 10 100 1000 A mixture of components rated at different speeds will result ...

Страница 25: ...ger window opens 4 Click the plus in front of Network adapters The Ethernet device installed in your computer is listed If one is not listed you must install one Setting up wired Ethernet network hardware Making sure your broadband connection works Before you change anything about your home setup make sure that your broadband connection is working correctly To test the connection log onto the Inte...

Страница 26: ...r but with eight pins on each end Cat 5 cables are available in two different types straight through cables used to connect computers to a router and crossover cables used to connect two computers To determine which type of cable you have hold both ends of the cable with the connectors facing away from you and with the spring clip on the bottom For straight through cable the wires on both connecto...

Страница 27: ...outer except the WAN port The WAN port is used to connect the router to the DSL or cable modem and is identified by a label or a switch Plug the other end of the cable into the network jack on the computer As each computer is connected to the router the corresponding green indicator should light on the front of the router indicating a good connection 4 Repeat 3 for each computer on the network 5 F...

Страница 28: ... opens 4 Click Change 5 If your computer does not already have a name type a unique computer name in the Computer name box This name identifies the computer to other users on the network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names must contain some letters 6 Type a name for your w...

Страница 29: ...s well as for Internet communications When networking is set up in Windows Vista TCP IP is automatically installed as the default protocol Using a DHCP server In order to use the TCP IP protocol on a computer with a router or access point router the protocol must be set to Obtain an IP address from a DHCP server This is typically preset when you receive your computer Configuring your router After ...

Страница 30: ...the window Take any actions suggested If you are using a wired Ethernet network check all physical cable connections Make sure that your router or access point is plugged in and compare the status lights on the front of the router or access point with the patterns described in the router or access point documentation Temporarily turn off any firewall software on your desktop computer Turn off all ...

Страница 31: ...sources With a network you can share your Internet connection drives and printers Sharing drives and printers With a network you can share drives for example hard drives and DVD drives and printers among the computers connected to the network After the drives and printers on each network computer are shared you can access them as though they were attached directly to your computer Then you can Vie...

Страница 32: ...of that folder will be available to everyone on the network 3 Click the Sharing tab Click Share OR If Share is grayed out click Advanced Sharing to set sharing for this drive or folder 4 Click OK then click Close Un sharing drives and folders To un share drives or folders 1 Click Start then click Computer 2 Right click the drive or folder that you want to un share then click Share 3 Click Advanced...

Страница 33: ...d folders Map a network drive Open and copy files stored on other network computers Print documents on network printers Viewing shared drives and folders To view shared drives and folders 1 Click Start then click Network The Network window opens 2 If no drives or folders are displayed click the option bar under the menu bar then click Turn on network discover and file sharing 3 Double click the na...

Страница 34: ...r folder then click Create Shortcut A shortcut is created for the drive or folder and the icon for the shortcut is placed on your desktop 3 Click to close the window Opening files across the network To open files across the network 1 Start the program for the file you want to open 2 Click File then click Open 3 Browse to the network drive that contains the file you want to open 4 Double click the ...

Страница 35: ...the printer name list then click the network printer 3 Click Print Important Before you can print a file across the network you must install the driver for the printer on the computer you are sending the file from You can obtain the printer driver and installation instructions from the CD that shipped with your printer or from the manufacturer s Web site ...

Страница 36: ...Chapter 2 Setting Up and Getting Started 26 ...

Страница 37: ...Chapter 3 27 Troubleshooting ...

Страница 38: ...t your hard drive is not full If an error message appears on the screen write down the exact message The message may help Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online ...

Страница 39: ...You cannot see the other computers on your network Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer Make sure that the other end is plugged into a router Make sure that all computers are plugged into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers have lights that indicat...

Страница 40: ...omputer Make sure that you have installed the required software For more information see the documentation that came with your Ethernet card Reseat the card For more information about your Ethernet card see the documentation that came with your Ethernet card Your Ethernet network is running slower than you expect If your Ethernet network is running slower than you expect check the speed of each Et...

Страница 41: ...ht click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from If the Recycle Bin was emptied before you try to restore a file the file cannot be restored Hard drive You see an Insufficient disk space error message Delete unnecessary files from the hard drive using Disk Cleanup Help For more information about restoring deleted files ...

Страница 42: ...error message This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program The hard drive cannot be accessed or you see a General failure reading drive C error message Restart your computer Press CTRL ALT DEL to restart your computer If your computer has been subjected to static electricity or physical shock you may need to reinstall the op...

Страница 43: ... cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack See your setup poster to make sure that the connections have been made correctly Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a problem with your modem For more infor...

Страница 44: ...ies Connecting to a Web site takes too long Many factors can affect Internet performance The condition of the telephone lines in your residence or at your local telephone service The condition of the Internet computers to which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple d...

Страница 45: ...ror message Make sure that nothing is resting on the keyboard Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer Liquid spilled in the keyboard If you spilled liquid in the keyboard turn off your computer and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keybo...

Страница 46: ...setup poster to make sure that the connections have been made correctly Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack...

Страница 47: ...th your modem Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle th...

Страница 48: ...roblem may be with just one program Review the troubleshooting information under Internet on page 33 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further If your computer has a v 90 modem the speed...

Страница 49: ...gnostics To run modem diagnostics 1 Close all open programs 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 3 Click the Phone and Modem Options icon then click the Modems tab 4 Click your modem then click Properties The Modem Properties dialog box opens 5 Click the Diagnostic tab then click Query Mode...

Страница 50: ...iew click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the Modems tab 3 Click the modem you want to adjust then click Properties 4 Click the Modem tab then adjust the Speaker volume control 5 Click OK twice to close the Phone and Modem Options dialog box Monitor The screen resolution is not correct Change the screen resolution from the Display Settin...

Страница 51: ... Make sure that the mouse cable is plugged in correctly Shut down and restart your computer Remove all extension cables and switch boxes Try a mouse you know is working to make sure that the mouse port works The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely cleaning the mouse will likely improve its accu...

Страница 52: ...ay a DVD make sure that you have a DVD drive Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some music CDs have copy protection software You may not be able to play these CDs on your computer Clean the disc Restart your computer then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts Make sure that the IDE cont...

Страница 53: ...hed and cannot be read by the DVD drive Shut down and restart your computer Clean the disc Reinstall the device driver Make sure that the DVD program has been installed on your computer DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must mat...

Страница 54: ... plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on Make sure that the power cord is free from cuts or damage Replace any damaged cables Printer The printer will not turn on Make sure that the printer is online Many prin...

Страница 55: ...ndow opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the printer you want to be the default printer then click Set as Default Printer Reinstall the printer driver See the guide that came with your printer for instructions on installing the printer driver You see a Pr...

Страница 56: ...s online Most printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the speakers Make sure that the speakers are turned on Make sure that the volume controls are turned up Make sure that mute controls are turned off If you are using external speakers see the speaker setup poster to check your speaker connections Make sure that the uni...

Страница 57: ...nd drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 49 For instructions on reinstalling software and drivers that were not pre installed see that product s documentation or technical support Web site 3 Revert to a previous system condition If reinstalling software or drivers does not help then the problem may be solved by returning your syste...

Страница 58: ... click Create factory default disc OR To create recovery discs for only the factory loaded software and drivers click Create driver and application backup disc 3 Insert a blank disc into the drive indicated in the Burn to list then click Next The first disc begins recording and you can watch its progress on the screen When the disc finishes recording the drive ejects it 4 Remove the disc from the ...

Страница 59: ...ftware and drivers 1 Click Start All Programs eMachines then click eMachines Recovery Management eMachines Recovery Management opens OR If you are recovering from your driver and application recovery disc insert it into the disc drive then go to Step 3 after the eMachines Application Recovery main menu opens 2 Click the Restore tab then click Reinstall applications drivers The eMachines Applicatio...

Страница 60: ...have installed a replacement hard drive see Recovering from your recovery discs on page 51 Recovering from within Windows OS To reinstall Windows OS and all pre installed software and drivers 1 Click Start All Programs eMachines then click eMachines Recovery Management eMachines Recovery Management opens 2 Click the Restore tab then click Restore system to factory default The Confirm Restoration d...

Страница 61: ...Click Restore system from factory default 3 Click Next to continue Your hard drive s original factory loaded contents are recovered This process will take several minutes Recovering from your recovery discs To reinstall Windows OS and all pre installed software and drivers 1 Turn on your computer insert the first system recovery disc into your optical disc drive then restart your computer 2 During...

Страница 62: ...r Labelflash optical disc drive to burn an image onto a Labelflash disc Creating disc labels with LabelPrint CyberLink LabelPrint is software that lets you burn label images onto Labelflash discs as well as print conventional disc labels To create a Labelflash label 1 Insert an unlabeled Labelflash disc into your recordable disc drive label side down Although usually you will have already recorded...

Страница 63: ...ll Programs CyberLink LabelPrint then click LabelPrint The LabelPrint program starts 3 Click LabelFlash then click the green arrow in the lower right corner to continue The Edit titles and other information screen opens ...

Страница 64: ...to the fields such as Disc Title Author and the track s Title 5 Click the green arrow pointing to the right to continue or click the green arrow pointing to the left to return to the previous screen If you click the right arrow the Select the label s layout and background screen opens ...

Страница 65: ...ge the font of the text that will be printed on the disc double click the box s dotted outline then specify the font attributes and click OK To change the general layout style click Select in the Layout Style box ...

Страница 66: ...an use images included with the software or you can use your own photos or artwork by clicking Browse Valid image formats are JPG JPEG TIF TIFF BMP GIF 6 Click green arrow pointing to the right to continue The Begin labelling your Labelflash disc screen opens and shows you a preview of your disc label ...

Страница 67: ...labeled Labelflash disc is in the Labelflash drive label side down then click Next The Labelflash Wizard s settings screen opens 9 Click Preview to see how the disc will look when printed The Preview window opens 10 Click Close 11 Click Next to start the printing process Tip The label side of most discs is the least shiny side ...

Страница 68: ...sure that your computer is connected correctly to a grounded AC power outlet that is supplying power If you use a surge protector make sure that it is turned on If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely If you have recently installed hardware or software make sure that you have installed it according to the instruct...

Страница 69: ...t using your eMachines supplied hardware or software see the following resources The printed or online documentation that came with your hardware or software In many cases additional product information and online documentation for eMachines supplied hardware can be found in our Web site s Documentation Library The software publisher s Web site Warning To avoid bodily injury do not attempt to trou...

Страница 70: ...Chapter 3 Troubleshooting 60 ...

Страница 71: ...Appendix A 61 Regulations and safety notices ...

Страница 72: ...ce into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Notice Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations Notice Peripheral devices Only peripherals input output devices terminals printers etc certifie...

Страница 73: ... You will also be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If this equipment should fail to operate properly disconnect...

Страница 74: ...ith all of Telecom s network services 2 This equipment is not capable under all operating conditions of correct operation at the higher speeds for which it is designed Telecom will accept no responsibility should difficulties arise in such circumstances 3 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The...

Страница 75: ...TER TOUTE EXPOSITION AUX RAYONS LUOKAN 1 LASERLAITE LASER KLASSE 1 VORSICHT UNSICHTBARE LASERSTRAHLUNG WENN ABDECKUNG GEÖFFNET NICHT DEM STRAHLL AUSSETZEN PRODUCTO LÁSER DE LA CLASE I ADVERTENCIA RADIACIÓN LÁSER INVISIBLE AL SER ABIERTO EVITE EXPONERSE A LOS RAYOS ADVARSEL LASERSTRÅLING VEDÅBNING SE IKKE IND I STRÅLEN VARO LAVATTAESSA OLET ALTTINA LASERSÅTEILYLLE VARNING LASERSTRÅLNING NÅR DENNA D...

Страница 76: ...ed for wireless use Depending on configurations this product may or may not contain wireless radio devices such as wireless LAN and or Bluetooth modules Below information is for products with such devices European Union EU R TTE Directive 1999 5 EC as attested by conformity with the following harmonized standard Article 3 1 a Health and Safety EN60950 1 2001 A11 2004 EN50371 2002 Article 3 1 b EMC...

Страница 77: ...use due to its operation in the 5 15 to 5 25 GHz frequency range FCC requires this product to be used indoors for the frequency range 5 15 to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite systems 2 High power radar are allocated as primary users of the 5 25 to 5 35 GHz and 5 65 to 5 85 GHz bands These radar stations can cause interference with and or dama...

Страница 78: ...Appendix A Regulations and safety notices 68 ...

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