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Troubleshooting

4-3

Troubleshooting

Introduction

0

This chapter contains information about troubleshooting common problems associated with 
the computer.

General Information

0

The following procedures are a guide for troubleshooting computer problems. The step by 
step procedures are designed to be performed as described.

NOTE:

NOTE

:

The diagnostic tests are intended for Acer products only. Non-Acer products, prototype 
cards, or modified options can give false errors and invalid system responses.

1.

Obtain as much detailed information as possible about the problem.

2.

If possible, verify the symptoms by re-creating the failure through diagnostic tests or 
repeating the operation that led to the problem.

3.

Refer to 

Table 4-1

 for a list of verified symptom category to determine the solution.

4.

If the issue is still not resolved, refer to the 

Online Support Information

 on page

9-3

Table 4-1.

Common Problems

Symptoms (Verified)

Power On Issues

No Display Issues

LCD Failure

Keyboard Failure

Touchpad Failure

Internal Speaker Failure

Microphone Failure

USB Failure

WLAN Failure

Card Reader Failure

Thermal Unit Failure

Other Functions Failure

Intermittent Problems

Undetermined Problems

Содержание Aspire S3 MS2346

Страница 1: ...Aspire S3 MS2346 SERVICEGUIDE ...

Страница 2: ...licensed as is Should the programs prove defective following their purchase the buyer not the manufacturer distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Copyright 2011 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted transcrib...

Страница 3: ...rocess names are shown in italics Example the DRS5 User s Guide usr local bin fd the TPH15spool_M program Computer output text that represents information displayed on a computer screen such as menus prompts responses to input and error messages are shown in constant width Example 01 The server has been stopped User input text that represents information entered by a computer user such as command ...

Страница 4: ...These localized features are not covered in this generic service guide In such cases contact your regional office or the responsible personnel channel to provide you with further technical details When ordering FRU parts Check the most up to date information available on your regional Web or channel If for whatever reason a part number change is made it may not be noted in this printed service gui...

Страница 5: ...nd Battery 1 5 Keyboard and Pointing Device 1 5 I O Ports 1 5 Software and Tools 1 6 Warranty 1 7 Dimensions and Weight 1 7 Environment 1 7 Notebook Tour 1 8 Open Front View 1 8 Rear View 1 9 Left View 1 10 Right View 1 11 Base View 1 12 Touchpad Basics 1 13 Keyboard 1 14 D2D Recovery 1 18 System Block Diagram 1 18 Specification Tables 1 19 CHAPTER 2 System Utilities BIOS Setup Utility 2 3 Navigat...

Страница 6: ...ft and Right Speakers 3 13 Removing the WLAN Module 3 15 Removing the DC In Module WLAN Board 3 17 Removing the DC In Module M SATA Board 3 18 Removing the HDD Module 3 19 Removing the SSD Module 3 22 Removing the Card Reader Board 3 25 Removing the Mainboard 3 27 Removing the Thermal Module 3 31 Removing the RTC Battery 3 33 Removing the WLAN Board 3 34 Removing the M SATA Board 3 35 Removing the...

Страница 7: ...eplacing the Right Speakers 3 71 Replacing the Battery Pack 3 73 Replacing the Lower Case 3 76 CHAPTER 4 Troubleshooting Introduction 4 3 General Information 4 3 Power On Issues 4 4 No Display Issues 4 5 LCD Failure 4 7 Keyboard Failure 4 8 Touchpad Failure 4 9 Internal Speaker Failure 4 10 Microphone Failure 4 12 USB Failure 4 13 WLAN Failure 4 14 Card Reader Failure 4 15 Thermal Unit Failure 4 1...

Страница 8: ...very 5 5 Clearing the BIOS Passwords 5 5 Performing a BIOS Recovery 5 6 CHAPTER 6 FRU List Aspire S3 MS2346 Exploded Diagrams 6 4 Main Assembly 6 4 FRU List 6 6 CHAPTER 7 Test Compatible Components Microsoft Windows 7 Environment Test 7 3 CHAPTER 8 Online Support Information Online Support Information 8 3 ...

Страница 9: ...CHAPTER 1 Hardware Specifications ...

Страница 10: ...rol 1 6 Power Adapter and Battery 1 7 Keyboard and Pointing Device 1 7 I O Ports 1 7 Software and Tools 1 8 Warranty 1 9 Dimensions and Weight 1 9 Environment 1 9 Notebook Tour 1 10 Open Front View 1 10 Rear View 1 11 Left View 1 12 Right View 1 13 Base View 1 14 Touchpad Basics 1 15 Keyboard 1 16 D2D Recovery 1 20 System Block Diagram 1 20 Specification Tables 1 21 ...

Страница 11: ... Chipset Mobile Intel HM77 6MB BIOS ROM Chipset System Memory 0 On board up to 8pcs DDRIIIL 4GB Display 0 13 3 inch High Definition WXGA LED LCD 1366 768 resolution 16 9 aspect ratio 16 7 million colors 200 nit brightness Graphics 0 Graphics controller Intel HD Graphics 3000 with 128 MB of dedicated system memory supporting Microsoft DirectX 10 1 Dual independent display support Internal resolutio...

Страница 12: ...phone Two 1W built in speakers Headphone and microphone combo jack Realtek 271X VB3 Communication 0 Webcam 0 1 3 MP HD webcam Acer Video Conference software featuring Acer Crystal Eye webcam with 1280 1024 resolution Acer Video Conference Manager featuring Video Quality Enhancement VQE technology Supports 720p HD audio video recording Wireless and networking 0 WLAN Acer InviLin Nplify 802 11b g n ...

Страница 13: ...eyboard 0 84 85 88 key full size Acer FineTip keyboard with international language support Overlay numeric keys Inverted T cursor keys Hotkeys for volume and brightness level media playback wireless and sleep functions and display and touchpad toggle Windows and Application keys Multilanguage support Touchpad 0 Multi gesture touchpad pointing device supporting two finger scroll pinch rotate and fl...

Страница 14: ...rosoft Word and Excel with advertising no PowerPoint or Outlook Buy Office 2010 to use the full featured software except Japan newsXpresso Nook for PC US only Windows Live Essentials Security 0 Acer Backup Manager McAfee Internet Security Suite trial only Norton Online Backup MyWinLocker except China Hong Kong Multimedia 0 Acer clear fi NTI Media Maker Gaming 0 Acer Games powered by WildTangent ex...

Страница 15: ...pore Spain Switzerland Thailand US UK only MercadoLibre Mexico only Netflix shortcut Canada US only Warranty 0 One year International Travelers Warranty ITW Dimensions and Weight 0 Dimensions 0 Width Depth Height 322 x 218 5 x 13 1 17 5mm 12 59 8 52 0 51 0 68 in Weight 0 1 33 kg 2 93 lbs including battery for models with SSD disk drive 1 35 kg 2 98 lbs including battery for models with HDD disk dr...

Страница 16: ...Web camera for video communication 2 Display screen Also called liquid crystal display LCD displays computer output 3 Power button Turns the computer on and off 4 Integrated microphone Internal microphone for sound recording and video communication 5 Keyboard For entering data into your computer 6 Multi Touch Pad Touch sensitive pointing device which functions like a computer mouse 7 Palmrest Comf...

Страница 17: ...ports high definition digital video connections 3 USB 2 0 ports Connects to USB devices e g USB mouse USB camera 4 Battery indicator Indicates the computer s battery status Blue The computer is in AC mode Blinking amber The battery is charging 5 Power indicator Indicates the computer s power status Blue The computer is turned on Blinking amber The computer is in power saving mode ...

Страница 18: ...1 10 Hardware Specifications and Configurations Left View 0 Figure 1 3 Left View Table 1 3 Left View No Icon Item Description 1 Headphone Mic in combo jack Connects to combo Headphone Mic in devices ...

Страница 19: ...ications and Configurations 1 11 Right View 0 Figure 1 4 Right View Table 1 4 Right View No Icon Item Description 1 2 in 1 card reader Supports MMC MMCplus and SD cards Note Only one card can operate at any given time ...

Страница 20: ...w Table 1 5 Base View No Icon Item Description 1 Battery reset pinhole Insert a paperclip into the hole and press for four seconds to reset the computer simulates removing and reinstalling the battery 2 Strap Slot For optional strap accessory 3 Speakers Deliver stereo audio output ...

Страница 21: ...licking the left button of a mouse Press the lower left 2 and lower right 3 part of the multi touchpad to perform selection and execution functions These two parts are the equivalent of the left and right buttons on a mouse Table 1 6 Touchpad Function Touchpad 1 Lower Left 2 Lower Right 3 Execute Rapidly tap twice Quickly click twice Select Tap once Click once Access context menu Click once ...

Страница 22: ...ch the user can toggle on and off Figure 1 8 Keyboard Lock Keys Table 1 8 Keyboard Lock Keys Lock Key Description Caps Lock When On all typed alphabetic characters appears in uppercase Num Lock Fn F11 Off by default When On the overlay numeric keys acts as a numeric keypad If an external keyboard or keypad is present the Num Lock will have the following definitions When On the system boots with ex...

Страница 23: ...one line up or down when pressing the up or down cursor keys Scroll Lock is not applicable for all applications Table 1 9 Windows specific Keys Key Description Windows Logo key Pressed alone this key has the same effect as clicking on the Windows Start button it launches the Start menu It can also be used with other keys to provide a variety of functions Functions supported by Windows XP Windows V...

Страница 24: ...ams on the taskbar Break Display the System Properties dialog box Functions supported by Windows XP Break Display the System Properties dialog box U Open the Ease of Access Center window Application key This key has the same effect as clicking the right mouse button it opens the application s context menu Table 1 10 Hotkeys Hotkey Icon Function Description Fn F3 Communication device toggle Toggles...

Страница 25: ...ggle Turns the speakers On or Off Fn Volume Up Increases the sound volume Fn Volume Down Decreases the sound volume Fn Brightness Down Decreases the screen brightness Fn Brightness Up Increases the screen brightness Table 1 10 Hotkeys Hotkey Icon Function Description ...

Страница 26: ...gram 0 Figure 1 11 System Block Diagram 28 69 25 69 60 71 LPC debug port ENE P2800 ALC271X VB3 DMIx4 SPI Flash ROM 8MB 51 HDMI HDMI KBC Thermal Int KB LPC Bus Intel CPU DDRIII 1066 1333 Channel A 4 5 6 7 8 9 10 11 12 13 Left Side USB 3 0x 2 CAMERA 49 Mini Card 802 11a b g LVDS Single Channel Intel LCD 56 14 USB 2 0 1 1 ports High Definition Audio SATA x1 SATA ports 6 ACPI 1 1 LPC I F HDD Azalia CO...

Страница 27: ...95 F Operating writing to optical disc 5 to 35 C 41 to 95 F Nonoperating 20 to 60 C 4 to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 to 3 048 m 50 to 10 000 ft Nonoperating 15 to 12 192 m 50 to 40 000 ft Shock Operating 125 g 2 ms half sine TBD Nonoperating 200 g 2 ms half sine TBD Random vibration Operating 0 75 g zero to peak 10 to ...

Страница 28: ...n Intel Core Mobile Processor Family Core logic Four execution cores L1 cache size Two 32 KB instruction caches and two 32 KB data caches L2 cache size Two 256 KB L3 cache size 3 to 8 MB Chipset Mobile Intel UM67 4MB SPI Chipset Item CPU Speed Cores Threads Max Turbo Freq Mfg Tech L3 Cache Max TDP Core Voltage i3 2367M 1 4 GHz 2C 4T 1 4 GHz 32 nm 3 MB 17 W 1 1 V i3 3217U 1 8 GHz 2C 4T 1 8 GHz 32 n...

Страница 29: ...10 1 Item Specification BIOS vendor InsydeH2O BIOS version v1 08 BIOS ROM type Hardware BIOS ROM size 4 MB Protocols supported Legacy BIOS and EFI architectures ACPI 3 0b compliance PXE specification v2 1 SMBIOS reference specification v2 5 or later USB specification revision 1 1 2 0 and 3 0 ASF specification v2 0 or later PCI Express base specification revision 2 1 PCI BIOS specification revision...

Страница 30: ...y OEM customer Item Specification Vendor and models HGST HTS543232A7A384 Seagate ST320LT020 9YG142 188 Seagate ST320LT012 9WS14C 188 Seagate 9YG142 190 Western Digital WD3200LPVT 22G33T0 HGST HTS545050A7E380 Seagate ST500LT012 9WS142 188 Western Digital WD5000LPVT 22G33T0 Product series Hitachi Eagle B7 Jaguar B7 Seagate Sapta Western Digital Configuration Interface SATA Third Generation Capacity ...

Страница 31: ... 240 Performance Max Read Speed 550MB s 550MB s Max Read Speed 510MB s 520MB s Power Requirement 5 VDC Item Specification Controller RTS 5209 Cards supported MultiMediaCard MMC MultiMediaCard Plus MMCplus Secure Digital SD Manufacturing technology 65 nm Item Specification Vendor and models B133XTF01 0 LF Screen size diagonal 337 8 mm 13 3 in Active area 293 4 165 mm Display resolution pixels HD 13...

Страница 32: ...768 60 Hz 16 9 Yes 1366 768 60 Hz 16 9 Yes Item Specification Controller Conexant CX 20584 Features 98 dB Signal to Noise Ratio A weighting for DAC output 90 dB Signal to Noise Ratio A weighting for ADC input Internal Digital Power support 3 3 V digital core power 1 5 3 3 V digital IO power for HDA link 3 0 5 0 V analog power 3 0 5 0 V power stage voltage Acoustic Echo Cancellation AEC Noise Suppr...

Страница 33: ...MP HD Item Specification Module Broadcom 4313iPA 20702 Foxconn Atheros WB225 Lite On Atheros WB225 Frequency band 2 4 GHz Protocols and data rates supported 802 11b 1 11 Mbps 802 11g 6 54 Mbps 802 11n 6 5 300 Mbps Interface PCI Express Form factor Compact Half Mini Card Antennae Yes two routed in the display assembly Item Specification Controller USB 2 0 Integrated in the Mobile Intel HM65 HM67 QM...

Страница 34: ...ull capacity Solid amber Battery charging Blinking amber Battery is in abnormal stop charge or battery is in low power state AC adapter disconnected Blinking amber Battery charge is in critically low state Indicator off Discharging state Item Specification Vendor and models Sanyo AP11D Main Common ID AP11D3F Sony AP11D Main COMMON ID AP11D4F Battery type Lithium polymer Pack capacity 3260mAh Numbe...

Страница 35: ...e is run It is not safe to disassemble the machine in this state G1 Sleeping The computer consumes a small amount of power user mode threads are not being executed and the system appears to be off It is not safe to disassemble the machine in this state G0 Working The computer dispatches user mode application threads and they execute It is not safe to disassemble the machine in this state S4 Non Vo...

Страница 36: ...ct memory access controller DMA5 Free DMA6 Free DMA7 Free Hardware IRQ System Function IRQ0 System timer IRQ1 Standard PS 2 keyboard IRQ2 Not in use IRQ3 Not in use IRQ5 Not in use IRQ6 Not in use IRQ7 Not in use IRQ8 System CMOS real time clock IRQ9 Not in use IRQ10 Not in use IRQ11 Not in use IRQ12 PS 2 port Touchpad IRQ13 Numeric data processor IRQ14 Not in use IRQ15 Not in use ...

Страница 37: ...ler 0040 0043 System Timer 004E 004F Motherboard resources 0050 0053 System Timer 0060 0060 Standard PS 2 Keyboard 0061 0061 Motherboard resources 0062 0062 Microsoft ACPI Compliant Embedded Controller 0063 0063 Motherboard resources 0064 0064 Standard PS 2 Keyboard 0065 0065 Motherboard resources 0066 0066 Microsoft ACPI Compliant Embedded Controller 0067 0067 Motherboard resources 0068 006F Moth...

Страница 38: ...es 04D0 04D1 Programmable Interrupt Controller 0500 057F Motherboard resources 0680 069F Motherboard resources 0D00 FFFF PCI bus 1000 100F Motherboard resources 1010 1013 Motherboard resources 104E 104F Motherboard resources 2000 203F Intel HD Graphics Family EFA0 EFBF Intel 7 Series C216 Series Chipset Family SMBus Controller 2060 207F Intel 7 Mobile Express Chipset SATA AHCI Controller 2080 2087...

Страница 39: ...CHAPTER 2 System Utilities ...

Страница 40: ... Utility 2 3 BIOS Menus 2 4 BIOS Flash Utilities 2 12 DOS Flash Utility 2 13 WinFlash Utility 2 13 Remove HDD BIOS Password Utilities 2 14 Removing the HDD Password 2 14 Removing the BIOS Passwords 2 15 Using DMI Tools 2 16 LAN EEPROM Utility 2 16 ...

Страница 41: ...During the next POST press F12 to enter the multi boot menu Navigating the BIOS Utility 0 The BIOS Setup Utility has five menu options namely Information Main Security Boot Exit Perform the following actions to navigate through the BIOS Setup Utility Press to select items in the menu bar Press to select an item in the menu screen or in an option box Press F5 or F6 to change the parameter value Pre...

Страница 42: ... Table 2 1 Hardware Information Parameter Description CPU Type Model name and core frequency of the installed processor CPU Speed Core frequency of the installed processor HDD Model Name Model name of the installed hard drive HDD Serial Number Serial number of the installed hard drive System BIOS Version Current system BIOS version KBC Version Current keyboard controller version VGA BIOS Version C...

Страница 43: ...s 2 5 Product Name Model name of the computer Manufacturer Name Computer manufacturer UUID The universally unique identifier tag assigned to the computer Table 2 1 Hardware Information Continued Parameter Description ...

Страница 44: ...th day year Total Memory Total system memory available Video Memory System memory allocated for graphics processing Quiet Boot Show the original equipment manufacturer OEM screen during system boot instead of the typical POST screen Option Enabled or Disabled Network Boot Option to boot system from LAN Option Enabled or Disabled F12 Boot Menu Option to enter the Boot menu during POST Option Enable...

Страница 45: ... its dealer Table 2 3 BIOS Security Parameter Description Option Supervisor Password Is Supervisor password setting Clear or Set User Password Is User password setting Clear or Set HDD Password State Hard drive password setting Clear or Set Set Supervisor Password Option to set the supervisor password Set User Password Option to set a user password Set HDD Password Option to set the hard drive pas...

Страница 46: ...s do not appear on the screen 4 Press Enter NOTE NOTE Users can choose to enable the Password on Boot parameter 5 Press F10 to save changes and exit from the BIOS Setup Utility Removing a Password 0 Perform the following 1 Press to highlight a Set _______ Password parameter and press Enter The Set _______ Password dialog box appears Figure 2 5 Set Supervisor Password 2 Type the current password in...

Страница 47: ...ter 3 Type the new password in the Enter New Password field 4 Retype the password in the Confirm New Password field Figure 2 7 Setup Notice 5 Press Enter Computer sets Supervisor Password parameter to Set NOTE NOTE Users can choose to enable the Password on Boot parameter 6 Press F10 to save changes and exit from the BIOS Setup Utility Set Supervisor Password Enter Current Password Enter New Passw...

Страница 48: ...to boot the operating system By default the computer searches for boot devices in the following order 1 Hard disk drive 2 External USB bootable device 3 Network boot 4 External USB hard drive 5 External USB optical drive Press to select a device and press F5 or F6 to move it up or down the list Figure 2 8 BIOS Boot ...

Страница 49: ...eters Parameter Description Exit Saving Changes Close the BIOS Setup Utility and save the setup changes Exit Discarding Changes Close the BIOS Setup Utility without saving the setup changes Load Setup Default Load the default values for all setup items Discard Changes Load the previous values for all setup items Save Changes Save the setup changes ...

Страница 50: ...used NOTE NOTE Use AC adaptor power supply when running Flash utility If battery pack does not contain power to finish loading BIOS Flash do not boot system Perform the following to run Flash 1 Rename the BIOS file as XXXXXXX FD 2 Copy the XXXXXXX FD file to a bootable USB device containing the Crisis Recovery disk files 3 Turn off the computer 4 Insert the USB device containing the renamed BIOS f...

Страница 51: ...Boot Menu to modify boot priority order Example If using USB HDD to Update BIOS move USB HDD to position 1 Figure 2 10 BIOS Boot 3 Insert the USB HDD and reboot computer 4 Execute BIOS BAT to update BIOS WinFlash Utility 0 Perform the following to use the WinFlash Utility 1 Double click the WinFlash executable file 2 Click OK to begin the update ...

Страница 52: ...sword Error Status To reset the HDD password 1 Open the computer in a DOS environment 2 Type the following command A unlockhd XXXXXXXX Figure 2 12 Unlock Key Code NOTE NOTE XXXXXXXX HDD Password Error Code 3 Press Enter to generate a new password Figure 2 13 Password Encoding 4 Write down the generated master password 5 Reboot the computer 6 In the HDD password prompt type the master password gene...

Страница 53: ...o clear a lost BIOS password user or supervisor password you need to short the clear password hardware gap G2201 located on the mainboard Refer to the Clearing the BIOS Passwords on page 5 5 section for detailed instructions Figure 2 14 G2201 Hardware Gap ...

Страница 54: ...AN EEPROM Utility 1 Create a DOS bootable USB HDD 2 Copy the contents of the MAC folder to the HDD and remove the HDD form the computer 3 Reboot the computer and press F2 during the boot sequence to enter the setup menu 4 Select the Boot menu item and move the entry USB HDD to the first position Figure 2 15 BIOS Boot 5 Connect the USB HDD and reboot the computer 6 At the command prompt navigate to...

Страница 55: ...CHAPTER 3 Machine Maintenance ...

Страница 56: ...Removing the WLAN Board 3 32 Removing the M SATA Board 3 33 Removing the Keyboard 3 34 Removing the Power Button Board 3 36 Removing the Middle Cover Assembly 3 37 Removing the LCD Module 3 39 Reassembly Process 3 41 Replacing the LCD Module 3 41 Replacing the Middle Cover Assembly 3 43 Replacing the Power Button Board 3 45 Replacing the Keyboard 3 46 Replacing the WLAN Board 3 48 Replacing the M ...

Страница 57: ...3 3 Replacing the Battery Pack 3 71 Replacing the Lower Case 3 74 ...

Страница 58: ...3 4 ...

Страница 59: ...n size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components The product previews seen in the disassembly procedures may not represent the final product color or configuration Recommended Equipment 0 To disassemble the computer the following tools are suggested Wrist grounding strap and conductive mat for preventing ele...

Страница 60: ...ssembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system Figure 3 1 AC Adapter 3 Remove any dummy cards that are present 4 Place the system on a flat stable surface ...

Страница 61: ... Number Lower Case Disassembly M2 x L4 5 12 86 EA552 4R5 Battery Pack Disassembly M2 x L4 5 2 86 EA552 4R5 Speaker Module Disassembly M1 4 x L3 4 86 EA36N 3R0 WLAN Module Disassembly M2 x L3 1 86 00E14 523 DC In Module Disassembly HDD SSD Module Disassembly M2 x L3 1 86 00E14 523 M3 x L4 4 86 9A524 4R0 Card Reader Board Disassembly M2 x L3 2 86 00E14 523 Thermal Module Disassembly Thermal Screw 3 ...

Страница 62: ... 00E14 523 RTC Battery Disassembly WLAN Board Disassembly Keyboard Disassembly M1 4 x L1 2 29 86 EA322 2R0 Middle Cover Disassembly M2 x L3 4 86 00E14 523 LCD Module Disassembly M2 x L4 5 4 86 EA552 4R5 Table 3 2 Screw List Step Screw Quantity Acer Part Number ...

Страница 63: ...1 Remove the twelve screws securing the lower case Figure 3 3 Lower Case Screws 2 Gently lift the lower case and lay it down beside the main unit Figure 3 4 Lower Case Table 3 3 Screws Step Screw Quantity Screw Type Lower Case Disassembly M2 x L4 5 12 ...

Страница 64: ... 3 9 2 Remove the two screws securing the left speaker to the upper case Figure 3 5 Left Speaker Screws 3 Lift the left speaker off the upper case and temporarily place it at the side of the right speaker Figure 3 6 Left Speaker Table 3 5 Screws Step Screw Quantity Screw Type Left Speaker Module Disassembly M1 4 x L3 2 ...

Страница 65: ...ower cable off the battery pack Figure 3 7 DC In Power Cable 5 Remove the two screws securing the battery pack to the upper case Figure 3 8 Battery Pack Screws Table 3 8 Screws Step Screw Quantity Screw Type Battery Pack Disassembly M2 x L4 5 2 ...

Страница 66: ... away from the mainboard 1 Disconnect the battery cable from the WLAN board 2 Figure 3 9 Battery Cable 7 Detach the battery pack from the upper case Figure 3 10 Battery Pack NOTE NOTE The battery has been highlighted with the yellow border in Figure 3 10 Remove the battery and follow local regulations for disposal ...

Страница 67: ...ure described on page 3 10 3 Remove the two screws securing the right speakers to the upper case 1 Figure 3 11 Right Speaker Screws and Adhesive Tape 4 Release the speaker cable from the adhesive tape securing it 2 5 Detach the right speaker from the upper case Figure 3 12 Right Speaker Table 3 11 Screws Step Screw Quantity Screw Type Right Speaker Module Disassembly M1 4 x L3 2 ...

Страница 68: ...3 14 Machine Maintenance 6 Disconnect the speaker s cable from the mainboard Figure 3 13 Speaker Cable ...

Страница 69: ...k procedure described on page 3 10 3 Unplug the two antenna cables from the WLAN module Figure 3 14 WLAN Module Antennas IMPORTANT For reference during machine reassembly note which cable color corresponds to the main black and auxiliary white connectors 4 Release the antenna cables from the adhesive tapes securing it Figure 3 15 Antenna Cables Adhesive Tapes ...

Страница 70: ... Screw 6 Detach the WLAN module from the slot Figure 3 17 WLAN Module NOTE NOTE A circuit board that is 10cm2 has been highlighted with a yellow rectangle in Figure 3 17 Follow the local regulations for disposing this type of circuit board Table 3 16 Screw Step Screw Quantity Screw Type WLAN Module Disassembly M2 L3 1 ...

Страница 71: ... SATA Board 1 Perform the Removing the Lower Case procedure described on page 3 9 2 Perform the Removing the Battery Pack procedure described on page 3 10 3 Disconnect the DC In cable from the WLAN board 1 then release the DC In cable from the self adhesive tape securing it 2 Figure 3 18 DC In Cable WLAN Board 4 Detach the DC In socket from the upper case Figure 3 19 DC In ...

Страница 72: ... on page 3 9 2 Perform the Removing the Battery Pack procedure described on page 3 10 3 Disconnect the DC In cable from the M SATA board the mainboard 1 then release the DC In cable from the self adhesive tape securing it 2 Figure 3 20 DC In Cable M SATA Board 4 Detach the DC In socket from the upper case Figure 3 21 DC In ...

Страница 73: ...SD Module 1 Perform the Removing the Lower Case procedure described on page 3 9 2 Perform the Removing the Battery Pack procedure described on page 3 10 3 Release the HDD cable from the adhesive tape securing it Figure 3 22 HDD Cable Adhesive Tape 4 Grasp the plastic tab and use it to disengage the HDD cable from its connector Figure 3 23 HDD Cable ...

Страница 74: ...ove the screw securing the HDD module to the upper case Figure 3 24 HDD Module Screw 6 Detach the HDD module from the upper case Figure 3 25 HDD Module Table 3 24 Screw Step Screw Quantity Screw Type HDD Module Disassembly M2 x L3 1 ...

Страница 75: ...D module Figure 3 26 HDD Cable 8 Remove the four screws securing the HDD module to the bracket 1 then detach the HDD module from the bracket 2 Figure 3 27 HDD Bracket Screws Table 3 27 Screws Step Screw Quantity Screw Type HDD Bracket Disassembly M3 x L4 4 ...

Страница 76: ...ure described on page 3 9 2 Perform the Removing the Battery Pack procedure described on page 3 10 3 Release the SSD cable from the adhesive tape securing it Figure 3 28 SSD Cable Adhesive Tape 4 Grasp the plastic tab and use it to disengage the SSD cable from its connector Figure 3 29 SSD Cable ...

Страница 77: ...ove the screw securing the SSD module to the upper case Figure 3 30 SSD Module Screw 6 Detach the SSD module from the upper case Figure 3 31 SSD Module Table 3 30 Screw Step Screw Quantity Screw Type SSD Module Disassembly M2 x L3 1 ...

Страница 78: ...D module Figure 3 32 SSD Cable 8 Remove the four screws securing the SSD module to the bracket 1 then detach the SSD module from the bracket 2 Figure 3 33 SSD Bracket Screws Table 3 33 Screws Step Screw Quantity Screw Type SSD Bracket Disassembly M3 x L4 4 ...

Страница 79: ... Battery Pack procedure described on page 3 10 3 Disconnect the card reader cable from the mainboard and the card reader board Figure 3 34 Card Reader Cable 4 Remove the two screws securing the card reader board to the upper case Figure 3 35 Card Reader Board Screws Table 3 35 Screws Step Screw Quantity Screw Type Card Reader Board Disassembly M2 x L3 2 ...

Страница 80: ... card reader board from the upper case Figure 3 36 Card Reader Board NOTE NOTE A circuit board that is 10cm2 has been highlighted with a yellow rectangle in Figure 3 36 Follow the local regulations for disposing this type of circuit board ...

Страница 81: ... the Battery Pack procedure described on page 3 10 3 Release the connector latch 1 from the mainboard then disconnect the touchpad cable 2 Figure 3 37 Touchpad Cable 4 Release the connector latches 1 from the mainboard then disconnect the WLAN mini 1 cables 2 Disconnect the power cable from the mainboard 3 Figure 3 38 WLAN Mini 1 Power Cables ...

Страница 82: ...5 Release the connector latch 1 from the mainboard then disconnect the power button cable 2 Figure 3 39 Power Button Cable 6 Release the latch 1 from the mainboard then disconnect the keyboard cable 2 Figure 3 40 Keyboard Cable ...

Страница 83: ...Machine Maintenance 3 29 7 Release the LCD cable from the adhesive tape securing it Figure 3 41 LCD Cable Adhesive Tape 8 Disconnect the LCD cable from the mainboard Figure 3 42 LCD Cable ...

Страница 84: ... 10 Detach the mainboard from the upper case Figure 3 44 Mainboard NOTE NOTE A circuit board that is 10cm2 has been highlighted with a yellow rectangle in Figure 3 44 Follow the local regulations for disposing this type of circuit board Table 3 43 Screw Step Screw Quantity Screw Type Mainboard Disassembly M2 L3 1 ...

Страница 85: ...ery Pack procedure described on page 3 10 3 Disconnect the thermal module fan cable from the mainboard Figure 3 45 Fan Cable 4 Loosen the spring loaded captive screws securing the thermal module Follow the screw sequence indicated on Figure 3 46 Figure 3 46 Thermal Module Screws Table 3 46 Screws Step Screw Quantity Screw Type Thermal Module Disassembly 3 ...

Страница 86: ...3 32 Machine Maintenance 5 Detach the thermal module from the mainboard Figure 3 47 Thermal Module ...

Страница 87: ...bed on page 3 10 3 Perform the Removing the Mainboard procedure described on page 3 27 4 Disconnect the RTC battery cable from the mainboard Figure 3 48 RTC Battery Cable 5 Detach the RTC battery from the mainboard Figure 3 49 RTC Battery NOTE NOTE The battery has been highlighted with the yellow circle in Figure 3 49 Remove the battery and follow local regulations for disposal ...

Страница 88: ...e 3 10 3 Perform the Removing the WLAN Module procedure described on page 3 15 4 Release the connector latches 1 from the WLAN board then disconnect the WLAN mini 1 cables 2 Disconnect the power cable from the WLAN board 3 Figure 3 50 WLAN Mini 1 Power Cables 5 Detach the WLAN board from the upper case Figure 3 51 WLAN Board NOTE NOTE A circuit board that is 10cm2 has been highlighted with a yello...

Страница 89: ...g the WLAN Module procedure described on page 3 15 4 Release the connector latches 1 from the M SATA board then disconnect the WLAN mini 1 cables 2 Figure 3 52 WLAN Mini 1 Cables 5 Detach the M SATA board from the upper case Figure 3 53 M SATA Board NOTE NOTE A circuit board that is 10cm2 has been highlighted with a yellow rectangle in Figure 3 53 Follow the local regulations for disposing this ty...

Страница 90: ... Perform the Removing the WLAN Module procedure described on page 3 15 5 Perform the Removing the DC In Module WLAN Board procedure described on page 3 17 6 Perform the Removing the HDD Module procedure described on page 3 19 7 Perform the Removing the Card Reader Board procedure described on page 3 25 8 Perform the Removing the Mainboard procedure described on page 3 27 9 Perform the Removing the...

Страница 91: ...the twenty nine screws securing the keyboard to the upper case Figure 3 56 Keyboard Screws 13 Detach the keyboard from the upper case Figure 3 57 Keyboard Table 3 56 Screws Step Screw Quantity Screw Type Keyboard Disassembly M1 4 L1 2 29 ...

Страница 92: ...mainboard then disconnect the power button cable 2 Figure 3 58 Power Button Cable 4 Release the power button board from the adhesive tape securing it 1 then tilt the power button board 2 and detach it from the upper case Figure 3 59 Power Button Board Adhesive Tape NOTE NOTE A circuit board that is 10cm2 has been highlighted with a yellow rectangle in Figure 3 59 Follow the local regulations for d...

Страница 93: ...oard procedure described on page 3 17 6 Perform the Removing the HDD Module procedure described on page 3 19 7 Perform the Removing the Card Reader Board procedure described on page 3 25 8 Perform the Removing the Mainboard procedure described on page 3 27 9 Perform the Removing the Keyboard procedure described on page 3 36 10 Perform the Removing the Power Button Board procedure described on page...

Страница 94: ...intenance 12 Tilt the upper case until it is approximately at a 100 angle with the LCD assembly Figure 3 61 Upper Case Assembly 13 Detach the middle cover assembly from the upper case Figure 3 62 Middle Cover Assembly ...

Страница 95: ... procedure described on page 3 17 6 Perform the Removing the HDD Module procedure described on page 3 19 7 Perform the Removing the Card Reader Board procedure described on page 3 25 8 Perform the Removing the Mainboard procedure described on page 3 27 9 Perform the Removing the Keyboard procedure described on page 3 36 10 Perform the Removing the Power Button Board procedure described on page 3 3...

Страница 96: ...14 Gently detach the LCD cable from the upper case 1 and lift the upper case away from the LCD module 2 Figure 3 65 LCD Module IMPORTANT Make sure that the LCD cable is not entangled with the upper case and take extra care not to scratch the LCD cable Table 3 64 Screws Step Screw Quantity Screw Type LCD Module Disassembly M2 x L4 5 4 ...

Страница 97: ... upper case and align the screw posts of the upper case with the screw holes in the LCD hinges Figure 3 66 Upper Case 2 Verify that the LCD cable is looped properly in the LCD hinge as shown Figure 3 67 Upper Case IMPORTANT Make sure that the LCD cable is not entangled with the upper case and take extra care not to scratch the LCD cable ...

Страница 98: ...4 Machine Maintenance 3 Secure the upper case to the LCD hinges using four screws Figure 3 68 Upper Case LCD Hinge Screws Table 3 68 Screws Step Screw Quantity Screw Type Upper Case Reassembly M2 x L4 5 4 ...

Страница 99: ...acing the Middle Cover Assembly 0 1 Tilt the upper case until it is approximately at a 100 angle with the LCD assembly Figure 3 69 Upper Case Assembly 2 Insert the middle cover assembly in its slot Figure 3 70 Middle Cover Assembly ...

Страница 100: ...t sits parallel with the LCD assembly Figure 3 71 Upper Case Assembly 4 Secure the middle cover assembly to the upper case using four screws Figure 3 72 Middle Cover Assembly Screws Table 3 72 Screws Step Screw Quantity Screw Type Middle Cover Reassembly M2 x L3 4 ...

Страница 101: ...t the power button board in its slot in the middle cover 1 then secure it using adhesive tapes 2 Figure 3 73 Power Button Board 2 Connect the power button cable to the mainboard 1 then press the connector latch 2 until it locks into place Figure 3 74 Power Button Cable ...

Страница 102: ... 0 1 Place the keyboard in its slot in the upper case Figure 3 75 Keyboard 2 Secure the keyboard to the upper case using twenty nine screws Figure 3 76 Keyboard Screws Table 3 76 Screws Step Screw Quantity Screw Type Keyboard Reassembly M1 4 L1 2 29 ...

Страница 103: ...eyboard to the upper case using adhesive tape Figure 3 77 Keyboard 4 Fix the LCD cable to the upper case Figure 3 78 LCD Cable IMPORTANT Make sure that the LCD cable is installed as highlighted in Figure 3 78 to avoid damaging the LCD cable ...

Страница 104: ...roceed to page 3 51 Replacing the M SATA Board 1 Place the WLAN board in its slot in the upper case Figure 3 79 WLAN Board 2 Connect the WLAN mini 1 cables 1 to the WLAN board then press the connector latch 2 until it locks into place Connect the power cable to the WLAN board 3 Figure 3 80 WLAN Mini 1 Power Cables ...

Страница 105: ... M SATA Board 0 1 Place the M SATA board in its slot in the upper case Figure 3 81 M SATA Board 2 Connect the WLAN mini 1 cables 1 to the M SATA board then press the connector latch 2 until it locks into place Figure 3 82 WLAN Mini 1 Cables ...

Страница 106: ...tenance Replacing the RTC Battery 0 1 Secure the RTC battery to the bottom of the mainboard using self adhesive tape Figure 3 83 RTC Battery 2 Connect the RTC battery cable to the mainboard Figure 3 84 RTC Battery Cable ...

Страница 107: ...in its slot in the mainboard Figure 3 85 Thermal Module 2 Secure the thermal module using the spring loaded captive screws Follow the screw sequence indicated on Figure 3 86 Figure 3 86 Thermal Module Screws Table 3 86 Screws Step Screw Quantity Screw Type Thermal Module Reassembly 3 ...

Страница 108: ...3 54 Machine Maintenance 3 Connect the thermal module fan cable to the mainboard Figure 3 87 Fan Cable ...

Страница 109: ...nboard 0 1 Place the mainboard in its slot in the upper case Figure 3 88 Mainboard 2 Secure the mainboard to the upper case using one screw Figure 3 89 Mainboard Screw Table 3 89 Screw Step Screw Quantity Screw Type Mainboard Reassembly M2 L3 1 ...

Страница 110: ...3 56 Machine Maintenance 3 Connect the LCD cable to the mainboard Figure 3 90 LCD Cable 4 Secure the LCD cable to the mainboard using adhesive tape Figure 3 91 LCD Cable Adhesive Tape ...

Страница 111: ...d then push the connector latch 2 until it locks into place Figure 3 92 Keyboard Cable 6 Connect the WLAN mini 1 cables 1 to the mainboard then press the connector latch 2 until it locks into place Connect the power cable to the mainboard 3 Figure 3 93 WLAN Mini 1 Power Cables ...

Страница 112: ...3 58 Machine Maintenance 7 Connect the touchpad cable to the mainboard 1 and then press the connector latch 2 until it locks into place Figure 3 94 Touchpad Cable ...

Страница 113: ...e card reader board in its slot in the upper case Figure 3 95 Card Reader Board 2 Secure the card reader board to the upper case using two screws Figure 3 96 Card Reader Board Screws Table 3 96 Screws Step Screw Quantity Screw Type Card Reader Board Reassembly M2 x L3 2 ...

Страница 114: ...3 60 Machine Maintenance 3 Connect the card reader cable to the mainboard and the card reader board Figure 3 97 Card Reader Cable ...

Страница 115: ...se proceed to page 3 64 Replacing the SSD Module 1 Place the HDD module in the bracket 1 and then secure the HDD bracket using four screws 2 Figure 3 98 HDD Bracket Screws 2 Connect the cable to the HDD module Figure 3 99 HDD Cable Table 3 98 Screws Step Screw Quantity Screw Type HDD Bracket Reassembly M3 x L4 4 ...

Страница 116: ...he HDD module in its slot in the upper case Figure 3 100 HDD Module 4 Secure the HDD module to the upper case using one screw Figure 3 101 HDD Module Screw Table 3 101 Screw Step Screw Quantity Screw Type HDD Module Reassembly M2 x L3 1 ...

Страница 117: ...Machine Maintenance 3 63 5 Connect the HDD cable to the mainboard Figure 3 102 HDD Cable 6 Secure the HDD cable to the upper case using adhesive tape Figure 3 103 HDD Cable Adhesive Tape ...

Страница 118: ... the SSD module in the bracket 1 and then secure the SSD bracket using four screws 2 Figure 3 104 SSD Bracket Screws 2 Connect the cable to the SSD module Figure 3 105 HDD Cable Table 3 104 Screws Step Screw Quantity Screw Type SSD Bracket Reassembly M3 x L4 4 ...

Страница 119: ...he SSD module in its slot in the upper case Figure 3 106 SSD Module 4 Secure the SSD module to the upper case using one screw Figure 3 107 SSD Module Screw Table 3 107 Screw Step Screw Quantity Screw Type SSD Module Reassembly M2 x L3 1 ...

Страница 120: ...3 66 Machine Maintenance 5 Connect the SSD cable to the mainboard Figure 3 108 SSD Cable 6 Secure the SSD cable to the upper case using adhesive tape Figure 3 109 SSD Cable Adhesive Tape ...

Страница 121: ...C In Module WLAN Board 0 1 Place the DC In socket in its slot in the upper case Figure 3 110 DC In 2 Connect the DC In cable to the WLAN board 1 then secure the DC In cable to the upper case using self adhesive tape 2 Figure 3 111 DC In Cable ...

Страница 122: ... M SATA Board 0 1 Place the DC In socket in its slot in the upper case Figure 3 112 DC In 2 Connect the DC In cable to the M SATA board and the mainboard 1 then secure the DC In cable to the upper case using self adhesive tape 2 Figure 3 113 DC In Cable ...

Страница 123: ... 0 1 Insert the WLAN module in its slot in the WLAN board Figure 3 114 WLAN Module 2 Secure the WLAN module to the upper case using one screw Figure 3 115 WLAN Module Screw Table 3 115 Screw Step Screw Quantity Screw Type WLAN Module Reassembly M2 L3 1 ...

Страница 124: ...pper case using adhesive tapes Figure 3 116 Antenna Cables Adhesive Tapes 4 Connect the two antenna cables to the WLAN module Figure 3 117 WLAN Module Antennas IMPORTANT Connect the black cable to the main connector and the white cable to the auxiliary connector ...

Страница 125: ...hine Maintenance 3 71 Replacing the Right Speakers 0 1 Connect the speaker s cable to the mainboard Figure 3 118 Speaker Cable 2 Place the right speaker in its slot in the upper case Figure 3 119 Speakers ...

Страница 126: ...to the upper case using adhesive tapes 1 then secure the right speaker to the upper case using two screws 2 Figure 3 120 Right Speaker Screws and Adhesive Tape Table 3 120 Screws Step Screw Quantity Screw Type Right Speaker Module Reassembly M1 4 x L3 2 ...

Страница 127: ...ery pack underneath the mini 1 and WLAN M SATA cables as shown Figure 3 121 Battery Pack 2 Connect the battery cable to the WLAN board 1 then push the battery pack forward until its four socket holes fits into the screw posts in the upper case 2 Figure 3 122 Battery Cable ...

Страница 128: ...using two screws Figure 3 123 Battery Pack Screws 4 Secure the DC In Power cable to the battery pack surface using self adhesive tapes Figure 3 124 DC In Power Cable Self Adhesive Tapes Table 3 123 Screws Step Screw Quantity Screw Type Battery Pack Reassembly M2 x L4 5 2 ...

Страница 129: ...aker in its slot in the upper case Figure 3 125 Left Speaker 6 Secure the left speaker to the upper case using two screws Figure 3 126 Left Speaker Screws Table 3 126 Screws Step Screw Quantity Screw Type Left Speaker Module Reassembly M1 4 x L3 2 ...

Страница 130: ...o the upper case making sure the I O ports of the mainboard are extruding from their port holes Figure 3 127 Lower Case 2 Secure the lower case using twelve screws Figure 3 128 Lower Case Screws Table 3 128 Screws Step Screw Quantity Screw Type Lower Case Reassembly M2 x L4 5 12 ...

Страница 131: ...CHAPTER 4 Troubleshooting ...

Страница 132: ...ad Failure 4 9 Internal Speaker Failure 4 10 Microphone Failure 4 12 USB Failure 4 13 WLAN Failure 4 14 Card Reader Failure 4 15 Thermal Unit Failure 4 16 Other Functions Failure 4 17 Intermittent Problems 4 18 Undetermined Problems 4 18 Error Codes 4 19 BIOS Beep Codes 4 20 POST Codes 4 25 Component Codes 4 25 Progress Codes 4 29 ...

Страница 133: ...nses 1 Obtain as much detailed information as possible about the problem 2 If possible verify the symptoms by re creating the failure through diagnostic tests or repeating the operation that led to the problem 3 Refer to Table 4 1 for a list of verified symptom category to determine the solution 4 If the issue is still not resolved refer to the Online Support Information on page 9 3 Table 4 1 Comm...

Страница 134: ... the computer and the outlet 3 Remove all surge protectors between the computer and the electrical outlet Plug the computer directly into a known serviceable electrical outlet 4 Disconnect the power and open the casing to check the thermal module and fan airways are free of obstructions Refer to the to the Thermal Unit Failure section on page 4 16 5 Remove all external and non essential hardware c...

Страница 135: ... following one at a time 1 Make sure that internal display is selected Switch between the internal and external display by pressing Fn F5 NOTE NOTE This hotkey may not apply to all models Refer to the computer s user manual for the applicable hotkey sequence 2 Make sure the computer has power by checking for one of the following Fans start up Status LEDs illuminate If there is no power refer to th...

Страница 136: ...damage i e different colored spots in the same locations on the screen Perform the Reassembly Process procedure described on page 3 43 NOTE NOTE Make sure that the computer is not running on battery alone as this may reduce display brightness 2 Adjust the brightness to its highest level Refer to the User Manual for instructions on adjusting the settings If the display is too dim at the highest bri...

Страница 137: ...operating system DVD and follow the on screen prompts 9 If the issue is still not resolved refer to the Online Support Information on page 9 3 LCD Failure 0 If the LCD fails perform the following one at a time Do not replace a non defective FRU Figure 4 3 LCD Failure ...

Страница 138: ...4 8 Troubleshooting Keyboard Failure 0 If the Keyboard fails perform the following one at a time Do not replace a non defective FRU Figure 4 4 Keyboard Failure ...

Страница 139: ...Troubleshooting 4 9 Touchpad Failure 0 If the Touchpad fails perform the following one at a time Do not replace a non defective FRU Figure 4 5 Touchpad Failure ...

Страница 140: ...o Start Control Panel System and Maintenance System Device Manager Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 3 If updated recently roll back the audio driver to the previous version 4 Remove and reinstall the audio driver 5 Make sure that all vol...

Страница 141: ...ow right click on the Playback tab and select Show Disabled Devices clear by default 7 Select Speakers and click Configure to start Speaker Setup Follow the on screen prompts to configure the speakers 8 Remove any recently installed hardware or software 9 Restore system and file settings from a known good date using System Restore 10 If the issue is remains repeat step 9 selecting an earlier time ...

Страница 142: ...evices clear by default The microphone appears on the Recording tab 3 Right click on the microphone and select Enable 4 Select the microphone then click Properties Select the Levels tab 5 Increase the volume to the maximum setting and click OK 6 Test the microphone hardware Select the microphone and click Configure Select Set up microphone Select the microphone type from the list and click Next Fo...

Страница 143: ...Troubleshooting 4 13 USB Failure 0 If the USB fails perform the following one at a time Do not replace a non defective FRU Figure 4 8 USB Failure ...

Страница 144: ...4 14 Troubleshooting WLAN Failure 0 If the WLAN fails perform the following one at a time Do not replace a non defective FRU Figure 4 9 WLAN Failure ...

Страница 145: ...Troubleshooting 4 15 Card Reader Failure 0 If the Card Reader fails perform the following one at a time Do not replace a non defective FRU Figure 4 10 Card Reader Failure ...

Страница 146: ...4 16 Troubleshooting Thermal Unit Failure 0 If the Thermal Unit fails perform the following one at a time Do not replace a non defective FRU Figure 4 11 Thermal Unit Failure ...

Страница 147: ...Troubleshooting 4 17 Other Functions Failure 0 1 Check if drives are functioning correctly 2 Check if external modules are functioning correctly 3 Change mainboard to check if current one is defective ...

Страница 148: ...t whether a short circuit is suspected or whether the system is inoperative Perform the following procedures to isolate the failing FRU do not isolate non defective FRU NOTE NOTE Verify that all attached devices are supported by the computer NOTE NOTE Verify that the power supply being used at the time of the failure is operating correctly 1 Remove power from the computer 2 Visually check the comp...

Страница 149: ...uration Error 010 Memory Error at xxxx xxxx xxxxh R xxxxh W xxxxh 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System is disabled An incorrect password was entered No error code Battery critically low In this situation BIOS will issue four 4 short beeps then shuts the system down No message is displayed No error code Temperature is critically high In this situation BI...

Страница 150: ...d alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Te...

Страница 151: ...MOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start optional 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2 2 3 1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt Press F2 to enter SETUP 5B...

Страница 152: ...tall external parallel ports 85h Initialize PC compatible PnP ISA devices 86h Re initialize onboard I O ports 87h Configure Motherboard Configurable Devices optional 88h Initialize BIOS Area 89h Enable Non Maskable Interrupts NMIs 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS 2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives optional 90h Initialize har...

Страница 153: ...g system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear screen optional BFh Check virus and backup reminders C0h Try to boot with INT 19 C1h Initialize POST Error Manager PEM C2h Initialize error logging C3h Init...

Страница 154: ...BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clea...

Страница 155: ... Codes Range Description 0x00 0x1f OEM Components These values are reserved for OEM components 0x20 0x9f These values are reserved for SecureCore Tiano core components POSTCODE_CC_VARIABLE_SERVICES 0x20 POSTCODE_CC_KEYBOARD_CONTROLLER 0x21 POSTCODE_CC_BOOT_MODE 0x22 POSTCODE_CC_S3_SUPPORT 0x23 POSTCODE_CC_TCG 0x24 POSTCODE_CC_HDD_PASSWORD 0x25 POSTCODE_CC_CPU_IO 0x26 POSTCODE_CC_BOOT_SCRIPT 0x27 P...

Страница 156: ...S2_MOUSE 0x46 POSTCODE_CC_PS2_KEYBOARD 0x47 POSTCODE_CC_EHCI 0x48 POSTCODE_CC_XHCI 0x49 POSTCODE_CC_UHCI 0x4a POSTCODE_CC_OHCI 0x4b POSTCODE_CC_USB_KEYBOARD 0x4c POSTCODE_CC_USB_MOUSE 0x4d POSTCODE_CC_USB_MASS_STORAGE 0x4e POSTCODE_CC_CONSOLE_SPLITTER 0x4f POSTCODE_CC_GRAPHICS_CONSOLE 0x50 POSTCODE_CC_SERIAL_CONSOLE 0x51 POSTCODE_CC_TEXT_CONSOLE 0x52 POSTCODE_CC_DISK_IO 0x53 POSTCODE_CC_PARTITION ...

Страница 157: ...0xb0 0xbf These values are reserved for future expansion 0xc0 0xcf These values are reserved for core chipset drivers north bridge south bridge and CPU and are assigned by chipset family POSTCODE_CC_MEMORY_CONTROLLER 0xc0 Memory Controller 0xd0 0xd7 These values are reserved for Small Silicon drivers SIOs flash fingerprint etc POSTCODE_CC_SUPER_IO 0xd0 Super I O POSTCODE_CC_FLASH_CONTROLLER 0xd1 F...

Страница 158: ...OSTCODE_PC_IPL_S3 0xe5 Entering DXE IPL s S3 boot path POSTCODE_PC_S3_OS 0xe6 Exiting S3 boot path back to the OS POSTCODE_PC_IPL_RECOVERY 0xe7 Entering DXE IPL s recovery boot path POSTCODE_PC_IPL_EXIT 0xe8 POSTCODE_PC_DXE_ENTRY 0xe9 Entering DXE Dispatch POSTCODE_PC_DXE_EXIT 0xea Exiting DXE Dispatch POSTCODE_EC_PEI_MEMORY 0xeb No permanent memory found at the end of PEI POSTCODE_EC_PEI_IPL 0xec...

Страница 159: ...tart member function of the component s instance of the Driver Binding protocol was called POSTCODE_PC_COMP_STOP 0x07 The Stop member function of the component s instance of the Driver Binding protocol was called POSTCODE_PC_COMP_SMM_INIT 0x08 The component was loaded and the entry point called inside of SMM POSTCODE_EC_DEVICE_ERROR 0x09 The driver encountered a condition where it cannot proceed d...

Страница 160: ...4 30 Troubleshooting ...

Страница 161: ...CHAPTER 5 Jumper and Connector Locations ...

Страница 162: ...5 2 Mainboard Layout 5 3 Clearing Password Check and BIOS Recovery 5 5 Clearing the BIOS Passwords 5 5 Performing a BIOS Recovery 5 6 ...

Страница 163: ...PAD1 Touchpad connector 2 USB USB port 11 PCH1 Mobile Intel UM67 Chipset 3 CARD1 Card reader connector 12 PWR1 Power connector 4 FAN1 Fan connector 13 MISC1 WLAN connector 5 LOUT1 Mic Headphone port 14 MINI1 Mini board connector 6 RTC1 RTC battery connector 15 LVDS1 LCD cable connector 7 SPK1 Speaker connector 16 KB1 Keyboard connector 8 RAM1 3 5 7 Onboard memory 17 HDD1 HDD connector 9 CPU1 CPU ...

Страница 164: ...5 4 Jumper and Connector Locations Figure 5 2 Mainboard Bottom Table 5 2 Mainboard Bottom No Code Component 1 G2201 Clear password hardware gap 2 RAM2 4 6 8 Onboard memory 3 DMIC1 Mic in ...

Страница 165: ... 4 Connect the DC In cable to the mainboard 5 While resting the tool on the two contacts plug one end of the AC adapter into the DC in jack and plug one end to an electrical outlet 6 Press the button to turn on the computer 7 After the BIOS POST remove the tool from the hardware gap 8 Perform the Replacing the Thermal Module procedure described on page 3 53 9 Perform the Replacing the Battery Pack...

Страница 166: ...1 Prepare a removable USB flash drive Note that all data in the USB flash drive will be cleared during the creation of the crisis disk 2 Set up a computer running the Windows XP Vista or 7 operating system and plug in the USB flash drive into an available USB port 3 Open the Notepad program and create a new file 4 Type startup nsh For example the USB key prompt is fs0 The PFlash efi and BIOS cap f...

Страница 167: ...system will force the BIOS to execute the boot block program To perform a BIOS recovery 1 Shut down the BIOS failed computer 2 Connect the USB flash drive containing the Crisis Recovery disk files to the computer 3 Press and hold the Fn Esc keys then press the power button The BIOS recovery process begins When the process is complete the computer will automatically reboot 4 Disconnect the USB flas...

Страница 168: ...5 8 Jumper and Connector Locations ...

Страница 169: ...CHAPTER 6 FRU List ...

Страница 170: ...6 2 Aspire S3 MS2346 Exploded Diagrams 6 4 Main Assembly 6 4 FRU List 6 6 ...

Страница 171: ... web or channel Part number changes will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS the Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines NOTE NOTE To scrap or to ret...

Страница 172: ...d Diagrams 0 Main Assembly 0 Figure 6 1 Main Assembly Exploded Diagram Table 6 1 Main Assembly Exploded Diagram No Description Part Number 1 Upper Case Assembly 60 4QP04 001 2 Lower Case Assembly 60 4QP03 001 3 Dummy Card 42 4QP15 001 4 LCD Assembly 65 4QP03 001 ...

Страница 173: ...P04 001 8 Power Board 55 XXXXX 001 9 Keyboard 10 Speaker 23 40A1V 001 11 Touchpad 56 17008 031 12 Thermal module 13 Motherboard 55 XXXXX 001 14 WLAN Board 55 XXXXX 001 15 Card Reader Board 50 XXXXX 001 16 HDD Assembly 65 4QP02 001 17 Battery Table 6 1 Main Assembly Exploded Diagram No Description Part Number ...

Страница 174: ... PACK LI SANYO 3C 3 26AH SANYO POLYM BT 00303 026 BTY PACK LI SONY 3C 3 26AH SONY POLYMER BT 00304 010 BOARDS FOXCONN 3RD WIFI 2X2 AGN BT4 0 ATHEROS NI 23600 102 LITEON 3RD WIFI 2X2 AGN BT4 0 ATHEROS NI 23600 103 HM2 CR POWER BD PD D 55 M1FN1 001 HM2 CR CARD BD PD D 55 M1FN1 002 HM2 CR MSATA BD 11808 1 PD D 55 M1FN1 003 HM2 CR SMALL BD FOR WLAN 11752 2 PD D 55 M10N1 001 TOUCHPAD EMC S8664C 2602 RE...

Страница 175: ...27 RSF01 006 JAPAN BK 1M 27 RSF01 009 KOREA BK 1M 27 RSF01 010 SOUTH AFRICA 2 5A BK 1M 27 RSF01 015 SOUTH AFRICA BK 2 5A 1M 27 RSF01 014 SWISS BK 1M 27 RSF01 005 TAIWANESE BK 1M 27 RSF01 008 UK BK 1M 27 RSF01 003 US BK 1M 27 RSF01 001 C A CARD READER SM30HS HL 50 RSF01 002 C A DC_IN SM30HS SINGATRON 50 RSE01 001 C A HDD_HM2_ICT 50 M1FN1 001 C A M SATA CABLE 50 RSF01 007 C A POWER BOARD FFC SM30HS ...

Страница 176: ... FPC SM30HS CAREER 50 RSF01 005 CASE COVER BRACKET ASSEMBLY 60 ASSY TP BAR L T SM30HS RESERVE 60 HDD BKT BACK ASSSY SM30HS 33 M1FN1 001 60 MID ASSY SM30HS 42 RSF01 001 60 UCASE ASSY HM2 KASHUI RESERVE UCASE MODULE W TP BAR BOARD MYLAR SCR EW 60 M1FN1 002 ASSY 60 LCASE HM2 KASHUI 60 M1FN1 001 DUMMY CARD HM2 42 M1FN1 001 Category Description Acer Part No ...

Страница 177: ...2 0G HDD SSD25240 FOR HUMMINGBIRD2 SSD 256GB MICRON MTFDDAK256MAM 1K1 KN 25604 035 HEATSINK ASSY THM UMA AURAS SUNON SM30HS 60 RSF01 003 KEYBOARD KB 9Z N7WPW 200 SWISS G NK I1017 00R KB 9Z N7WPW 202 CHINESE NK I1017 008 KB 9Z N7WPW 203 THAILAND NK I1017 00S KB 9Z N7WPW 206 PORTUGUESE NK I1017 00L KB 9Z N7WPW 20A ARABIC NK I1017 003 KB 9Z N7WPW 20B BULGARIA NK I1017 006 KB 9Z N7WPW 20D DANISH NK I1...

Страница 178: ...PANISH NK I1017 00P KB 9Z N7WPW 20T TURKISH NK I1017 00T KB 9Z N7WPW 20U UK NK I1017 00U KB 9Z N7WPW 20W SWEDEN NK I1017 00Q KB 9Z N7WPW 213 CZ SK NK I1017 007 KB 9Z N7WPW 21A BELGIUN NK I1017 004 KB 9Z N7WPW 21B BRAZILIAN PORTUGUESE NK I1017 005 KB 9Z N7WPW 21D US INTERNATION NK I1017 00V KB 9Z N7WPW 21F SLO CRO NK I1017 00N KB 9Z N7WPW 21K NORDIC NK I1017 00J KB 9Z N7WPW 22A FR ARABIC NK I1017 0...

Страница 179: ... HUNGARIAN NK I101S 00E KB V128230BK1 IT ITALIAN NK I101S 00F KB V128230BK1 NE NORDIC NK I101S 00J KB V128230BK1 NW NORWEGIAN NK I101S 00K KB V128230BK1 PO PORTUGUESE NK I101S 00L KB V128230BK1 SD SWEDEN NK I101S 00Q KB V128230BK1 SP SPANISH NK I101S 00P KB V128230BK1 SV SLO CRO NK I101S 00N KB V128230BK1 SW SWISS G NK I101S 00R KB V128230BK1 TR TURKISH NK I101S 00T KB V128230BK1 UK UK NK I101S 00...

Страница 180: ...001 HM2 CR MB I5 2467M 1 6G ELPIDA 4G D NB M1011 002 MISCELLANEOUS ANTENNA MYLAR TAPE SM30HS 47 RSF01 003 FIX POWER BOARD MYLAR SM30 47 M1FN1 002 HDD DOOR SYSTEM LABEL MYLAR SM30 47 RSF01 006 MINI BOARD ACETATE ACID TAPE 47 RSF01 010 MYLAR BATTERY SM30HS 47 RSF01 008 MYLAR TP HM2 RESERVE SM30 HS KB TAPE 47 RSF01 011 SM30 HS LED RUBBER 47 RSF01 007 SM30 HS BATTTERY RESET RUBBER 47 RSF01 001 SPONGE ...

Страница 181: ...AR51 1R2 SCREW M3X4 86 9A524 4R0 SCREW IMS M1 4 3 BZN 86 9A33N 3R0 SCREW IMS M2 2 1 BZN 86 EA322 2R0 SCREW IMS M2 4 5 H0 8 1 NI 86 9A552 4R5 SCREW M2XL3 HEAD T 0 3 BZN 86 00E14 523 SPEAKER SPEAKER SM30 HS FG STICKER CANCEL 23 RSF01 001 Category Description Acer Part No ...

Страница 182: ...6 14 FRU Field Replaceable Unit List ...

Страница 183: ...CHAPTER 7 Test Compatible Components ...

Страница 184: ...7 2 Microsoft Windows 7 Environment Test 7 3 ...

Страница 185: ...Low profile LED LF AP 06503 029 10001081 DELTA 65W Adapter DELTA 65W 19V 1 7x5 5x11 Yellow ADP 65VH BA LV5 Low profile LED LF AP 06501 033 60016453 CHICONY POWER 65W Adapter Chicony Power 65W 19V 1 7x5 5x11 Yellow CPA09 A065N1 LV5 low profile LF AP 0650A 017 Audio Codec 10004786 REALTEK ALC271X_VB3 Realtek ALC271X_VB3 LZ 21000 085 Battery 60001921 SANYO 3CELL3 26 Battery SANYO AP11D3F Polymer 3S1P...

Страница 186: ...DA4788 KH 32007 017 60002036 SEAGATE N320GB5 4KS_ 4K HDD SEAGATE 2 5 5400rpm 320GB ST320LT020 9YG142 188 Sapta 15 320G P SATA 8MB LF HF F W 0001SDM1 KH 32001 021 60002036 SEAGATE N320GB5 4KS_ 4K HDD SEAGATE 2 5 5400rpm 320GB 9WS14C 188 ST320LT012 Yarra 500G P 7mmzh SATA 8MB LF HF F W 0001SDM1 KH 32001 024 60002036 SEAGATE N320GB5 4KS_ 4K HDD SEAGATE 2 5 5400rpm 320GB 320G P 7mmzh 9YG142 190 Sapta ...

Страница 187: ...C2 KF 1280L 001 60003544 LITE ON OPT SSD250128S3 Flash Disk LITE ON SSD NAND 128GB LCT 128M3S LF HF Firmware VAC7 KF 1280L 002 60003544 LITE ON OPT SSD250128S3 Flash Disk LITE ON SSD NAND 128GB LCT 128M3S VAC8 LF HF Firmware VAC8 KN 1280L 003 60001955 A DATA SSD25240 Flash Disk A DATA SSD NAND 240GB AS511S7 240GM LF HF KF 2400C 001 60003544 LITE ON OPT FM0256S3 Flash Disk LITE ON SSD NAND 256GB LM...

Страница 188: ...NLED13 3WXG AGSH LED LCD AUO 13 3 WXGA Glare B133XTF01 0 LF 200nit 8ms 500 1 Hinge up module LK 13305 006 Memory 60004668 ELPIDA CM4GbIII13 Memory Chip ELPIDA DDRIII 1333 4GB EDJ4208BASE DJ F LF HF 46nm KM 4GB09 001 60004668 ELPIDA CM4GbIII16 Memory Chip ELPIDA DDRIII 1600 4GB EDJ4208BBBG GN F LF HF 512 8 B die 38nm KM 4GB09 002 60002050 MICRON SG CM4GbIIIL Memory Chip MICRON DDRIII 1333 4GB MT41J...

Страница 189: ... 0 Atheros WB225 WLAN HB195 1x1 BGN BT4 0 ATH3012 NI 23600 101 10001023 LITE ON 3rd WiFi 2x2 AGN BT4 0 Lite On 3rd WiFi 2x2 AGN BT4 0 Broadcom 43228 20702 WiFi 43228 2x2 DB AGN BT4 0 20702 NC 23611 003 10001023 LITE ON 3rd WiFi 2x2 AGN BT4 0 Liteon 3rd WiFi 2x2 AGN BT4 0 Atheros WB222 NI 23600 103 10001018 HON HAI 3rd WiFi 2x2 AGN BT4 0 Foxconn 3rd WiFi 2x2 AGN BT4 0 Broadcom 43228 20702 WiFi 4322...

Страница 190: ...7 8 Test Compatible Components ...

Страница 191: ...CHAPTER 8 Online Support Information ...

Страница 192: ...8 2 Online Support Information 8 3 ...

Страница 193: ...rs can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s Intern...

Страница 194: ...8 4 ...

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