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Chapter 4

This chapter provides instructions on how to troubleshoot system hardware problems.

Hardware Diagnostic Procedure

IMPORTANT:

The diagnostic tests described in this chapter are only intended to test Acer products. Non-
Acerproducts, prototype cards, or modified options can give false errors and invalid
systemresponses.

Obtain the failing symptoms in as much detail as possible.

Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating
thesame operation.

Refer to “Power System check” on page 91 and “Beep Codes” on page 92 to determine which corrective
action to perform.

System Troubleshooting

Chapter 4

Содержание Aspire M3420

Страница 1: ...Acer Aspire M3420 Service Guide SG V1 00 PRINTED IN TAIWAN ...

Страница 2: ...ii Revision History Please refer to the table below for the updates made on this service guide Date Version Chapter Updates 05 04 2012 First Draft 05 04 2012 V1 00 ...

Страница 3: ...ublication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated ...

Страница 4: ...y Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporatio...

Страница 5: ...ditional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Страница 6: ...h cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SE...

Страница 7: ... 40 Removing the System Fan 42 Removing the Power Supply 44 Removing the Memory Modules 46 Removing the Daughter Board 47 Removing the Mainboard 50 Removing the Top Cover 53 Removing the Power Switch and LED Cable Assembly 56 Removing the Card Reader 57 Removing the Top USB and Audio I O Assembly 58 Assembly Requirements 61 Assembly Procedure 62 Romoving the Side Panel 63 Removing the Cage of Hard...

Страница 8: ...c Procedure 90 System Check Procedures 91 Power System Check 91 System External Inspection 91 System Internal Inspection 91 Beep Codes 92 Checkpoints 93 BIOS Recovery 96 Jumper and Connector Information 99 M B Placement 99 Jumper Setting 101 Setting Jumper 101 FRU Field Replaceable Unit List 110 Aspire M3420 Exploded Diagram 111 Aspire M3420 FRU List 113 ...

Страница 9: ...w mode Linpux Linux Console mode FreeDos Processor Socket Type AMD Socket FM2 Socket Quantity 1 Processor Type Support AMD Trinity APU which supports AMD Turbo Core 3 0 Technology Support 65W 100W 125W TDP 125W is reserved need to quote based on these two TDP CPUs solutions Support for Cool n Quiet via FID VID change Support for AMD PowerNow Chipset FCH AMD A75 PCB Max 244 mm x 244 mm compatible w...

Страница 10: ...d on AVLC Optical disk drive Support two SATA 5 25 standard ODD Support DVD ROM DVD SuperMulti BD combo BD rewrite Maximum ODD depth to 185mm with bezel Models are listed on AVLC Audio Chip HD audio codec ALC662 VD HD codec 5 1 Rear IO 3 jack Front IO 1 Microphone in 1 head phone jack Serial ATA controller Slot Type SATAIII connector SATA ports quantity 6 6Gb s 6 for A75 Storage Type support 3 5 S...

Страница 11: ...B HDD USB FDD and etc All USB ports must provide the over current protection Enable the USB EHCI Debug Ports Buzzer 1 on board buzzer Rear I O connectors 1 PS2 KB MS 1 HDMI port 1 VGA connector 4 USB 2 0 ports 1 RJ45 2 USB 3 0 ports 1 3 ports Audio jack Line in microphone in and line out On board connectors 1 FM2 CPU socket 1 24 pin ATX PWR connector 1 H2X2 Power Supply Connector 4 DDR3 DIMM Socke...

Страница 12: ...HD internal speaker header 1 onboard Buzzer 2 H1X2 GPIO header System BIOS Type Use SPI Flash System BIOS 4MB Kernel AMI Kernel with Acer skin copyright Power supply 300W 500W only for JP Support models are listed on AVLC ...

Страница 13: ...Chapter 1 5 Block Diagram ...

Страница 14: ... Removable HDD door button Press button to access the removable HDD 2 HDD activity indicator 10 Master optical drive eject button 3 Micro SD slot 11 Power button 4 XD XD Picture slot 12 MS MS PRO slot 5 CF I II CompactFlash Type I II slot 13 SD MMC Secure Digital MultiMedia Card slot 6 Master optical drive bay 14 Headphone Speaker out line out jack 7 Slave optical drive or Removable HDD bay 15 Mic...

Страница 15: ...nector 2 PS2 keyboard port 3 HDMI port 4 VGA port 5 USB 2 0 ports 6 USB 3 0 ports 7 Line out jack 8 Microphone in jack 9 Expansion slot Graphics card and Wireless Lan card 10 Line in 11 USB 2 0 ports 12 LAN connector 13 System FAN 14 PS2 mouse port ...

Страница 16: ...skin BIOS version P01 A0 BIOS ROM type SPI Flash BIOS ROM size 4MB Support protocol SMBIOS DMI 2 7 Device Boot Support 1st priority EFI Deivce 2nd priority SATA HDD 3rd priority CD ROM 4th priority Removable Deivce 5th priority LAN Support to LS 120 drive N A Support to BIOS boot block feature YES Hotkey Function Description Del Enter BIOS Setup Utility Press while the system is booting to enter B...

Страница 17: ...y modules in any combination as long as they match the above specifications Item Specification Audio controller AMD FCH HUDSON D3 Audio controller type ALC662 VD Audio channel 5 1 CHANNEL Audio function control Enable disable by BIOS Setup Mono or stereo Stereo Compatibility The ALC662 VD supports host audio from Intel chipsets and also from any other HDA compatible audio controller With EAX Direc...

Страница 18: ... USB 3 0 2 0 1 1 USB Class Support legacy keyboard for legacy mode USB Connectors Quantity Rear I O 4 USB2 0 ports 2 USB3 0 ports Onboard Header Three H2X5 USB2 0 headers 6ports One H2X10 USB3 0 headers 2ports Item Specification Temperature Operating 5 C 35 C Non operating 20 60 C Storage package Humidity Operating 15 to 80 RH Non operating 10 to 90 RH Vibration Operating unpacked 5 500 Hz 2 20g R...

Страница 19: ...d be less than Devices wake up from S5 should be less than 10 seconds Devices S1 S3 S4 S5 Power Button V V V V USB Keyboard Mouse V V N A N A PME Disabled Disabled Disabled Disabled RCT Disabled Disabled Disabled Disabled WOR Disabled Disabled Disabled Disabled ...

Страница 20: ...external switch Button modem ring in keyboard an mouse for APM mode Resume recovery time 7 10sec Suspend Mode Independent power management timer 2 120minutes time step 10minute or pushing extern switch button CPU goes into SMM CPU asserts STPCLK and goes into the Stop Grant State LED on panel turns amber colour Hard disk drive goes into SLEEP mode for ATA standard interface Disable H sync and V sy...

Страница 21: ...rompted Run Setup message to make changes to the CMOS setup NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance CMOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows c...

Страница 22: ...page of a multiple page menu Home Move the cursor to the first page of a multiple page menu End Move the cursor to the last page of a multiple page menu and keys Select a value for the currently selected field only if it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu NOTE Grayed out fields are not user configurable Ente...

Страница 23: ...te when the BIOS setup utility was built Processor Type of CPU installed on the system Core Frequency Core speed of the CPU installed on the system Count Physical CPU count Memory Size Total size of system memory installed on the system Product Name Product name of the system System Serial Number Serial number of the system Asset Tag Number Asset tag number of this system System Date Set the date ...

Страница 24: ...ccess the Miscellaneous submenu Advanced Chipset Configuration Press Enter to access the Advanced Chipset Configuration submenu Integrated Peripherals Press Enter to access the Integrated Peripherals submenu PC Health Status Press Enter to access the PC Health Status submenu ...

Страница 25: ...CI Port 0 1 2 3 4 5 Displays the status of auto detection of the AHCI device Bootup Num lock Selects power on state for Num Lock On Off USB Beep Message Enables or disables BIOS to display error beeps or messages during USB device enumeration Enabled Disabled ...

Страница 26: ...ed Disabled AMD Cool n Quiet This item allows you to enable disable your system utilize the AMD specific ACPI states to save power consumption Enabled Disabled AMD EVP This item allows you to enable or disable the AMD EVP Enabled Disabled AMD V This item allows you to enable or disable the AMD virtualization Enabled Disabled ...

Страница 27: ...rt for legacy USB devices Enabled Disabled USB Storage Emulation If Auto USB device equal or less than 2GB will be emulated as Floppy and remaining as harddrive Forced FDD option can be used to force a HDD formatted drive to boot as FDD Ex ZIP drive Auto Floppy Hard Disk Onboard Audio Controller Enables or disables the onboard audio controller Enabled Disabled Onboard LAN Controller Enables or dis...

Страница 28: ...20 Chapter 2 PC Health Status Parameter Description Option Smart Fan Enables or disables the smart system fan control function Enabled Disabled ...

Страница 29: ...nboard LAN This system can be turned off with a software commend If you enable this item the system can automatically resume if there is an incoming call on the onboard PCI LAN card You must use an ATX power supply in order to use this feature Use this item to dowake up action if inserting the onboard PCI card Enabled Disabled Wake Up by PS 2 KB Mouse Enables or disables to wake up the system from...

Страница 30: ...rd then press Enter 4 Retype the password to verify the first entry then press Enter again 5 Press F10 6 Select Yes to save the new password and close the Setup Utility Removing a supervisor password 1 Use the up down arrow keys to select Change Supervisor Password menu then press Enter 2 Enter the current password then press Enter 3 Press Enter twice without entering anything in the password fiel...

Страница 31: ...ess the Optical Disk Drive Priority submenu and specify the boot device priority sequence from available optical drives Removable Device Priority Press Enter to access the Removable Device Priority submenu and specify the boot device priority sequence from available removable drives Network Device Priority Press Enter to access the Network Device Priority submenu and specify the boot device priori...

Страница 32: ...nu and press Enter Save Changes Select this option and press Enter to save all the changes and return to the BIOS Setup Utility Discard Changes Use this item enables you to discard any changes that you have made Load Default Settings To set this feature select Load Default Settings from the Exit menu and press Enter Then select OK to allow the BIOS to automatically load optimal defaults to the BIO...

Страница 33: ...g tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat blade screwdriver Philips screwdriver Hex screwdriver Plastic flat blade screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components System Disasse...

Страница 34: ...cedure perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface ...

Страница 35: ...screws located on the rear edge of the side panel 2 Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis 3 Lift the side panel away from the server and put it aside for reinstallation later ...

Страница 36: ...28 Chapter 3 Removing the Front Bezel 1 Release the front bezel from the chassis interior 2 Pull the bezel away from the chassis ...

Страница 37: ...VER touch the heat sink with any metal or with your hands 1 Loosen the hook of heat sink as shown below Note CPU Fan has been highlighted with the yellow rectangle as above image shows Please detach the CPU Fan and follow local regulations for disposal 2 Disconnect tache of heat sink away from the retention frame ...

Страница 38: ...30 Chapter 3 3 Disconnect the other end tache of heat sink away from the retention frame 4 Lift the heat sink fan assembly away from the mainboard ...

Страница 39: ...e fan cable from the mainboard 6 Remove the heat sink fan assembly from the chassis then lay it down in an upright position with the thermal patch facing upward Do not let the thermal patch on the heat sink fan assembly touch the work surface 7 Use an alcohol pad to wipe off the thermal grease from both the heat sink and the processor ...

Страница 40: ...ocessor from the mainboard make sure to create a backup file of all important data WARNING The processor becomes very hot when the system is on Allow it to cool off first before handling 1 Release the load lever 2 Lift the load lever to the fully open upright position ...

Страница 41: ...Chapter 3 33 3 Pull out the processor from the socket IMPORTANT If you are going to install a new processor note the arrow on the corner to make sure the processor is properly oriented over the socket ...

Страница 42: ...34 Chapter 3 Removing the VGA Card 1 Remove the two screws that secures the card to the chassis 2 Open PCI Latch ...

Страница 43: ...ction indicated 1 gently pull up the expansion board 2 move it slightly to the left and remove 3 from the slot Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Страница 44: ...s Lan Card 1 Gently pull the card to remove it from the mainboard Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Страница 45: ...ng the Hard Disk Drive 1 Disconnect the data and power cables from the rear of the optical drive 2 Disconnect the other end of the data cable from the main board 3 Remove the screw that secures the HDD cage to the chassis ...

Страница 46: ...38 Chapter 3 4 Lift the HDD cage up and turn it over 5 Remove the HDD module a Remove the four screws secure the HDD module to the HDD cage ...

Страница 47: ...Chapter 3 39 b Slide the HDD out of the cage 6 Repeat steps a and b to remove the other hard disk drivce ...

Страница 48: ...ing the Optical Drive 1 Use a knife to cut off the PE belt then disconnector the cable 2 Disconnect data and power cable from the rear of the optical drive 3 Disconnect the other end of the data cable from the mainboard ...

Страница 49: ...Chapter 3 41 4 Remove the four screws from the optical drive 5 Pull the master ODD from the chassis 6 Pull the slave ODD from the chassis with the same way ...

Страница 50: ...42 Chapter 3 Removing the System Fan 1 Remove system FAN cable from Mainboard connector 2 Release four screws according to the following picture ...

Страница 51: ...apter 3 43 3 Take off the system fan from chassis Note System fan has been highlighted with the yellow rectangle as above image shows Please detach the system fan and follow local regulations for disposal ...

Страница 52: ... and 24 pin power supply cables from the mainboard a Squeeze on the retaining latch 1 attached to the cable end of the connector b Grasp the cable end of the connector and pull it straight up 2 2 Remove the four screws that secures the power supply to the chassis ...

Страница 53: ...Chapter 3 45 3 Disconnect USB3 0 power cable 4 Lift the power supply module out of the chassis ...

Страница 54: ... all important data 1 Press the holding clips on both sides of the DIMM slot outward to release the DIMM 1 2 Gently pull the DIMM upward to pull it away from the M B 2 Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Страница 55: ...Chapter 3 47 Removing the Daughter Board 1 Disconnect the daughter board cable from the mianboard connector 2 Remove the screw that secures the bracket to the chassis ...

Страница 56: ...48 Chapter 3 3 Take out the bracket from the chassis 4 Remove the two screws that secures the daughter board to the chassis ...

Страница 57: ... 5 Remove the daughter board from the bracket Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Страница 58: ...tch cable audio cable card reader cable from the mainboard connector 2 Remove the eight screws that secure the mainboard to the chassis Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Страница 59: ...Chapter 3 51 3 Lift the board from the chassis 4 Punching in IO Shield then you can remove it ...

Страница 60: ...52 Chapter 3 5 Remove the RTC battery Note RTC battery has been highlighted with the yellow circle as above image shows Please detach the RTC battery and follow local regulations for disposal ...

Страница 61: ...Chapter 3 53 Removing the Top Cover 1 Release these cables from the chassis 2 Gently release the top bezel retention tabs from the chassis interior ...

Страница 62: ...54 Chapter 3 3 When perform the step 2 then release the top bezel retention tabs from the chassis interior 4 Pull the top cover away from the chassis ...

Страница 63: ...Chapter 3 55 5 Pull the power switch and LED cable from chassis hole ...

Страница 64: ...Switch and LED Cable Assembly 1 Release the locking tabs 1 and gently power switch cable out of the bracket 2 2 Release the locking tabs 1 and gently LED cable out of the bracket 2 3 Release the two locking tabs and take out the cable ...

Страница 65: ...eader to the chassis Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal 2 Lift the card reader away from chassiss then pull the card reader cable from chassis hole ...

Страница 66: ...58 Chapter 3 Removing the Top USB and Audio I O Cable Assembly 1 Remoe two screws that secure the top USB and audio I O cable assembly to the chassis 2 Release these cables from the chassis ...

Страница 67: ...Chapter 3 59 3 Slide and lift the top USB and audio I O cable assembly away from chassiss 4 Pull the cable from chassis hole ...

Страница 68: ...O board to the bracket 6 Grasp the bracket then gently pull the USB and audio I O board out of the bracket Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Страница 69: ...or preventing electrostatic discharge Flat blade screwdriver Philips screwdriver Hex screwdriver Plastic flat blade screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the assembly process group the screws with the corresponding components to avoid mismatch when putting back the components ...

Страница 70: ...e perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface ...

Страница 71: ...screws located on the rear edge of the side panel 2 Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis 3 Lift the side panel away from the server and put it aside for reinstallation later ...

Страница 72: ...Removing the Cage of Hard Disk Drive 1 Removing the front bezel please refer to Removing the front bezel on page 28 2 Remove the screw that secures the HDD cage to the chassis 3 Lift the HDD cage up and turn it over ...

Страница 73: ...Chapter 3 65 Removing the Daughter Board 1 Remove the screw that secures the chassis to the daughter board 2 Take out the daughter board ...

Страница 74: ...66 Chapter 3 Removing the PCI Cover 1 Remove the PCI cover NOTE Based on actual requirment to remove the PCI cover ...

Страница 75: ...Chapter 3 67 Reinstalling the I O Shielding 1 Install I O shielding into chassis ...

Страница 76: ... mainboard into the chassis with the I O ports of the mainboard extruding from their port holes then lower the mainboard in place 2 Make sure the screw holes on the main board are aligned with those on the chassis Secure the mainboard with eight screws ...

Страница 77: ...Chapter 3 69 3 Connect the USB cable power switch cable audio cable card reader cable to the mainboard connector then close the cable retention clip ...

Страница 78: ...70 Chapter 3 Install the Daughter Board 1 Install the daughter board into chassis 2 Secure the bracket to the chassis using one screw 3 Connect the daughter board cable to the motherboard connector ...

Страница 79: ...Chapter 3 71 Reinstalling the Memory 1 Open the holding clips on both sides of the DIMM slot outward 2 Insert the memory module into the DIMM1 slot 1 and then press it down until it clicks into place 2 ...

Страница 80: ...le is available install it in the DIMM2 slot by repeating step 1 NOTE Install memory rule as table shown below DIMM1 DIMM3 DIMM2 DIMM4 A A A A B B A B A A A A B A A A A A A B A B B B B A Remark A and B show different size of memory size A B ...

Страница 81: ...Chapter 3 73 Reinstalling the Power Supply 1 Install the power supply to chassis 2 Secure the power supply to the chassis using four screws ...

Страница 82: ...74 Chapter 3 3 Connect the ATX 24Pin Power cable and ATX 4Pin Power cable to mainboard connector 4 Connect USB3 0 power cable ...

Страница 83: ...Chapter 3 75 Reinstalling the System FAN 1 Secure the system fan to the chassis using four screws 2 Connect system fan cable to mainboard connector ...

Страница 84: ...76 Chapter 3 Reinstalling the Optica Drive 1 Install the ODD into the bay 2 Secure the optical drive to the chassis using four screws ...

Страница 85: ...Chapter 3 77 3 Connect the power cables and data cable to the rear of the optical drive 4 Connect the other end of the data cable to the mainboard connector ...

Страница 86: ...ter 3 Reinstalling the Hard Disk Drive 1 Install the HDD a Slide the slave HDD into the drive bay b Secure the slave HDD to the drive bay using four screws c Slide the master hard disk drive into the drive bay ...

Страница 87: ...Chapter 3 79 d Secure the master HDD to the drive bay using four screws 2 Install HDD cage into chassis by the track 3 Secure the cage to the chassis using one screw ...

Страница 88: ...80 Chapter 3 4 Connect the data cable and power cable to the rear of the hard disk drive 5 Connect the other end of the data cable to the main board ...

Страница 89: ...ard over the PCIE1X 1 slot and move it slightly to the right 1 making sure the card guide is aligned with the slot guide on the chassis Insert the expansion card connector properly into PCIE1X 1 slot 2 NOTE You install before the card rear USB cable througt the wireless Lan card underside ...

Страница 90: ...ver the PCIE16X 1 slot and move it slightly to the right 1 making sure the card guide is aligned with the slot guide on the chassis Insert the expansion card properly connector into PCIE16X 1 slot 2 2 Close the PCI Latch and secure the two cards to chassis using two screws ...

Страница 91: ...er 3 83 Reinstalling the Processor IMPORTANT If you are going to install a new processor note the arrow on the corner to make sure the processor is properly oriented over the socket 1 Release the load lever ...

Страница 92: ...84 Chapter 3 2 Lift the load lever and load plate to the fully open then take out the CPU cover 3 Gently put the processor into the socket and close the load lever ...

Страница 93: ...Chapter 3 85 Reinstalling the Heat Sink Fan Assembly 1 Connect the cooler cable to the mainboard connector 2 Position the heat sink fan assembly on top of the processor ...

Страница 94: ...86 Chapter 3 3 Connect tache of heat sink to the retention frame 4 Secure the hook of heat sink as shown below ...

Страница 95: ...o bundle PSU power cables system FAN power cable and use other 1pc cable tying to bundle PSU power cables System FAN power cable on bracket 2 Insert the tabs on the front bezel into the notches 1 on the right side of the chassis and attach the front bezel 2 in the direction indicated ...

Страница 96: ...88 Chapter 3 3 Make sure the front bezel retention tabs are securedly fastened to the chassis interior ...

Страница 97: ...Chapter 3 89 Reinstalling the Side Panel 1 Push the side panel toward the front of the chassis until it is firmly closed 2 Secure the side panel to the rear edge of the chassis using two screws ...

Страница 98: ...Acerproducts prototype cards or modified options can give false errors and invalid systemresponses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating thesame operation 3 Refer to Power System check on page 91 and Beep Codes on page 92 to determine which corrective action to perform Sys...

Страница 99: ...stem Internal Inspection System Internal Inspection 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface 6 Remove the system covers For instructions on removing system covers refer to System Disassembly on pa...

Страница 100: ...rd has been activated Not all computers using AMIBIOS enable this feature In most cases a checkpoint card is the best tool for viewing AMIBIOS checkpoints Beep Symptom Cause and Description One short beep System is ready System is OK Continuous one long beep Memory not installed or memory error One long beep and two short beeps then repeat VGA not installed or VGA error Graphics card error not ins...

Страница 101: ... critical initialization Early chipset initialization is done D1 Early super I O initialization is done including RTC and keyboard controller Serial port is enabled at this point if needed for debugging NMI is disabled Perform keyboard controller BAT test Save power on CPUID value in scratch CMOS Go to flat mode with 4GB limit and GA20 enabled D2 Verify the boot block checksum System will hang her...

Страница 102: ...Checkpoints section of document for more information DC System is waking from ACPI S3 state E1 E8 EC EE OEM memory detection configuration error This range is reserved for chipset vendors system manufacturers The error associated with this value may be different from one platform to the next Checkpoint Description ...

Страница 103: ...floppy EA Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM EB Disable ATAPI hardware Jump back to checkpoint E9 EF Read error occurred on media Jump back to checkpoint EB F0 Search for pre defined recovery file name in root directory F1 Recovery file not found F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file F3 Start reading the recovery ...

Страница 104: ...size ROM file to AMIBOOT ROM and burn in BIOS ROM file to CDROM or copy BIOS ROM file to USB Thumb drive 2 Automatic mode When BIOS flash crashed using recovery CDROM USB Thumb drive to recover BIOS 3 Recovery Menu and Step a Before recovering BIOS please change Reset NVRAM item form Enabled to Disabled ...

Страница 105: ...97 Chapter 4 b Select Proceed with flash update and Press Enter ...

Страница 106: ...Chapter 4 98 c System will start to flash update progress d Once firmware update is completed press any key to reboot the system ...

Страница 107: ...Chapter 5 99 M B Placement Jumper and Connector Information Chapter 5 ...

Страница 108: ...er 12 F_USB2 Front panel USB cardreader headers 13 F_USB1 Front panel USB2 0 headers 14 F_USB3 Front panel USB2 0 headers 15 SATA0 5 Serial ATA connectors 16 PCIE X16 PCI Express x16 slot 17 PCIE_X1_1 3 PCI Express x1 slot 18 CMOS Clear CMOS jumper 19 SPDIF_OUT SPDIF out header 20 INT_SPK Internal speaker header 21 F_AUDIO Front panel audio header 22 AUDIO On board audio connector 23 LAN USB On bo...

Страница 109: ... options Jumpers with more Than one pin are numbered When setting the jumpers ensure that the jumper caps are Placed on the correct pins The illustrations show a 2 pin jumper Whenthe jumper cap is placed on both pins thejumper is SHORT If you remove the jumpercap or place the jumper cap on just one pin the jumper is OPEN This illustration shows a 3 pin jumper Pins1 and 2 are SHORT ...

Страница 110: ...ollowing illustration shows the location of the motherboard jumpers Pin 1 is labeled Jumper Settings Jumper Type Description Setting default CLR_CMOS 3 pin CLEAR CMOS 1 2 NORMAL 2 3 CLEAR Before clearing the CMOS make sure to turn the system off ...

Страница 111: ... Header Name Function Definition CPU Fan Header 1 GND 2 12V 3 SENSE 4 PWM CONTROL System Fan Header 1 GND 2 12V 3 SENSE 4 PWM CONTROL Front Panel Audio Header 1 MIC_L 2 GND 3 MIC_R 4 PWR 5 FRONT_R 6 MIC_JD 7 FRONT_SENCE 8 NC 9 FRONT_L 10 FRONT_JD ...

Страница 112: ...10 PWR BTN CONTROL 11 SATA LED 12 GND 13 VCC 14 VCC5 for HDD LED Front USB Header 1 NC 2 GND 3 GND 4 GND 5 USB0_XP 6 USB1_XP 7 USB0_XN 8 USB1_XN 9 USBVCC_0 10 USBVCC_0 Front USB Header 1 NC 2 GND 3 GND 4 GND 5 USB0_XP 6 USB1_XP 7 USB0_XN 8 USB1_XN 9 USBVCC_1 10 USBVCC_1 Header Name Function Definition ...

Страница 113: ...P 6 USB1_XP 7 USB0_XN 8 USB1_XN 9 USBVCC_2 10 USBVCC_2 Front USB3 0 Header 1 USB PWR 2 RXN1 3 RXP1 4 GND 5 TXN1 6 TXP1 7 GND 8 USB_N1 9 USB_P1 10 OC 11 USB_P2 12 USB_N2 13 GND 14 TXP2 15 TXN2 16 GND 17 RXP2 18 RXN2 19 USB PWR 20 NC Header Name Function Definition ...

Страница 114: ...I2 7 MDI2 8 MDI3 9 MDI3 10 GND 11 LAN_ACT_LED 12 LAN_ACT_LED 13 LINK_100_LEDJ 14 LINK_1000_LEDJ 15 USB PWR 16 USB_N1 17 USB_P1 18 GND 19 USB PWR 20 USB_N0 21 USB_P0 22 30 GND ADUIO JACK 1 GND 2 MIC_R 3 GND 4 MIC_JD 5 MIC_L 22 LINE_IN_R 23 GND 24 LINE_IN_JD 25 LINE_IN_L 32 LINE_OUT_R 33 GND 34 LINE_OUT_JD 35 LINE_OUT_L G1 4 GND NP1 NC ...

Страница 115: ..._P0 4 GND 5 RXN1 6 RXP1 7 GND 8 TXN1 9 TXP1 10 USB PWR 11 USB_N1 12 USB_P1 13 GND 14 RXN2 15 RXP2 16 GND 17 TXN2 18 TXP2 19 22 GND D SUB 1 RED 2 GREEN 3 BLUE 4 NC 5 6 7 8 GND 9 5V_VGA 10 GND 11 NC 12 DDC_DATA 13 HSYNC 14 VSYNC 15 DDC_CLK 16 GND 17 GND ...

Страница 116: ... GND 3 HDMI_N0 4 HDMI_P1 5 GND 6 HDMI_N1 7 HDMI_P2 8 GND 9 HDMI_N2 10 HDMI_CLK_P 11 GND 12 HDMI_CLK_N 13 NC 14 NC 15 CTRL_CLK 16 CTRL_DATA 17 GND 18 5V_PWR 19 DDSP_HPD 20 21 22 23 GND PS2 KB MS 1 MS_DATA 2 NC 3 GND 4 KBMS_PWR 5 MS_CLK 6 NC 7 8 GND 9 KB_DATA 10 NC 11 GND 12 KBMS_PWR 13 KB _CLK 14 NC 15 16 17 GND ...

Страница 117: ...icro ATX cases Refer to the table below forinformation Pin Signal Function Pin Signal Function 1 VCC 5V 2 GLED0 MSG LED 3 HDD_LED Hard disk LED 4 GLED1 MSG LED 5 GND Ground 6 PWRSW POWER SWITCh 7 HWRST_L Reset 8 GND Ground 9 F_PANEL_DET FRONT PANEL DETECT 10 KEY NO PIN 11 NC Reserved 12 VCC 5V 13 NC Reserved 14 F_PANEL_LED FRONT PANEL LED ...

Страница 118: ... on the printed Service Guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for service To scrap or to return the defective parts follow the local government ordinance or regulations on how to dispose ...

Страница 119: ...111 Chapter 6 Aspire M3420 Exploded Diagram NOTE This section will be updated when more information becomes available ...

Страница 120: ...Acer Logo 1 7 Chassis Support 1 27 Hinge ODD Door 1 8 MB Support 1 28 Main Bezel 1 9 Sub Chassis 1 29 Arm 2 10 Holder Bezel 1 30 ODD 2 11 Top Bezel 1 31 Front Chassis 1 12 Cover Deco 1 32 Link BKT Option 1 13 Power Button 1 33 PCI BKT Option 1 14 Spring 1 34 ODD Cage 1 15 Switch 1 35 Bottom Venting Option 1 16 HDD Lens 1 36 HDD Cage 1 17 LED 1 37 HDD 2 18 MCR 1 38 Side Door 1 19 Top USB 1 39 Fan 1...

Страница 121: ...USB 4 port U3x2 U2x2 for Aspire AM361U3 bezel DC 13111 016 Bezel Hon Hai Aspire Bezel AM360U3 USB 4 port U3x2 U2x2 bezel w o ext HDD carrier for HM090T chassis DC 11911 01G N A Hon Hai Aspire Bezel AM361U3 USB 4 port U3x2 U2x2 bezel w 1 ext HDD carrier for HM090U chassis DC 11911 01H CPU Quad Core 65W 32nm KC AA802 550 N A Quad Core 100W 32nm KC KA802 560 Quad Core 65W 32nm KC A1002 570 Quad Core ...

Страница 122: ...m 1000GB ST1000DM003 Grenada SATA III 64MB LF F W CC47 KH 01K01 022 HDD HGST 3 5 7200rpm 1000GB HDS721010DLE630 Mars SATA III 32MB LF F W 5R0 KH 01K07 006 HDD WD 3 5 5400rpm 2000GB WD20EARX 22PASB0 GP667 3D SATA III LF F W 51 0AB51 KH 02K08 007 HDD HGST 3 5 7200rpm 2000GB HDS723020BLA642 Mariner SATA III 64MB LF F W MNR580 KH 02K07 002 HDD SEAGATE 3 5 7200rpm 500GB ST3500413AS Pharaoh 6G SATA III ...

Страница 123: ...TA III 32MB LF F W 17 01H17 KH 01K08 014 HDD WD 3 5 5400rpm 1000GB WD10EADX 22TDHB0 GP500 SATA III 32MB LF F W 77 04D77 KH 01K08 013 HDD WD 3 5 5400rpm 1000GB WD10EARX 22N0YB0 GP667 4K SATA III 64MB LF F W 51 0AB51 KH 01K08 020 HDD WD 3 5 5400rpm 1500GB WD15EARX 22PASB0 GP667 3D SATA III 64MB LF F W 51 0AB51 KH 15K08 004 HDD WD 3 5 5400rpm 2000GB WD20EARS 22MVWB0 GP667 3D SATA II LF F W 51 0AB51 K...

Страница 124: ... Win7 KO 0120D 001 ODD PLDS BD COMBO HH DL 12X DH 12E3SH LF HF Black Bezel SATA HF Win7 KO 0120F 001 VGA 288 9E145 X03AC HD7470 2GB sDDR3 64bit DVI I HDMI ATX VG PCP74 701 N A GT620 2GB 64bits sDDR3 VGA DVI I HDMI ATX VG PCP62 001 WLAN WN7601R Ralink RT3090 802 11b g n 1x1 WLAN PCI E x1 card NI 10200 037 N A Power Supply PS 6301 08A3 PY 3000B 016 4 FSP300 60THA 1 A01003 PY 30008 032 FSP300 60EP 1 ...

Страница 125: ...ite on mouse RF2 4 SM 9063B black with new acer logo MS 11200 121 Lite on mouse RF2 4 SM 9063B black with new acer logo without battery MS 11200 122 Lite on mouse USB SM 9020B black with new acer logo MS 11200 123 Keyboard Keyboard LITE ON SK 9660B RF2 4 Black US with new acer logo KB RF40B 167 N A Keyboard LITE ON SK 9660B RF2 4 Black Traditional Chinese with new acer logo KB RF40B 168 Keyboard L...

Страница 126: ... RF40B 183 Keyboard LITE ON SK 9660B RF2 4 Black Swiss G with new acer logo KB RF40B 184 Keyboard LITE ON SK 9660B RF2 4 Black Belgium with new acer logo KB RF40B 185 Keyboard LITE ON SK 9660B RF2 4 Black Icelandic with new acer logo KB RF40B 186 Keyboard LITE ON SK 9660B RF2 4 Black Norwegian with new acer logo KB RF40B 187 Keyboard LITE ON SK 9660B RF2 4 Black Hebrew with new acer logo KB RF40B ...

Страница 127: ... SK 9660B RF2 4 Black Swiss FR with new acer logo KB RF40B 206 Keyboard LITE ON SK 9660B RF2 4 Black Korean with new acer logo KB RF40B 207 Keyboard LITE ON SK 9660B RF2 4 Black Spanish Latin with new acer logo KB RF40B 208 Keyboard LITE ON SK 9660B RF2 4 Black Spanish Latin without battery with new acer logo KB RF40B 209 Keyboard PRIMAX KBRF36211 RF2 4 Black US with new acer logo KB RF40P 144 Key...

Страница 128: ... RF40P 161 Keyboard PRIMAX KBRF36211 RF2 4 Black Belgium with new acer logo KB RF40P 162 Keyboard PRIMAX KBRF36211 RF2 4 Black Icelandic with new acer logo KB RF40P 163 Keyboard PRIMAX KBRF36211 RF2 4 Black Norwegian with new acer logo KB RF40P 164 Keyboard PRIMAX KBRF36211 RF2 4 Black Hebrew with new acer logo KB RF40P 165 Keyboard PRIMAX KBRF36211 RF2 4 Black Polish with new acer logo KB RF40P 1...

Страница 129: ... KBRF36211 RF2 4 Black Korean with new acer logo KB RF40P 184 Keyboard PRIMAX KBRF36211 RF2 4 Black Spanish Latin with new acer logo KB RF40P 185 Keyboard PRIMAX KBRF36211 RF2 4 Black Spanish Latin without battery with new acer logo KB RF40P 186 Keyboard PRIMAX KBRF36211 RF2 4 Black US with India Rupee Symbol with new acer logo KB RF40P 199 Keyboard LITE ON SK 9621B USB Black US with new acer logo...

Страница 130: ...KB USB0B 465 Keyboard LITE ON SK 9621B USB Black Belgium with new acer logo KB USB0B 466 Keyboard LITE ON SK 9621B USB Black Icelandic with new acer logo KB USB0B 467 Keyboard LITE ON SK 9621B USB Black Norwegian with new acer logo KB USB0B 468 Keyboard LITE ON SK 9621B USB Black Hebrew with new acer logo KB USB0B 469 Keyboard LITE ON SK 9621B USB Black Polish with new acer logo KB USB0B 470 Keybo...

Страница 131: ...eyboard LITE ON SK 9621B USB Black Korean with new acer logo KB USB0B 488 Keyboard LITE ON SK 9621B USB Black Spanish Latin with new acer logo KB USB0B 489 Keyboard PRIMAX KB36211 USB Black US with new acer logo KB USB0P 217 Keyboard PRIMAX KB36211 USB Black Traditional Chinese with new acer logo KB USB0P 218 Keyboard PRIMAX KB36211 USB Black Simplified Chinese with new acer logo KB USB0P 219 Keyb...

Страница 132: ...P 236 Keyboard PRIMAX KB36211 USB Black Norwegian with new acer logo KB USB0P 237 Keyboard PRIMAX KB36211 USB Black Hebrew with new acer logo KB USB0P 238 Keyboard PRIMAX KB36211 USB Black Polish with new acer logo KB USB0P 239 Keyboard PRIMAX KB36211 USB Black Slovenian with new acer logo KB USB0P 240 Keyboard PRIMAX KB36211 USB Black Slovak with new acer logo KB USB0P 241 Keyboard PRIMAX KB36211...

Страница 133: ...B Black US with India Rupee Symbol with new acer logo KB USB0P 306 Keyboard LITE ON SK 9611 PS 2 Black US with new acer logo KB PS20B 157 Keyboard LITE ON SK 9611 PS 2 Black Traditional Chinese with new acer logo KB PS20B 158 Keyboard LITE ON SK 9611 PS 2 Black Simplified Chinese with new acer logo KB PS20B 159 Keyboard LITE ON SK 9611 PS 2 Black US International with new acer logo KB PS20B 160 Ke...

Страница 134: ...177 Keyboard LITE ON SK 9611 PS 2 Black Hebrew with new acer logo KB PS20B 178 Keyboard LITE ON SK 9611 PS 2 Black Polish with new acer logo KB PS20B 179 Keyboard LITE ON SK 9611 PS 2 Black Slovenian with new acer logo KB PS20B 180 Keyboard LITE ON SK 9611 PS 2 Black Slovak with new acer logo KB PS20B 181 Keyboard LITE ON SK 9611 PS 2 Black Russian with new acer logo KB PS20B 182 Keyboard LITE ON ...

Страница 135: ...d PRIMAX KB36111 PS 2 Black Traditional Chinese with new acer logo KB PS20P 205 Keyboard PRIMAX KB36111 PS 2 Black Simplified Chinese with new acer logo KB PS20P 206 Keyboard PRIMAX KB36111 PS 2 Black US International with new acer logo KB PS20P 207 Keyboard PRIMAX KB36111 PS 2 Black Arabic English with new acer logo KB PS20P 208 Keyboard PRIMAX KB36111 PS 2 Black Thailand with new acer logo KB PS...

Страница 136: ... Keyboard PRIMAX KB36111 PS 2 Black Slovenian with new acer logo KB PS20P 227 Keyboard PRIMAX KB36111 PS 2 Black Slovak with new acer logo KB PS20P 228 Keyboard PRIMAX KB36111 PS 2 Black Russian with new acer logo KB PS20P 229 Keyboard PRIMAX KB36111 PS 2 Black Hungarian with new acer logo KB PS20P 230 Keyboard PRIMAX KB36111 PS 2 Black Greek with new acer logo KB PS20P 231 Keyboard PRIMAX KB36111...

Страница 137: ...Keyboard PRIMAX KB36111 PS 2 Black Czech Slovak with new acer logo KB PS20P 242 Keyboard PRIMAX KB36111 PS 2 Black Swiss FR with new acer logo KB PS20P 243 Keyboard PRIMAX KB36111 PS 2 Black Korean with new acer logo KB PS20P 244 Keyboard PRIMAX KB36111 PS 2 Black Spanish Latin with new acer logo KB PS20P 245 Keyboard PRIMAX KB36111 PS 2 Black US with India Rupee Symbol with new acer logo KB PS20P...

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