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should first cover the surface with a non-reflective
object, such as a book or a sheet of paper.
If you are using a cordless mouse, see the section below
for help with establishing good radio communication
between the mouse and the receiver.
Q: My floppy drive (FDD) is unable to read my dis-
kette?
A: First, eject the disk, and then reinsert it before trying to
read it again. If you are still unable to read the diskette,
check that it is a disk drive problem by inserting and
attempting to read other diskettes. You might have a
defective diskette, or your diskette might need
formatting.
If you believe that there is a problem with the drive,
take your computer in for servicing.
Q: My system freezes. How can I restore normal oper-
ation?
A: Sometimes Windows experiences problems that cause
the operating system to “hang”. Usually these problems
arise from conflicts with the application software you
are running. Press the Alt-Ctrl-Del keys simultaneously
for on-screen instructions. If Windows is unable to
resolve the problem, you should press Alt-Ctrl-Del again
to reboot. In extreme cases where the keyboard fails to
respond, you might need to press and hold the power
button to perform a “hard” reboot.
If an application continually causes problems, see its
online help file for advice. You might need to uninstall
and then reinstall the software using the program’s
Uninstall utility or, if it does not have one, by using the
Windows Add/Remove Programs facility. See the
Windows online help file for more information.
Q: Windows continually “hangs” or “crashes”. How
can I use my computer normally again?
A: If your operating system has become corrupted you
might need to return your computer to a previous
“clean” configuration. See the Windows online help for
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