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T
roublesho
oting–G
ener
al
Ref
er t
o
M
y A
spir
e Guide sof
tw
ar
e f
o
r c
o
mple
te
t
roublesho
o
t-
ing inf
o
rm
at
ion on your sys
te
m
.
H
er
e ar
e some a
n
swe
rs t
o
c
o
mmonl
y a
sk
ed q
u
es
tion
s:
T
h
e
S
ta
rt
b
u
tt
o
n
i
s n
o
t d
is
p
la
y
e
d
o
n
s
c
re
e
n
.
T
h
e t
ask
bar ha
s e
ith
er
b
ee
n
r
esi
zed t
o
o small or i
t i
s in a hid-
de
n lo
ca
tion.
To
r
et
rie
ve
t
h
e t
as
kb
ar
:
1 •
P
re
ss
t
h
e
St
ar
t
ke
y on t
h
e k
eyb
oar
d.
2 •
Pr
ess t
h
e
Es
c
ke
y t
o
c
lo
se t
h
e s
tar
t me
nu. (T
he t
ask
bar i
s
st
ill se
le
ct
ed.)
3 •
Pr
ess t
h
e
Alt + Space
b
ar
ke
ys t
o
ge
th
er
a
n
d se
le
ct
“
siz
e.
”
4 •
Use t
h
e
Ar
row
ke
ys t
o
r
esi
ze t
h
e t
ask
bar t
o
t
h
e desir
ed si
ze
and
p
re
ss
th
e
Enter
ke
y whe
n
done.
M
y
c
o
mput
er will not shut of
f c
o
mpl
e
te
ly
.
For mor
e inf
o
rm
at
ion a
n
d r
ec
o
mme
n
d
ation
s r
egar
ding t
h
e u
se
of Quic
ks
ta
rt
a
n
d T
radi
tional p
o
we
r on/of
f, r
efe
r t
o
M
y A
spir
e
Guide sof
tw
ar
e.
M
y
C
D-R
O
M
do
es not alwa
ys work
, andit do
es not ejec
t
all t
h
e time
.
1 •
T
h
e CD b
eing u
sed i
s mo
st
lik
ely
dir
ty
or scra
tc
hed. C
lea
n
th
e C
D
.
2 •
If c
lea
ning t
h
e CD do
esn
’t c
o
rre
ct t
h
e pr
oble
m, r
efe
r t
o
M
y
A
spir
e Guide a
n
d c
h
o
o
se D
iag
no
st
ic T
o
ol
s Me
nu, CD Che
ck
er.
M
y
ke
yb
oar
d
do
esn
’t work
.
1 •
Pr
ess t
h
e
Ca
ps Lock
ke
y seve
ral times t
o
se
e if t
h
e k
eyb
oar
d
LED ligh
t t
u
rn
s on and of
f.
2 •
If i
t do
es no
t, mak
e sur
e t
h
e k
eyb
oar
d
c
able i
s se
cu
re
ly
plug
ge
d in
to
t
h
e bac
k of your c
o
mpu
te
r.
3 •
If t
h
e pr
oble
m p
ersi
st
s, r
efe
r t
o
t
h
e A
ce
r S
er
vic
e C
en
te
r a
n
d
ch
o
o
se
D
iag
no
st
ic T
o
ol
s Me
nu, Har
d
w
ar
e D
iag
no
st
ic
s.
Need He
lp?
35
34
M
y
mo
de
m c
o
nne
c
ts
, but ther
e’
s no dial t
o
ne.
1 •
Che
ck t
o
se
e if t
h
e phone lines (in and ou
t) ar
e pr
op
er
ly
co
nne
ct
ed–some
times t
h
e line t
o
t
h
e phone and t
h
e line t
o
th
e w
all jac
ks ar
e r
eve
rs
ed. If ne
eded, r
efe
r t
o
t
h
e E
asy S
et
u
p
p
o
ster
tha
t c
am
e w
ith
y
o
u
r Ac
er
c
o
m
p
uter
.
2 •
En
sur
e t
h
at
all phones u
sing t
h
is line ha
ve b
ee
n
hung up
.
M
y
mo
de
m do
es not work
.
1 •
En
su
re
th
at
th
e l
in
e f
ro
m
th
e w
all
ja
ck
is
p
lu
g
ge
d
in
to
th
e
ja
ck
o
n
th
e b
ack
o
f th
e c
o
m
p
uter
la
b
ele
d
Line
or
Wa
ll
.
2 •
En
su
re
th
at
th
e l
in
e f
ro
m
th
e w
all
ja
ck
t
o
th
e c
o
m
p
uter
is
tigh
tly plug
ge
d in on eac
h
e
n
d.
3 •
If t
h
e mo
de
m s
till do
esn
’t work
, di
sc
onne
ct
an
y phones or
o
the
r eq
uipme
n
t t
h
at
ma
y b
e on t
h
e s
ame line.
4 •
If t
h
e mo
de
m s
till do
esn
’t work
, t
emp
oraril
y di
sa
ble an
y
sp
ec
ial se
rv
ic
es on t
h
e line
, suc
h
a
s c
all w
ait
ing
.
M
y
monit
o
r r
e
mains d
a
rk when syst
e
m
is tur
n
ed on
1 •
M
ak
e sur
e t
h
at
t
h
e moni
tor p
o
we
r indic
at
o
r i
s li
t.
2 •
Che
ck brigh
tnes
s and c
o
n
tra
st
se
tting
s.
3 •
If t
h
e pr
oble
m p
ersi
st
s, e
n
sur
e t
h
at
t
h
e moni
to
r i
s plug
ge
d
in a
n
d t
h
e c
able f
rom t
h
e moni
tor t
o
t
h
e c
o
mpu
te
r i
s se
cu
re
ly
at
ta
ch
ed
.
M
y
monit
o
r will not tur
n
on.
1 •
If t
h
e moni
to
r
Po
w
e
r
bu
tt
on ligh
t i
s no
t li
t, ve
rif
y t
h
at
t
h
e
moni
to
r i
s plug
ge
d in t
o
a p
o
we
r sour
ce
.
2 •
If t
h
e moni
to
r
Po
w
e
r
bu
tt
on ligh
t i
s li
t, bu
t i
s blinking in
st
ead
of s
tead
y, ve
rif
y t
h
at
t
h
e moni
tor vide
o c
able i
s f
u
lly c
o
nne
ct
ed
to
t
h
e c
o
mpu
te
r. If ne
eded, r
efe
r t
o
t
h
e E
asy S
et
up p
o
st
er.
3 •
If t
h
e c
o
mpu
te
r
Po
w
e
r
bu
tt
on ligh
t i
s blinking
, pr
es
s i
t onc
e.
4 •
If ne
ce
ss
ar
y, unplug t
h
e c
o
mpu
te
r a
n
d moni
to
r, t
h
en
in
sp
ec
t t
h
e moni
to
r c
able c
o
nne
ct
or f
o
r b
en
t or br
ok
en
pin
s.
M
y
mou
se mo
v
e
me
nt is er
ratic
.
C
lea
n your mou
se:
1 •
Tu
rn
t
h
e mou
se upside down.
2 •
Re
mo
ve t
h
e ring holding t
h
e ball in plac
e b
y t
u
rning i
t
co
u
n
te
rc
lo
ck
w
ise
.
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