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24 - Recovery

2. Select the

Restore

tab and click

Get Started

to

Choose an option

.

3. Select

Remove everything

to reset your PC back to its factory

default. This process will reinstall your operating system and
remove all of your personal files, apps, and settings.

4. Select

Just remove my files

if you are keeping your computer. This

will be quicker, but less secure. Files may still be recovered with a
file recovery program.

Select

Remove files and clean the drive

if you are not keeping

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Содержание A517-51

Страница 1: ...USER S MANUAL Aspire 5 ...

Страница 2: ...please visit the Acer BYOC website www acer com byoc start Model number _________________________________ Serial number _________________________________ Date of purchase ______________________________ Place of purchase ______________________________ Important This manual contains proprietary information that is protected by copyright laws The information contained in this manual is subject to cha...

Страница 3: ...ng power 38 Battery pack 40 Battery characteristics 40 Charging the battery 40 Optimizing battery life 41 Checking the battery level 42 Battery low warning 42 Traveling with your computer 43 Disconnecting from the desktop 43 Moving around 43 Preparing the computer 43 What to bring to meetings 44 Taking the computer home 44 Preparing the computer 44 What to take with you 45 Special considerations 4...

Страница 4: ...4 Table of contents Playing Blu Ray or DVD movies 74 ...

Страница 5: ...g for your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a network and using Bluetooth Information on using Acer s bundled software ...

Страница 6: ...hooting Once you have connected to the internet you can download updates for your computer from http go acer com id 17883 1 The link will open the Acer Service Support webpage 2 Scroll down to Drivers and Manuals and search for your model by pasting in or manually entering the serial number SNID or product model 3 From this page you can also download and install the Acer identification utility tha...

Страница 7: ... device Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0º C 32º F or above 50º C 122º F Do not subject the computer to magnetic fields Do not expose the computer to rain or moisture Do not spill water or any liquid on the computer Do not subject the computer to heavy shock or vibration Do not ex...

Страница 8: ...he total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord Also the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating Cleaning and servicing When cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do n...

Страница 9: ...let us show you around your new Acer computer Screen view Icon Item Description 1 Webcam Web camera for video communication A light next to the webcam indicates that the webcam is active 2 Screen with lay flat hinge Displays computer output 3 Microphones Internal stereo digital microphones for sound recording 1 3 2 ...

Страница 10: ...er See Using the keyboard on page 14 2 Touchpad Touch sensitive pointing device The touchpad and selection buttons form a single surface Press down firmly on the touchpad surface to perform a left click Press down firmly on the lower right corner to perform a right click 3 Power button Turns the computer on and off ...

Страница 11: ... network Pull the lip down to open the port fully 3 USB Type C port Connects to USB devices that adopt the USB Type C connector Supports USB 3 1 Type C Gen 1 with transfer speeds up to 5 Gb s 4 HDMI port Supports high definition digital video connections 5 USB port with power off charging Connect to USB devices 6 SD card reader Accepts one Secure Digital SD or SDHC card Only one card can operate a...

Страница 12: ... when in AC mode 4 Optical drive Internal optical drive accepts CDs or DVDs 5 Optical disk access indicator Lights up when the optical drive is active 6 Optical drive eject button Ejects the optical disk from the drive 7 Emergency eject hole Ejects the optical drive tray when the computer is turned off Carefully insert a straightened paper clip to eject the optical drive tray 8 DC in jack Connects...

Страница 13: ...ge You may upgrade your computer s main storage Acer recommends asking an approved service center to do this Memory compartment Houses the computer s memory You may upgrade your computer s mmemory Acer recommends asking an approved service center to do this 3 Speakers Deliver stereo audio output 4 Battery reset pinhole Simulates removing and reinstalling the battery Insert a paperclip into the hol...

Страница 14: ...on Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys...

Страница 15: ...wn Decreases the screen brightness Fn Volume up Increases the sound volume Fn Volume down Decreases the sound volume Fn Home Play Pause Play or pause a selected media file Fn Pg Up Stop Stop playing the selected media file Fn Pg Dn Previous Return to the previous media file Fn End Next Jump to the next media file Hotkey Icon Function Description Key Description Windows key Pressed alone it returns...

Страница 16: ...Slide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger to perform a click which will select or start an item Quickly repeat the tap to perform a double tap or double click Two finger press Lightly tap the touchpad with two fingers to perform a right click In the Start screen this will toggle the app comm...

Страница 17: ...r press Lightly tap the touchpad with three fingers to open Cortana if your computer supports Cortana or open the Action Center if your computer does not support Cortana Three finger swipe Swipe across the touchpad with three fingers Swipe up to open Task View Move the cursor over a window and tap the touchpad to select that window or swipe downwards to exit Task View Swipe down to minimize all op...

Страница 18: ...ings to suit your personal needs You can change the primary button for left or right handed use turn the touchpad off if you prefer to use a mouse or set a delay to prevent the cursor from moving if you accidentally tap the touchpad with your palm while working Scroll down to see more settings ...

Страница 19: ...kup Backup allows you to quickly and easily back up your operating system installed apps and data 1 From Start select All apps then Acer Select Acer Recovery Management in the list of Acer apps Note Acer Care Center is only available with a pre installed Windows operating system Important We recommend that you create a Factory Default Backup as soon as possible In certain situations a full recover...

Страница 20: ...k Get Started for Create Factory Default Backup to open the Recovery Drive window 3 Make sure Backup system files to the recovery drive is selected and click Next 4 Plug in the USB drive and wait for the PC to detect the USB drive then click Next ...

Страница 21: ...process until it completes 8 After creating the recovery backup you can choose to delete the recovery information on your computer If you delete this information you can only use the USB recovery backup to restore your computer if you lose or erase the USB drive you cannot restore your computer 9 Unplug the USB drive and label it clearly Important Write a unique descriptive label on the backup suc...

Страница 22: ...p tab and click Get started for Backup wireless and LAN drivers Choose a folder to save your drivers and select OK Restoring your computer Recovery Management allows you to quickly and easily restore your computer back to its default status You can choose to keep your files or remove them before reinstalling Windows Reset this PC and keep my files 1 From Start select All apps then Acer Select Acer...

Страница 23: ...gress on the screen The screen will turn off during the reset process 6 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 7 Follow the process until it completes 8 When your PC has completed the reset process Windows will have been reset back to its factory default settings without removing your personal files Reset this PC and r...

Страница 24: ...tory default This process will reinstall your operating system and remove all of your personal files apps and settings 4 Select Just remove my files if you are keeping your computer This will be quicker but less secure Files may still be recovered with a file recovery program Select Remove files and clean the drive if you are not keeping ...

Страница 25: ...reen will turn back on when it is installing Windows Your PC will restart several times during the reset process 8 Follow the process until it completes 9 When your PC has completed the reset process Windows will use factory default settings Warning Selecting Remove files and clean the drive will remove all of your personal files and accounts along with pre existing drivers that may affect your Wi...

Страница 26: ...computer s USB port if no internal Bluetooth adapter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only need to pair once After that simply turning on the Bluetooth adapter of both devices will connect them Bluetooth on your computer is disabled by defau...

Страница 27: ...ng the Notifications icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to settings to enter the Bluetooth settings Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN In the case of one of the devices not having any inputs as in a headset th...

Страница 28: ...ea network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection itself Your computer s wireless connection is turned on by default and Windows will detect and display a list of available networks during setup Select your network and enter the password if required Acer not...

Страница 29: ...ss network s name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 In the icon tray in the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 3 Select All settings 4 Select Network internet Note Please refer to your ISP or router documentation for detai...

Страница 30: ...30 Connecting to the Internet 5 Make sure Wi Fi is On and select Show available networks 6 You will see a list of available wireless networks Select the one you wish to use ...

Страница 31: ...Connecting to the Internet 31 7 Once you select a wireless network select Connect 8 If required enter the network s password ...

Страница 32: ...a port on your router refer to the image below Then you ll be ready to get online Connecting to a cellular network If your computer has a SIM slot you can connect to the internet using a cellular phone network To do this you must have a compatible SIM card and a data contract with your cellular provider Contact your cellular provider for more information on connecting to the internet using a cellu...

Страница 33: ...fferent modes to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the LED backlit screen by 26 to 45 to protect your eyes 3 High Reduction Reduces blue light emission from the LED backlit screen by 46 to 65 for maximum protection 4 Long Hour Mode Profession...

Страница 34: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery ...

Страница 35: ...authorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set you must enter this password to gain access to the BIOS utility See Setting passwords on page 37 User Password secures your computer against unauthorized use Combine the use of this password with password ...

Страница 36: ...ge appears Try again and press Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer If you enter the password incorrectly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three t...

Страница 37: ...ayed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the left of the screen Setting passwords To set a password on boot activate the BIOS utility then select Security from the categories listed on the left of the screen Find Set Supervisor Password and enter a password to enable this feature Once you have entered a...

Страница 38: ...tartup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce your computer s power requirements and environmental impact turn off Fast startup 1 Open the desktop 2 Click Power Options in the Notification area 3 Select Power sleep settings 4 Select Additional...

Страница 39: ...Power management 39 6 Select Change settings that are currently unavailable 7 Scroll down and disable Turn on fast startup 8 Select Save changes ...

Страница 40: ... adapter into the computer and connect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully charge the battery 2 Turn on the computer and complete setting up the operating system 3 Disconnect the AC adapter 4 Operate the computer using battery power 5 Reconn...

Страница 41: ...fective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging the charge recharge cycle and improving recharging efficiency You are advised to follow the suggestions set out below Use AC power whenever possible reserving battery for mobile use Remove accessories ...

Страница 42: ...portant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recommended Action The AC adapter and a power outlet are available 1 Plug the AC adapter into the computer and then connect to the main power supply 2 Save all necessary files 3 Resume work Turn off the co...

Страница 43: ...nal monitor and other external devices 7 Disconnect the Kensington Noble lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from your office desk to a meeting room Preparing the computer Before moving the computer close and latch the display cover to place it in Sleep mode You can now safely take the computer anywhere you go w...

Страница 44: ... putting the computer in Sleep mode Press the Sleep hotkey or close the display cover whenever you are not actively using the computer Taking the computer home When you are moving from your office to your home or vice versa Preparing the computer After disconnecting the computer from your desktop follow these steps to prepare the computer for the trip home Check that you have removed all media and...

Страница 45: ...s in temperature and humidity can cause condensation Allow the computer to return to room temperature and inspect the screen for condensation before turning on the computer If the temperature change is greater than 10 C 18 F allow the computer to come to room temperature slowly If possible leave the computer for 30 minutes in an environment with a temperature between outside and room temperature S...

Страница 46: ...dapter Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking the computer home follow these guidelines to protect your computer while traveling Always take the computer as carry on luggage If possible have the computer inspected by hand Airport security X ray machines are safe but do not put the computer through a metal d...

Страница 47: ...velers Warranty passport Special considerations Follow the same special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the AC adapter power cord specifications are compatible If not purchase a power cord that is compatible with the local AC voltage Do not use c...

Страница 48: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors ...

Страница 49: ...e devices to a single USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 0 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in the port while USB 3 0 ports have a blue tongue For best performance USB 3 0 devices should always be plugged into USB 3 0 ports Consult your device s documentation to see which standard it supports ...

Страница 50: ...pe C ports support up to USB 3 1 SuperSpeed USB 5 Gbps Other USB or Thunderbolt devices with a USB Type C connector are supported but transfer speed may be reduced and certain functions will be disabled such as Thunderbolt video support Important When removing a USB storage device you should right click on the USB icon in the Windows task bar and select Eject device to tell the operating system to...

Страница 51: ...s depends on the contents of the card and ask you if you wish to use a program to access the contents of the card SD SDHC and SDXC cards Different types of SD cards cover different capacities while using the same overall design SD cards contain up to 4 GB SDHC cards contain up to 32 GB and SDXC cards can contain up to 2048 GB 2 TB Your computer provides an SDHC or SDXC compatible card reader Impor...

Страница 52: ...esolution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to connect audio devices Use the headphone port to plug in stereo headphones or powered speakers connecting an audio device to the headphone port disables the built in speakers Use the microphone port...

Страница 53: ...y compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality ...

Страница 54: ...uestion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact information ...

Страница 55: ...er outlet If power is being supplied to the computer check the following Is a disc in the optical drive Remove it and press Ctrl Alt Del to restart the system Do you have a USB storage device USB drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The computer s power management system automatically blanks the screen t...

Страница 56: ...p of a pen or straightened out paperclip into the hole and push to eject the tray The keyboard does not respond Try attaching an external keyboard to a USB port on the computer If it works contact your dealer or an authorized service center as the internal keyboard cable may be loose The printer does not work Make sure that the printer is connected to a power outlet and that it is turned on Make s...

Страница 57: ...your ITW passport on hand especially when you travel to receive the benefits from our support centers Attach your proof of purchase to the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide Please visit www acer com Before you call Please have the following information available when you call Ac...

Страница 58: ...58 Frequently asked questions You are required to provide the following information Name Address Telephone number Machine and model type Serial number Date of purchase ...

Страница 59: ... computer How do I turn off my computer Press the Windows key or select the Windows Start button and select the power icon Shut down You can also turn off the computer by right clicking the Windows Start button Shut down or sign out Shut down Can I turn off notifications You can turn off notifications so that you can leave your computer running but not be disturbed by notifications Press the Windo...

Страница 60: ...se your Pictures folder will open by default Select Choose this folder to add the folder to the lock screen slideshow 4 Select a folder and select Remove to remove the folder from the lock screen slideshow 5 Change the other settings to suit your needs How do I move tiles Select a tile and drag it to the place on Start that you want it to appear Other tiles will be moved to accommodate the tile in...

Страница 61: ...n act as an alarm clock Type Alarms to search for the Alarms Clock app 1 Select an alarm from the list or select the in the lower right corner to create a new alarm 2 Enter the Alarm name 3 Set the time by choosing the hour and minute 4 Select AM or PM 5 Choose which days the alarm should go off 6 Select the sound notification 7 Select the snooze time 8 Select the Save icon in the bottom right han...

Страница 62: ...r How do I install apps You can download Windows Store apps from Store You will need to have a Microsoft ID to purchase and download apps from Store I can t find apps like Notepad and Paint Where are they Move your cursor to the lower left hand corner of the screen and select Search Type the name of the app you would like to open Alternatively open All apps and scroll to Windows Accessories to see...

Страница 63: ...rosoft account and want to get one press the Windows key or select the Windows Start button Settings Accounts Sign in with a Microsoft account and follow the onscreen instructions How do I check for Windows updates Press the Windows key or select the Windows Start button Settings Update recovery Windows Update Select Advanced options to configure the settings Where can I get more information For m...

Страница 64: ...ror messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized service center Disk boot failure I...

Страница 65: ...ed service center for assistance Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error messages Corrective action ...

Страница 66: ...et Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports The ISP you select will provide instructions on how to connect to the internet you may need additional software or a special box that connects ...

Страница 67: ...es fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the internet Cellular A cellular connection allows you to use cellular networks such as those used by a mobile phone to connect to the internet while away from home The socket for a SIM card may be...

Страница 68: ...k Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an internet connection with other computers in your home Installation speed and simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceili...

Страница 69: ...alled an internet browser Microsoft Edge provides an easy and secure web browsing experience As soon as you have your internet access installed and you are connected from the Start Menu click the Microsoft Edge tile or the icon located in the taskbar and take your internet experience to a new level Acer website To get you started why not visit our website www acer com Acer is dedicated to provide ...

Страница 70: ...ately after a software manufacturer announces an update hackers are ready with malware that can breach holes in the software that would have been patched if the update was installed How to stay safe Perform any and all software updates as soon as they are available Keep a lookout for fake or phishing emails Beware of emails that appear to be from a friend or business colleague that you know but se...

Страница 71: ...ecific decryption key Once the ransomware installs itself it will display a warning message that the computer is now locked The user is given a specific amount of money to pay as a fine and a timeframe in which to pay Even if paid the criminal might choose to not unencrypt the files anyway What to do if you re infected Avoid getting infected in the first place by staying protected with internet se...

Страница 72: ...Security and think you may have a virus contact Norton s on call technicians to help eliminate the virus Take special precautions when using public Wi Fi Public Wi Fi is available just about everywhere from the local coffee shop to the hotels and airports you visit while traveling While public Wi Fi has made our lives a little easier it also poses security risks to the personal information availab...

Страница 73: ... software on your devices to help protect yourself from the latest threats Protect your computer with Windows security tools Windows provides a variety of protection applications Windows Updates If you have an active internet connection Windows can check for important updates for your computer and install them automatically These updates include security patches and program updates that can improv...

Страница 74: ...er the region code DVDs are available for 6 regions Region code Country or region 1 USA Canada 2 Europe Middle East South Africa Japan 3 Southeast Asia Taiwan South Korea 4 Latin America Australia New Zealand 5 Former USSR parts of Africa India 6 People s Republic of China Note To change the region code insert a DVD movie of a different region into the DVD drive Once your DVD drive is set to a reg...

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