SKYE WiFi 3
TM
Set Up & Installation Manual
ACCU-SCOPE, Inc.
73 Mall Drive, Commack, NY 11725 • 631-864-1000 • www.accu-scope.com
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Troubleshooting
USB mode: Image Acquisition Problems
Images are not acquired
1) Confirm that the microscope is turned on, and the light and image are visible in the eyepiece;
2) Confirm that the USB port of the computer is working properly;
3) Confirm the computer recognizes the camera. Go to the Device Manager
and look for “USB
Camera” or similar under Cameras. If the camera is not listed, unplug the camera USB cable
from the computer and then plug it back in. If the camera still is not recognized, please
contact our customer service group;
4) If the computer recognizes the camera but does not give an image, please reinstall the SKYE
View 3 software. The software can be found on the USB stick that came with your camera, or
it can be downloaded from our website at
https://accu-scope.com/support/software-updates
Be sure to download the version of software that matches the version of your camera (i.e.,
SKYE View 3 for SKYE WiFi 3 cameras). Be sure to turn off anti-virus software during the
installation process as it may intercept some essential files.
5) If the issue is not eliminated after restarting the camera, please contact our customer service
group.
WiFi mode: Image Acquisition Problems
Cannot connect to WiFi
1) Confirm that the mobile device recognizes the camera's WiFi as an available WiFi network.
Try changing mobile devices. If the camera's WiFi cannot be seen even after changing
devices, please contact our customer service group;
2) Confirm the SKYE View 3 app on your mobile device can scan the QR code on the camera
body and connect to the camera's WiFi. If the app prompts "WiFi cannot be connected", you
may need to allow the SKYE View 3 app to access and modify the system settings on your
phone.
Image acquisition failure or large delay in image refresh rate
1) Confirm that USB mode generates an image from the camera;
2) Confirm the SKYE View 3 app on your mobile device can scan the QR code on the camera
body and connect to the camera's WiFi. If the app prompts "WiFi cannot be connected", you
may need to allow the SKYE View 3 app to access and modify the system settings on your
phone;
3) Confirm that data traffic is turned off on your phone, or turn off "Use data traffic to improve
network" in your phone settings;
4) If the issue is not eliminated by these steps, please contact our customer service group.
