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Troubleshooting

A-2

Management Problems

Cannot connect using the 

Web browser

•

Be sure you have configured the CheetahAccess Internet 
Gateway with a valid IP address, subnet mask and default 
gateway.

•

Check that you have a valid network connection to the 
CheetahAccess Internet Gateway and that the port you are using 
has not been disabled.

•

Check the network cabling between the management station and 
the CheetahAccess Internet Gateway.

Forgot or lost the password

•

Press the Reset button on the front panel (holding it down for at 
least five seconds) to restore the factory defaults.

Printer Server

The printer cannot print or 

prints garbage

•

Make sure the parallel cable between the CheetahAccess Internet 
Gateway and printer is connected and is in good condition.

Symptom

Action

Содержание CheetahAccess AC-IG1004

Страница 1: ...CheetahAccessTM Internet Gateway AC IG1004 AC IG1008 User Guide...

Страница 2: ......

Страница 3: ...User Guide CheetahAccessTM Internet Gateway with 4 8 10BASE T 100BASE TX RJ 45 LAN Ports and 1 10BASE T 100BASE TX RJ 45 WAN Port...

Страница 4: ...556 Fax 65 238 6466 Internet www acctontech com USA Headquarters 6 Hughes Irvine CA 92618 Phone Numbers Sales 800 926 9288 Support 888 398 4101 or 949 707 4847 RMA 800 762 4968 Fax 949 707 2460 Copyri...

Страница 5: ...corporates these newer technologies At that point the obsolete product is discontinued and is no longer an Active Accton product A list of discontinued products is attached with the most recent versio...

Страница 6: ...USE OR BY ACCIDENT FIRE LIGHTNING OR OTHER HAZARD LIMITATION OF LIABILITY IN NO EVENT WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE SHALL ACCTON BE LIABLE FOR INCIDENTAL CONSEQUENTIAL INDIRE...

Страница 7: ...ter 3 Configuring Client PCs 3 1 TCP IP Configuration 3 1 Printer Client Installation 3 1 Chapter 4 Configuring the CheetahAccess Internet Gateway 4 1 Navigating the Web Browser Interface 4 1 Setting...

Страница 8: ...Step 2 Disable HTTP Proxy 5 18 Step 3 Obtain IP Settings From Your CheetahAccess Internet Gateway 5 19 Configuring Your Macintosh Computer 5 21 Step 1 Configure TCP IP Settings 5 21 Step 2 Disable HT...

Страница 9: ...t to 9 Pin COM Port on PC B 5 Serial Port to 25 Pin DCE Port on Modem B 5 Serial Port to 25 Pin DTE Port on PC B 5 Printer Port Pin Assignments B 6 DB 25 Printer Port Pin Assignments B 6 Appendix C Sp...

Страница 10: ...Contents iv...

Страница 11: ...gn also supports fail over Internet access through the secondary WAN port i e the serial port can be used for primary or backup Internet access This new CheetahAccess Internet Gateway technology provi...

Страница 12: ...s you can set up the CheetahAccess Internet Gateway to act as a virtual host for network address translation Remote users access various services at your site using a constant IP address Then dependin...

Страница 13: ...e connection to their corporate network If your service provider supports VPNs then any of these protocols can be used to create an authenticated and encrypted tunnel for passing secure data over the...

Страница 14: ...Introduction 1 4...

Страница 15: ...e fill out and return the Registration Card to Accton or register on Accton s Web site at www accton com The CheetahAccess Internet Gateway is covered by a limited lifetime warranty Description of Har...

Страница 16: ...e card or to a networking device such as an Ethernet hub or switch Port 8 on the Accton CheetahAccess Internet Gateway offers an MDI X or MDI option by way of separate RJ 45 sockets One RJ 45 port for...

Страница 17: ...ernet Gateway can be positioned at any convenient location in your office or home There are no special wiring or cooling requirements You should however comply with the following guidelines Keep the C...

Страница 18: ...4 Power on Connect the power adapter to the CheetahAccess Internet Gateway Figure 2 2 Connecting the CheetahAccess Internet Gateway Attach to Your Network Using Ethernet Cabling The 4 8 LAN ports on...

Страница 19: ...t hub or switch and then connect your PC or other network equipment to the hub or switch When inserting an RJ 45 plug be sure the tab on the plug clicks into position to ensure that it is properly sea...

Страница 20: ...00 ohm Category 3 4 or 5 shielded or unshielded twisted pair cable with RJ 45 connectors at both ends for all connections Connect a Printer If you connect a printer to the CheetahAccess Internet Gatew...

Страница 21: ...hing The WAN port is transmitting or receiving traffic Link Act Green On The indicated LAN port has established a valid network connection Flashing The indicated LAN port is transmitting or receiving...

Страница 22: ...Installation 2 8...

Страница 23: ...PC on page 5 1 All PCs connected to the CheetahAccess Internet Gateway must be set to the same IP subnet as the CheetahAccess Internet Gateway The default subnet address of the CheetahAccess Internet...

Страница 24: ...Configuring Client PCs 3 2...

Страница 25: ...matically switches to Port 88 for management access Then login the CheetahAccess Internet Gateway system with no password by default there is no password The home page displays the Main Menu on the le...

Страница 26: ...ge Main Menu Using the Web management interface you can define system parameters manage and control the CheetahAccess Internet Gateway and its ports or monitor network conditions The following table b...

Страница 27: ...firmware versions the physical MAC address for each media interface as well as the hardware version and serial number Security Log Displays any illegal attempts to access your network DHCP Client Log...

Страница 28: ...ease assign a password to the CheetahAccess Internet Gateway as soon as possible and store it in a safe place Passwords can contain from 3 12 alphanumeric characters and are not case sensitive Note If...

Страница 29: ...e time and then specify the address range Also remember to configure all of your client PCs for dynamic address allocation Valid IP addresses consist of four numbers separated by periods The first thr...

Страница 30: ...pecify one of the first three options to configure a WAN connection through the RJ 45 port i e a connection to an xDSL modem or Cable modem Specify the Dial up on Demand option to configure a WAN conn...

Страница 31: ...quired to by your ISP You can use the Clone MAC Address button to copy the MAC address of the Ethernet Card installed by your ISP in your PC and replace the WAN MAC address with this MAC address Stati...

Страница 32: ...r the PPPoE user name and password assigned by your ISP The Service Name is normally optional but may be required by some providers Enter the maximum idle time for the Barricade Plus in seconds Also y...

Страница 33: ...is item If not checked then this connection will only be used for backup access if the primary WAN link fails Dial Up Service Phone Number Enter the phone number your service provider has given to you...

Страница 34: ...ISP has assigned a fixed IP address for you to use select Yes for this item and enter the IP address and subnet mask Note If your ISP has given you a secondary phone number or if you have a secondary...

Страница 35: ...these functions using the Setup Wizard by clicking Enter at the bottom of the Advanced Settings screen or by selecting specific items from the menu on the left of the screen Firewall Protection The C...

Страница 36: ...et Gateway redirects the external service request to the appropriate server located at another internal IP address The WAN interface must have a fixed IP address to utilize this function For example i...

Страница 37: ...e connections use the following screen to specify the additional public ports to be opened for each application Specify the port normally associated with an application in the Trigger Port field selec...

Страница 38: ...ress range 192 168 2 56 100 are permanently restricted from using FTP Port 21 while clients in the address range 192 168 2 51 55 are blocked from browsing the Internet from Monday through Friday Misce...

Страница 39: ...address of 0 0 0 0 any host can manage the CheetahAccess Internet Gateway Virtual DMZ Host If you have a client PC that cannot run an Internet application properly from behind the firewall or after c...

Страница 40: ...us Release Click on this button to confirm Internet settings Renew Click on this button to refresh Internet settings GATEWAY Displays system IP settings as well as DHCP NAT Firewall and Printer status...

Страница 41: ...ware The Backup Settings button allows you to save your CheetahAccess Internet Gateway s configuration to a file named config bin on your PC You can then click on the Restore Settings button to restor...

Страница 42: ...Configuring the CheetahAccess Internet Gateway 4 18...

Страница 43: ...button and choose Settings then click Control Panel 2 Double click the Network icon and select the Configuration tab in the Network window 3 Click the Add button to add the network component to your...

Страница 44: ...n assigned to your network card in the Configuration tab of the Network window 3 Click the Properties button to set the TCP IP protocol for the CheetahAccess Internet Gateway 4 You can dynamically ass...

Страница 45: ...s you need to configure your computer to connect to your CheetahAccess Internet Gateway You need to determine how your ISP issues your IP address Many ISPs issue these numbers automatically using a ne...

Страница 46: ...n tab double click the TCP IP entry that is listed with your network card 4 Select the IP Address tab If Obtain an IP address automatically is already selected your computer is already configured for...

Страница 47: ...ttings check to make sure you have recorded them correctly Click the IP Address tab and then click Obtain an IP address automatically Click OK 9 Windows may need your Windows 95 98 ME CD to copy some...

Страница 48: ...s Internet Gateway The following steps are for Internet Explorer and for Netscape Determine which browser you use and follow the appropriate steps Internet Explorer 1 Open Internet Explorer and click...

Страница 49: ...ch Windows 95 98 Me computer connected to your CheetahAccess Internet Gateway Step 3 Obtain IP Settings from Your CheetahAccess Internet Gateway Now that you have configured your computer to connect t...

Страница 50: ...drop down menu select your network card Click Release and then Renew Verify that your IP address is now 192 168 2 xxx your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These v...

Страница 51: ...any ISPs issue these numbers automatically using a networking technology known as Dynamic Host Control Protocol or DHCP Other ISPs will specify your IP address and associated numbers which you must en...

Страница 52: ...Configuring Client TCP IP 5 10 3 Double click the icon that corresponds to the connection to your CheetahAccess Internet Gateway 4 Click Properties 5 Double click Internet Protocol TCP IP...

Страница 53: ...OK Click OK or Close to close each window Step 2 Disable HTTP Proxy You will need to verify that the HTTP Proxy feature of your Web browser is disabled This is so that your Web browser will be able to...

Страница 54: ...ns window click the Connections tab Next click the LAN Settings button 3 Clear all the checkboxes 4 Click OK and then click OK again to close the Internet Options window Netscape 1 Open Netscape and c...

Страница 55: ...teway Now that you have configured your computer to connect to your CheetahAccess Internet Gateway it needs to obtain new network settings By releasing any old IP settings and renewing them with setti...

Страница 56: ...ype IPCONFIG RENEW and press the ENTER key Verify that your IP address is now 192 168 2 xxx 2 255 your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These values confirm that yo...

Страница 57: ...our IP address Many ISPs issue these numbers automatically using a networking technology known as Dynamic Host Control Protocol or DHCP Other ISPs will specify your IP address and associated numbers w...

Страница 58: ...tocol 5 Select the IP Address tab 6 In the Adapter drop down list be sure your Ethernet adapter is selected If Obtain an IP address automatically is already selected your computer is already configure...

Страница 59: ...es below 9 After writing down your IP settings click the IP address tab Select Obtain IP address automatically and click OK Click OK again to close the Network window 10 Windows may copy some files an...

Страница 60: ...s Internet Gateway The following steps are for Internet Explorer and for Netscape Determine which browser you use and follow the appropriate steps Internet Explorer 1 Open Internet Explorer and click...

Страница 61: ...ain IP Settings From Your CheetahAccess Internet Gateway Now that you have configured your computer to connect to your CheetahAccess Internet Gateway it needs to obtain new network settings By releasi...

Страница 62: ...3 Type IPCONFIG RENEW and press the ENTER key Verify that your IP address is now 192 168 2 xxx your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These values confirm that your...

Страница 63: ...you need to configure your computer to connect to your CheetahAccess Internet Gateway You need to determine how your ISP issues your IP address Many ISPs issue these numbers automatically using a net...

Страница 64: ...sing DHCP Server in the Configure field and close the window 5 Another box will appear asking whether you want to save your TCP IP settings Click Save Step 2 Disable HTTP Proxy You will need to verify...

Страница 65: ...xplorer and click the stop button Click Edit and select Preferences 2 In the Internet Explorer Preferences window under Network select Proxies 3 Uncheck all checkboxes and click OK Netscape 1 Open Net...

Страница 66: ...Internet and click OK Step 3 Obtain IP Settings From Your CheetahAccess Internet Gateway Now that you have configured your computer to connect to your CheetahAccess Internet Gateway it needs to obtain...

Страница 67: ...TCP IP 2 In the TCP IP window your new settings will be shown Verify that your IP address is now 192 168 2 xxx your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These values c...

Страница 68: ...Obtain an IP address automatically in the IP Address tab Do not input any values under the Gateway tab and choose Disable DNS in the DNS Configuration tab These settings will be automatically configur...

Страница 69: ...s Internet Gateway default 192 168 2 1 in the New gateway field and click Add 3 In the DNS Configuration tab add the IP address for the CheetahAccess Internet Gateway and click Add This automatically...

Страница 70: ...e CheetahAccess Internet Gateway has been successfully established Otherwise if you get the following messages Pinging 192 168 2 1 with 32 bytes of data Request timed out there may be something wrong...

Страница 71: ...6 5 Install the Printer Port Monitor Skip this section if you are using Unix For Windows 95 98 ME NT 2000 clients you need to install the port monitor program as described in this section 1 Insert th...

Страница 72: ...ll Shield will guide you through the installation process Click Next to continue installation 4 Select the destination folder and click on the Next button The setup program will then begin to install...

Страница 73: ...6 3 5 Select the Program Folder that will contain the program icon for uninstalling the port monitor and then click Next 6 Enter the printer port name that will be used to identify the port monitor i...

Страница 74: ...n the setup program finishes installing the port monitor select the item to restart your computer and then click OK 8 After rebooting your computer add the Internet Gateway print server to your system...

Страница 75: ...ME NT 2000 first install the port monitor as described in the previous section before adding the Internet Gateway s print server to your operating system Configure the Network Printer in Windows 95 9...

Страница 76: ...inter type attached to the CheetahAccess Internet Gateway and press Next for each window and Finish when complete 5 The printer type you specified will now be added to your Printers menu 6 Open the Pr...

Страница 77: ...Configuring Printer Services 6 7 7 Select Properties option and click Configure Port...

Страница 78: ...ring Printer Services 6 8 8 Enter the IP address of the CheetahAccess Internet Gateway and click OK in the dialog box 9 Continue following the prompts to finish configuring the Internet Gateway print...

Страница 79: ...ces 6 9 Configure the Network Printer in Windows NT 1 On a Windows NT platform open the Printers window in the My Computer menu and double click the Add Printer icon 2 Follow the prompts to add a loca...

Страница 80: ...d Finish when complete 4 The printer type you specified will now be added to your Printers menu 5 Open the Printers window in the My Computer menu select the Internet Gateway printer icon and click th...

Страница 81: ...click Next in the Add Printer Wizard dialog box 8 Continue following the prompts to finish configuring the Internet Gateway print server Configure the Network Printer in Unix Systems Follow the tradit...

Страница 82: ...Configuring Printer Services 6 12...

Страница 83: ...cess Internet Gateway and attached device are powered on Be sure the cable is plugged into both the CheetahAccess Internet Gateway and the corresponding device Verify that the proper cable type is use...

Страница 84: ...that the port you are using has not been disabled Check the network cabling between the management station and the CheetahAccess Internet Gateway Forgot or lost the password Press the Reset button on...

Страница 85: ...tached to both ends of the cable All RJ 45 ports on the AC IG1004 except for the WAN port support automatic MDI MDI X configuration This means that you can use straight through cable to attach the LAN...

Страница 86: ...ing the wires to the pins Figure B 1 RJ 45 Connector Pin Numbers Straight through Cable Crossover Cable Straight Through RJ 45 Pin Assignments End 1 End 2 1 TD 1 TD 2 TD 2 TD 3 RD 3 RD 6 RD 6 RD Pins...

Страница 87: ...on whether the LAN port is operating in MDI or MDI X mode However the WAN port is configured only for MDI X mode Pin MDI Signal Name MDI X Signal Name 1 Transmit Data TD Receive Data RD 2 Transmit Dat...

Страница 88: ...al Port Pin Numbers DB 9 Port Pin Assignments EIA Circuit CCITT Signal Description Gateway s DB9 DTE Pin PC DB9 DTE Pin Modem DB25 DCE Pin Signal Direction DTE DCE CF 109 DCD Data Carrier Detected 1 1...

Страница 89: ...3 TXD RXD 2 4 DTR DSR 6 5 SGND SGND 5 6 DSR DTR 4 7 RTS CTS 8 8 CTS RTS 7 9 RI RI 9 Gateway s 9 Pin Serial Port CCITT Signal Modem s 25 Pin DCE Port 1 DCD 8 2 RXD 3 3 TXD 2 4 DTR 20 5 SGND 7 6 DSR 6 7...

Страница 90: ...to the printer port are provided in the following table Figure B 3 DB 25 Printer Port Pin Numbers DB 25 Printer Port Pin Assignments Pin Signal Name Direction 1 Strobe To printer 2 Data 0 To printer 3...

Страница 91: ...int server Internet Standards ARP RFC 826 IP RFC 791 ICMP RFC 792 UDP RFC 768 TCP RFC 793 Telnet RFC 854 859 MD5 RFC 1321 BOOTP Extension RFC 1497 PPP LCP Extension RFC 1570 PPPoE RFC 2516 NAT RFC 163...

Страница 92: ...mption 5 Watts max 100 240 VAC AC IG1008 LAN Interface 8 RJ 45 ports Ports 1 7 Twisted pair fixed crossover Port 8 Twisted pair alternate MDI MDI X choice between fixed crossover or straight through d...

Страница 93: ...D 1 Appendix D Ordering Information CheetahAccess Internet Gateway Products AC IG1004 4 port Residential Gateway WAN LAN Print Server AC IG1008 8 port Residential Gateway WAN LAN Print Server...

Страница 94: ...Ordering Information D 2...

Страница 95: ......

Страница 96: ...AC IG0004 AC IG0008 E022002 R01 P N 650 10551...

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