1. The
(4) LED indicator
is glowing red
- Battery power is low, and the device needs to be charged.
2. The
(4) LED indicator
isn’t glowing when charging
- Please make sure the
(b) USB charging cable
is connected properly with the
headset.
- If you haven’t used the headset in a long time, the battery may be too low for
the
(4) LED indicator
to light up. You’ll need to charge the headset for 30
minutes, then you’ll see the
(4) LED indicator
glow red.
3. The headset isn’t pairing with my mobile phone
- Is Bluetooth enabled on your mobile phone? Did you successfully switch the
AudioActive
to pairing mode?
*You’ll know the
AudioActive
is in Pairing Mode when the (4) LED indicator
flashes blue and red.
- Try to pair the devices again. Please switch off headset and follow the instruc-
tions above (Please refer to “How to enter pairing mode” and “Pairing the head
set with Bluetooth mobile phone”). Make sure you push straight down on the
button.
4. The music is playing out of the speaker on my phone instead of the headset
- For some mobile phones, when they are playing music, the music will be
transmitted through the speaker of the mobile phone. You may have to
choose “transmit the sound through Bluetooth” in the settings and select “GG-
AUDIO” in the device list.
The music will then be transmitted through the
headset.
Troubleshooting
