Problem:
The microsponge does not stay in the cartridge crown.
Cause:
The microsponge ist still too dry.
Solution:
Take the crown lid included with the package and put it on the cartridge crown.
Problem:
The water has a strange smell and taste.
Cause:
The cartridge is not rinsed enough yet.
The water used had a very low quality, like sulphur-containing water or water with a high
level of manganese.
The AcalaQuell cartridge is used up.
The microsponge has a smelling film stemming from the water pipes.
The smell can originate if substances such as sulphur are withheld, and they are concentrated
on the microsponge.
Solution:
Rinse the filter with another 4 litres of water.
a. Check the quality of the water which you are using.
b. Filter the same water a second time.
c. Renew the filter cartridge.
d. Wash out the sponge more often.
Problem:
Green spots or a film shows up on the microsponge, in the upper tank, and eventually also in
the drinking water container.
Cause:
The water contains a lot of nitrates and the filter is too close to a light source. Nitrates
promote plant growth. Algae can develop due to nitrates and light.
Solution:
Replace the AcalaQuell cartridge and the microsponge and clean all the plastic parts with a
household solution, e.g. citric acid (for disinfection). Place the jug preferably in a dark area as
prevention. This first film is normally not dangerous at all to the health. However, you should
clean the jug immediately, since algae can develop very quickly.
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