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RECEIVING AND SHIPPING DAMAGE HANDLING
Each refrigerator or freezer is carefully inspected to meet our high standard quality
assurance policy, before it ships to you. Unfortunately, shipping damage can happen
during transportation to you. There are two general types of shipping damage. The
first is visible damage. This type of damage includes visible loss, damage, shortage or
any external evidence of loss or damage that is visible at time of delivery. This type of
damage must be noted in detail on your delivery receipt. Make sure the driver signs
and dates the delivery receipt, acknowledging the damages. We also recommend to
take many pictures to demonstrate and document the damaged area(s). This has to
happen at the time of delivery or it won’t happen at all. Keep a copy for your records
and send another to the carrier’s damage claims department along with a formal
request for an inspection report. Follow up with a phone call. Their contact information
can be found on the carrier’s web site.
The second type of shipping damage is concealed damage. This type of damage will
probably not be apparent at time of delivery and may not be discovered until
unpacking and inspecting the unit. Remember, time is of the essence here. You should
unpack and inspect the unit as soon as possible. Each day that passes reduces the
likelihood that the carrier will pay the claim. As soon as the concealed damage is
discovered, stop unpacking and retain all packing materials. Take many pictures to
demonstrate and document the concealed damage area(s). Contact the carrier by
phone to report the claim. Note the date and time and person you spoke with. Get a
claim number. Follow up with a written letter referencing the claim number and
including a formal request for an inspection. Again, consult the carrier’s website for
specific claim instructions and follow them precisely.
AS STATED ABOVE, THE CARRIER IS YOUR SOLE SOURCE FOR SATISFACTION OF
A DAMAGE CLAIM. UNDER NO CIRCUMSTANCES SHOULD THE MERCHANDISE BE
RETURNED TO THE MANUFACTURER. NO RETURNS WILL BE ACCEPTED WITHOUT
PRIOR AUTHORIZATION.
