Warranty Information
Thermogroup covers all its products with a satisfaction guarantee. In addition, Thermogroup
will supply a replacement product where a fault is shown to be caused by manufacture,
materials or workmanship providing the goods have been installed correctly and according
to installation instructions. This guarantee does not include removal, freight or installation
costs. Our goods and services come with guarantees that cannot be excluded under the
Australian Consumer Law. For major failures with the service, you are entitled: to cancel
your service contract with us; and to a refund for the unused portion, or to compensation
for its reduced value. You are also entitled to choose a refund or replacement for major
failures with goods. If a failure with the goods or a service does not amount to a major failure,
you are entitled to have the failure rectified in a reasonable time. If this is not done you are
entitled to a refund for the goods and to cancel the contract for the service and
obtain a refund of any unused portion. You are also entitled to be compensated for any
other reasonably foreseeable loss or damage from a failure in the goods or service.
The Frameless Mirror Range have a 2 year warranty. To claim the warranty, repair or service the
customer must provide purchase invoice/receipt.
If the product develops a fault within the warranty period due to normal wear and tear,
Thermogroup at its discretion will recognise whether it’s a faulty product or not. If it is
impossible or not economical for the manufacturer to repair the product, the manufacturer will
replace the faulty product with a new unit of the same model or if there is no stock available of
the same model as the product, the manufacturer will replace the product with a new unit of a
similar size. No responsibility can be taken for altered dimensions and lining up of existing holes.
The repair/replacement service offered within the warranty period only covers the faults and
problems as developed from the manufacturer’s errors. If the product fails whilst under warranty,
the warranty only covers the replacement of the goods. Any damage caused by improper use or
Contact Us
[email protected]
www.thermogroup.com.au
1300 368 631
