If action is needed by you, you should receive Notifications on your phone that prompt you to go to the
app. The app will continue to send daily Notifications until the connection is re-established.
This message means the myMerlin
™
app could not
connect to your heart monitor.
POSSIBLE CAUSES:
• Your iPhone
‡
is too far away from your heart monitor.
• Bluetooth® is OFF during a scheduled daily check.
• Other Bluetooth devices are paired with your phone and
may be causing interference.
WHAT TO DO:
• Move your phone closer to you.
• Make sure your Bluetooth® is ON and the app is open.
• Turn OFF other Bluetooth® devices around your bed,
such as Bluetooth® clocks or speakers.
• After doing these steps, re-open app to see if the app
connected to your heart monitor.
This message means that the app was unable to send information
to your clinic at the scheduled time.
POSSIBLE CAUSE:
• Weak or no internet connection.
• The app may be backgrounded and unable to access the internet.
WHAT TO DO:
• Check your internet connection and then tap Send Data Now
to try again.
After your iPhone
‡
reconnects to the internet, your information
will be sent to your doctor.
ACTION NEEDED
MESSAGES
TROUBLESHOOTING
AND
GENERAL SUPPORT
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