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System Troubleshooting
Error Messages
Error 1
Possible Causes
• Sample is too small.
• Problem with the test strip.
• Problem with the meter.
• Very low blood glucose (less than 20 mg/dL).
What You Should Do
1. If you have symptoms such as weakness, sweating, nervousness,
headache, or confusion, follow your doctor’s recommendation for
treating hypoglycemia.
2. Conduct a control solution using a new test strip. If the results of the
control solution test are within the range printed on the side of your
test strip vial, retest using blood and a new test strip.
3. If the retest using control solution does not work or the error
persists, call Customer Care.
Error
Possible Causes
• Problem with the test strip.
• Problem with the meter.
• Very high glucose (above 500 mg/dL).
• HIGH control solution applied when
temperature is too cold. (This applies only to
control solution that is labeled as HIGH.)
To remove the batteries, use a finger nail to pull
outward from the center to release each battery.
Install the batteries with the positive (+) sign up
toward you.
To close, angle the battery door back onto the
meter and swing down until it snaps into place.
Caring for Your Meter
Avoid getting dirt, dust, blood, control solution, water, or any other
liquid in the meter’s test strip and data ports.
Clean the outside of the meter using a cloth dampened with one of the
following:
• Mild detergent/mild soap and water.
• 70% isopropyl alcohol.
•
A mix of one part household bleach, nine parts water.
Important
: Never immerse the meter in water or any other liquid.
Replacing the Batteries
(cont)
