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Problem (error
code)
Possible cause
Possible solution
The EV charge cable is not
connected correctly.
1. Examine the connection of
the EV charge cable.
2. If necessary, connect the EV
charge cable.
There is a problem with
the
ChargerSync app or
the RFID card.
1. Make sure that the user has
registered in the
ChargerSync
app.
2. Make sure that you use a RFID
card that the manufacturer
provided.
3. Make sure that the RFID card
is added on the
ChargerSync
app.
4. Start the
ChargerSync app.
5. Start the authorization proc-
ess.
10.4
De-energize the EVSE
1. Open the breaker that supplies the power to the EVSE.
2. Wait for minimum 1 minute.
Troubleshooting
BCM.V3Y01.0-EN | 002
61
Содержание Terra AC
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