25
—
Table 17: Troubleshooting table (continued)
Problem (error code)
Possible cause
Possible solution
The EV connection or
authorization process fails
The EV charge cable is defective
Examine the EV charge cable
If the EV charge cable is defective, contact your local representative of
the manufacturer or a qualified electrical contractor. Refer to section
Manufacturer and contact data at the end of the document
The EV charge cable is not
connected correctly
Examine the connection of the EV charge cable
If necessary, contact your local representative of the manufacturer or a
qualified electrical contractor. Refer to section
contact data at the end of the document
There is a problem with the
ChargerSync app or the RFID card
Make sure that you have registered in the ChargerSync app
Make sure that you use a RFID card that the manufacturer provided
Make sure that the RFID card is added on the ChargerSync app
Start the ChargerSync app
Start the authorization process
De-energize the EVSE
1. Open the breaker that supplies the power to the EVSE.
2. Wait for minimum 1 minute.
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