ABB ABILITY™ SMART SENSOR BLUETOOTH® GATEWAY
DOCUMENT ID
REV.
DATE
LANG.
PAGE
4MWA000032
B
February 2023
EN
25/29
© Copyright 2023 ABB. All rights reserved.
3
Troubleshooting
Forgetting the login credentials or making a mistake while configuring the WIFI
network SSID or password:
-
Press the reset button for 10 seconds while the gateway is powered on. This will
reset all gateway settings to factory default values. Reset button is located at the
bottom of the gateway.
Gateway does not generate the WIFI hotspot for setup:
-
Check the power supply and that the LEDs are ON at the bottom of the gateway.
-
If the gateway is configured to use a WIFI network, it does not generate a WIFI
hotspot.
-
Try to reset the gateway by pressing the reset button for 10 seconds while the
gateway is powered on. Reset button is located at the bottom of the gateway.
Gateway does not connect to AC server:
-
Check the Internet access.
-
In case a USB dongle is used, check the model is supported by the gateway and
that the dongle has established a connection to a mobile network.
-
Check that the used network does not use VPN.
-
Check the used network firewall settings. The necessary ports need to be open
for outbound communication.
-
Check if the Router Web Security under
Other
tab is toggled
OFF
(see below).
Figure 23 Router web security option
