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AMC 3

Admin User Guide for
Android

amc-3_android_ug_en_2012-10

October 29, 2012

Содержание AMC 3

Страница 1: ...AMC 3 Admin User Guide for Android amc 3_android_ug_en_2012 10 October 29 2012...

Страница 2: ...on 16 6 4 AMC License activation 16 7 General Operation 17 7 1 The Widget 17 7 2 Home Screen Navigation 18 7 3 Registration Status 19 8 Features of the AMC 20 8 1 Placing Calls 20 8 2 Accepting Calls...

Страница 3: ...1 Fast Forwarding Number 34 11 1 2 Exception Numbers 34 11 2 Dual Mode Settings 35 11 3 VoIP Settings 35 11 3 1 Mic Volume 35 11 3 2 Mic ALC 35 11 4 Network Settings 36 11 4 1 Network Preferences 36...

Страница 4: ...2 4 2 Mic ALC 47 12 5 Network Settings 47 12 5 1 Network Preferences 47 12 5 2 VoIP over 3G 48 12 6 Call Preference 48 12 6 1 Dual Identity 48 12 6 2 Always AMC 48 12 7 Misc Settings 49 12 7 1 Automat...

Страница 5: ...ple Logging 53 12 8 Licensing 53 12 9 IM Presence 53 12 9 1 Enable IM Presence 53 12 9 2 Default IM Host 54 12 10 About Application 54 13 Factory Reset of the AMC 55 14 Manual download from the Aastra...

Страница 6: ...g too much time learning it 1 2 Fixed Mobile Convergence Fixed Mobile Convergence FMC is the integration of mobile telephones into the fixed line communications system of a company The Aastra Mobile C...

Страница 7: ...about the scope of functions operation and proper use of your equipment Check whether you have all the user information available on your product whether it conforms to your product s version and whe...

Страница 8: ...llular networks via your corporate PBX 2 Access to PBX features Conference Consultation etc 3 Voice over IP VoIP telephony via Wi Fi or mobile data channel 4 Automatic handovers VoIP cellular network...

Страница 9: ...ile phone Please refer to the documentation of the available desktop software or the user manual of the device itself General pieces of information will be marked with the i icon to the left Informati...

Страница 10: ...our mobile operator s service num bers will result in pure cellular calls Direct calls where the AMC should be inactive Please make sure these are not part of your number plan 4 1 By Mobile HardWare P...

Страница 11: ...con nection of a headset Headsets then have to be activated manually by using the option Loudspeaker in call menu of the AMC Bluetooth headsets could interfere with Wi Fi systems as both systems use 2...

Страница 12: ...4 Restrictions Connecting the device to a computer and accessing the SD Card may lead to a restart of the AMC amc 3_android_ug_en_2012 10 12...

Страница 13: ...ta Off 0KB no features that require Packet Data can be used Packet Data Minimal Approx 3KB per Callback attempt 10KB for the Cor porate Contacts search with a typical result set of 5 10 users Packet D...

Страница 14: ...information This way of downloading enables you to centralize the download of the AMC Client for Android It gives every user the possibility to actively download the AMC Client or an upgraded version...

Страница 15: ...file will also be downloaded and then the feature file In order to avoid disturbing ongoing download of the different configuration items a pause has been implemented between each of them Please don...

Страница 16: ...out configuration Then close AMC activate your mobile data channel and restart AMC to retry activating the configuration downloads If this fails again your administra tor can make a manual download po...

Страница 17: ...sed calls If no voice mail has been received and no calls have been missed this icon will show reiceived chat messages and touching the icon then will lead you to the chat screen If the settings neede...

Страница 18: ...ices Note Please note that a user icon i e with photo will only be displayed if the contact is added from the native phonebook and if the contact there contains such a user icon Touch a contact and ho...

Страница 19: ...n available and therefore no system registration possible Whenever a configured Access Point becomes available the AMC can re registers itself in the system if it is configured to do so Please note th...

Страница 20: ...from within its screens and or outside of them This depends on your Call Preference configuration refer to 12 6 To place a call using the AMC type in or select a number in the Contacts screen or Call...

Страница 21: ...ave to be applied 1 Packet Data has to be set to GPRS Dynamic or Local Network refer to 12 5 2 The MTC Number has to be set on the AMC if the operator does not include the original Caller ID in the si...

Страница 22: ...tacts default Contacts local phonebook Presence contacts enabled for chat or Corporate Contacts see screenshot to the left The corporate contacts will not be searched until at least two characters hav...

Страница 23: ...back will not be offered if you are registrered for VoIP because there is no advan tage in using it 8 5 1 Call This is either a VoIP call if the needed regis tration is available or a Call Through cal...

Страница 24: ...ough the mobile network Such a call will then not be routed through your enterprise network 8 5 5 Anonymous Call When you select an Anonymous Call the called party will not see your caller ID Unlike D...

Страница 25: ...een also puts the current call on hold The bluetooth button lets you connect a bluetooth head set for the current call From the view in the screenshot to the left you can swipe to the left to open the...

Страница 26: ...y this can be any number this feature is most often used to transfer the call to the desk phone with a single touch of a button While the transfer to the predefined number is being executed the AMC of...

Страница 27: ...o Cellular will be performed automatically if the Wi Fi signal strength gets too weak to maintain a reliable VoIP connection A handover from Cellular to Wi Fi on the other hand will be performed if a...

Страница 28: ...arrow in front of the caller s number 8 7 2 Call Pickup A pick up group is a group of people who are notified if one group member receives a call for example a support group If there is an inbound cal...

Страница 29: ...te DnD Temporarily disable your AMC as your corporate extension with Do not Disturb DnD This prevents inbound calls from being forwarded to your AMC VoIP and cellular Deactivate DnD to be available fo...

Страница 30: ...for chat subscribe to a contact s Presense status if the email address of a contact matches the configured Default IM Host and contacts with a valid email address in the IM field Note Please make sure...

Страница 31: ...s ence state will be Online To change this touch the presence status bar in the Chat screen of your AMC to open a menu with the available presence states Select the one you would like to apply by touc...

Страница 32: ...ser even if these routing rules are present refer to 8 5 10 1 HTTPS Callback Use Callback to reduce costs of outbound calls made via the AMC In a Callback call the call to both the A and B party are s...

Страница 33: ...e home screen Selecting SIM Switch will register your new SIM Card by setting up an unanswered call to the AMCC 2 After insertion of the new SIM card the AMC will open a dialog in which you can select...

Страница 34: ...k your administrator to check if the according feature has been activated for your User Account on the AMCC If your AMC has been preconfigured simply skip the Configuration chapter However you may wan...

Страница 35: ...tings in the native OS are made Consumption of Packet Data The Packet Data setting lets you specify when packet data for example Packet Data should be used refer to 12 5 Native Dialer Dependent Whethe...

Страница 36: ...GPRS Dynamic Local Network Roaming Minimal Please note that while in roaming in other provider networks and while the setting Local Network is active the actual usage of the cellular data channel is d...

Страница 37: ...our AMC will only handle calls made from within the AMC Calls made from the native Android menu will not be handled by the AMC automatically 11 5 2 Always AMC With this setting the AMC is automaticall...

Страница 38: ...This will only be applied when you are not in a roaming state 11 5 6 Call Reverse Enabled If this option is enabled inbound calls will be rejected and an automatic call back to the party in concern is...

Страница 39: ...ple issues with the Caller ID or other reoccurring issues with calls use the option Simple Logging All simple logs will then be saved to the file simple_log txt in the AMC folder 11 6 IM Presence The...

Страница 40: ...Settings 11 7 About Application If asked for the version of your AMC for Android for support reasons or others the About Application section will give you all relevant details amc 3_android_ug_en_201...

Страница 41: ...AMC to route the calls through your company network AMCC It makes extension dialing from the AMC possible i e calling colleagues via their extensions numbers and not their full numbers It also ensures...

Страница 42: ...ed SIM card will continue to work unless there is a problem on the AMCC side Check if there is a temporary problem by reinserting the former SIM card If it does not work the error is likely to be loca...

Страница 43: ...ional format Use Case The MTC Number or prefix identifies a call as an Enterprise AMC Call All AMC Solution features become available for identified Enterprise Calls A 100 match of the MTC Number is r...

Страница 44: ...d Advantages of Call Reverse Call Reverse turns inbound calls into outbound calls and thus reduces cost especially in Europe and other countries with high termination charges Through these charges cal...

Страница 45: ...or Wi Fi this depends on the device i e if you want to have SIP signaling over Wi Fi but call setup signaling and media over the cellular network you need to select the Single Mode setting The settin...

Страница 46: ...oIP Codec can be set to U law or iLBC iLBC required less data which makes 3G usage less expensive depending on your data plan refer to section 5 Note The iLBC is only supported on newer devices with A...

Страница 47: ...S requests Minimal i e Corporate Contacts access HTTPS Callbacks etc or allow its usage only in your provider s network Local Network To use it whenever needed for a system registration no Voice over...

Страница 48: ...ou choose here will only be applied if the AMC is activated 12 6 1 Dual Identity In Dual Identity mode your AMC will only handle calls made from within the AMC Calls made from the native Android menu...

Страница 49: ...imes even 21 digits To ensure the correct functionality simply set this value to 0 Attention This setting can be used to expedite the dialing of Call through calls basically getting it to the same lev...

Страница 50: ...much before the handover is done try adjusting these settings 12 7 6 OTA URL The OTA URL is the link to the Aastra administration portal from where the AMC will download the configuration including l...

Страница 51: ...the specified server Note The OTA URL 12 7 6 will override this setting for the configuration download 12 7 12 Call Reverse Enabled If this option is enabled inbound calls will be rejected and an auto...

Страница 52: ...by This can perceivably prolong the battery life of your smartphone This setting is disabled by default 12 7 17 Jitter Buffer Size ms This setting should not be altered The factory default values of t...

Страница 53: ...file called AMCClientLog txt in the AMC folder on the SD card of your phone 12 7 20 Simple Logging This setting enables call debugging If there are for example issues with the Caller ID or other reoc...

Страница 54: ...your adminis trator for further information As soon as the Default IM Host has been set correctly the presence status line becomes available in the Home screen Normally this will be your corporate do...

Страница 55: ...will give you the option to execute a factory reset which will delete all configurations made In the same options menu the download of Feature LCR and Configuration files can be initiated A new config...

Страница 56: ...e settings for the AMC and also the license for the application when it is created in the portal Download Feature file downloads the Feature file that is assigned for the user There can be several Fea...

Страница 57: ...trans lated into another language without the prior written consent of Aastra Tech nologies Limited NOTICE The information in this document is subject to change without notice AASTRA MAKES NO WARRANTY...

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