Guarantee
Once again we would like to thank you for buying
an Aarrow Ecoburn stove.
When you buy an Aarrow stove, you are not only
buying a first class appliance - you are buying a
commitment from us to look after you and your
appliance for as long as you want.
The Ecoburn stoves come with a
Lifetime
Guarantee
against splitting or cracking of the
main body. The main body being defined as the
steel outer casing and items fixed immovably to the
casing. All other parts are covered by a one-year
no-quibble parts Guarantee.
This Guarantee shall not apply to any part that has
been altered in any way, or which in our judgment
has been subjected to misuse, neglect, accident,
abuse and fair wear and tear.
Items which would be subject to fair wear or tear,
firebox liner panels, fuel retainers, throat plate,
door rope, door glass and gaskets are not covered
by the guarantee. However, should you have any
problems with your appliance please contact your
Aarrow stockist who will have the knowledge and
facilities to help you.
Claims are not valid where the installation does
not conform to local Building Regulations and
fire codes.
The Guarantee is conditional upon the appliance
being serviced and checked annually by a qualified
heating engineer.
The Manufacturers decision shall be final.
If your appliance proves to be defective as a
result of faulty materials or workmanship
during the guarantee period, we will repair or
replace it FREE OF CHARGE as long as the fire
has been installed according to the manuals
instructions and the Final Installation Check
List on page 19 has been completed and signed
by a suitably qualified engineer.
USE OF SPARE PARTS OTHER THAN
THOSE SUPPLIED BY AARROW WILL
INVALIDATE THE APPLIANCE WAR-
RANTY.
AARROW
WILL NOT BE RESPONSI-
BLE FOR ANY CONSEQUENTIAL OR
INCIDENTAL LOSS, DAMAGE OR
INJURY HOWEVER CAUSED.
All Guarantee periods commence on the date of
purchase and are non-transferable.
Our Lifetime Guarantee is offered as an addition to
your statutory rights.
If you think your fire is not working correctly or in
the event of a breakdown,
please call your local
dealer.
When you contact them, they will want to know:
1.Your Name, Address/Post Code and Telephone
Number
2.Serial Number
3.Clear and concise details of the fault
This installation and operating manual gives suffi-
cient details to enable the appliance to be installed
and maintained. If further information is required,
our technical helpline will be pleased to help.
Please telephone
01308 427234
or email :
Please Note -
The appliance serial number can be found
stamped into the the casing of the main stove
body, centrally just below the bottom edge of the
fire box apperature.
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Aarrow Ecoburn Wood & Multifuel Stoves
GUARANTEE
