17
Troubleshooting
Problems Check-up Solution
Change in water taste.
Has the purified water
Drain the stored water
been stored in the tank
from the storage tank
for long time?
through faucet.
Filters / UV Lamp may
Call Customer care centre
require replacement.
for replacement.
Has the raw water quality
Call Customer care centre.
changed?
Decreased flow of
Check whether the
Open the tap / ball valve.
purified water.
tap / ball valve is closed.
Filters / UV Lamp may be
Call Customer care centre
clogged or damaged.
for filters / UV Lamp
replacement.
No purified water.
Check whether there is
If not, take the help of a
water supply in the tap.
plumber to set it right.
Check whether tap / ball
Open the tap / ball valve.
valve is closed.
Check if either UV change Call Customer care centre
or SCPA change is RED.
for replacement of UV
lamp
or
filters.
None of the above.
Call Customer care centre.
No hot water.
Check whether the
Wait until the storage
storage tank is full.
tank gets filled.
Fault in check valve / UFSS
Call Customer care centre.
filter.
Your A. O. Smith water purifier may not function at its desired capability if used
incorrectly. This may not necessarily mean that the product is faulty. For instances like
these, please follow the steps given below to troubleshoot the problem without the
help from a certified technician. If the problem still persists, please call Customer care
centre immediately.
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