Troubleshooting
Your A. O. Smith water purifier may not function at its desired capability if used
incorrectly. This may not necessarily mean that the product is faulty. For instances like
these, please follow the steps given below to troubleshoot the problem without the
help from a certified technician. If the problem still persists, please call A. O. Smith
authorised distributor immediately.
Problems Check-up Solution
Change in water taste
Has the purified water
Drain the stored water
been stored in the
from the storage tank
tank for long time?
through faucet.
Filters / Membrane may
Call A. O. Smith authorised
require replacement.
distributor for replacement.
Has the raw water quality
Call A. O. Smith authorised
changed?
distributor.
Check if there is no water
Switch OFF the water
flow through reject line.
purifier and call A. O. Smith
authorised distributor.
Decreased flow of purified Filters / Membrane may be Call A. O. Smith authorised
water.
clogged or damaged.
distributor for replacement.
Less / No reject water.
Check if the reject water
Clear the bent in the
tube is bent.
reject water tube.
Check if the reject water
Switch OFF the water
tube is blocked.
purifier and call A. O. Smith
authorised distributor.
No pure water.
Check whether there is
If not, take the help of a
water supply in the tap.
plumber to set it right.
Check whether tap / ball
Open the tap / ball valve.
valve is closed.
Check if either RO change Call A. O. Smith authorised
or SCPA change is RED.
distributor for replacement
of
filters.
None of the above.
Call A. O. Smith authorised
distributor.
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