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10. While A. O. Smith will make reasonable efforts to carry out repairs/replacement of
parts under warranty within reasonable time, it is expressly made clear that
A. O. Smith shall not be responsible to complete the said services within any
specified period of time.
11. In the event of any unforeseen circumstances, and spares are not being available, the
A. O. Smith’s prevailing depreciation rules will be binding on customer to accept as
commercial solution in lieu of repairs.
12. If an identical model is no longer available due to a change in law, regulation, or
standard, A. O. Smith will replace the product with one having at similar capacity
and input. In these instances, the customer will have the option of paying the
difference between what was paid for the original model and the new model with
the additional features, or receiving a refund of the portion of the purchase price on
a pro rata basis allocable to the unexpired portion of the warranty. Company’s
decision will be final on repair, replacement or refund as aforesaid and Clause 11
and binding on the customer.
13. Warranty is valid within Company Service Network coverage only. In case the
customer moves to a non coverage area, customer needs to bring the product to
nearby services network location, Company shall not be responsible for providing
services to non-service network area.
14. Notwithstanding anything contained in this warranty terms, the Company shall not
be liable in case of failure to provide services under this warranty in case of any force
majeure event, i.e., due or attributable to any act of God, orders, restrictions or
regulation of Government, Central or State, war working conditions, hostilities, riots,
civil commotion, strike, lockout, labour trouble, explosion, insects, rodents or any
other cause or circumstance of whatsoever nature beyond control of A. O. Smith.
15. The customer will have no claim under this warranty in respect of any personal
injury, sickness, illness, death, property damage or consequential damages, arised
either directly or indirectly due to utilisation of product.
16. A. O. Smith reserves the right to make design and product changes or change the
specification at anytime without any obligation to prospective buyers or customers
or owners of products previously sold.
17. Warranty does not cover to any accessories provided by dealer or purchased by
customer.
18. Warranty does not cover;
a. Plastic, cosmetic parts and exterior finish.
b. Consumable parts such as filters excepting RO membrane (under specified water
conditions) as specified in Clause 19 herein below.
