Who is covered:
A. O. Smith and its suppliers, (herein collectively referred to as
“Manufacturer”) warrants to the original owner who purchased and
installed the system (hereinafter “Owner”).
What is covered:
This Warranty covers defects in materials or workmanship during the
limited Warranty period of your of your A. O. Smith Water Filtration System
including sub-components purchased with original system (may or may
not include faucet and fittings), except as provided below. The water
filter is warranted only when it is installed, operated and maintained in
accordance with the instructions accompanying the water filter found on
aosmithatlowes.com. A water filter should be installed in such a manner
that, if the system or any connection thereto should leak, the resulting
flow of water will not cause damage to the area in which it is installed. For
detailed instructions read the manual accompanying the water filter and
review drawings in the manual.
For how long:
This Warranty runs for 24 months (730 days) from the date of purchase by
a consumer (hereinafter “Warranty Period”). No Warranty coverage will
be provided if the claimant is unable to provide proof of purchase from
an authorized A. O. Smith reseller. Estimated lifespan of products is for
information only and is based on usage approximations. Water conditions
and use rates may limit the functional lifespan of your filter. This Limited
Warranty does not extend to the full estimated life span of the system.
What A. O. Smith will do:
1. If necessary, the Manufacturer will provide a replacement that fulfills
the remaining estimated lifespan/capacity of your original purchase
and send it to you with installation instructions. If industry standards,
product improvements or product obsolescence prohibit Manufacturer
from furnishing an identical model replacement water filter under
this Warranty, the Owner will be furnished with a new water filter of
comparable remaining capacity and functionality; however, the Owner will
be charged for the additional value of the item(s) which Manufacturer has
incorporated in the replacement water filter. The Warranty period for any
replacement will run for the balance of the original two years.
2. Component Part – If any component part proves to Manufacturer’s
satisfaction to be defective in material or workmanship within the
Warranty period listed on the data plate label, the Manufacturer will
furnish the Owner with a replacement for the defective part(s).
3. Return of Defective Water Filter and Component Parts – Manufacturer
reserves the right to examine the alleged defect in the water filter or component
part(s), and it will be the Owner’s obligation to return the water filter and/
or component part(s) to the Manufacturer at the Manufacturers request.
a. When returning a water filter, it must include all component parts.
b. When returning component part(s), they must be individually tagged
and identified with the water filter’s model number, date of purchase, and
date of installation.
What is not covered:
1. This Warranty does not cover filter cartridges and any systems that were
not installed in compliance with the instructions or that have been abused
or operated incorrectly.
2. This Warranty applies only to products purchased from authorized
A. O. Smith resellers.
3. The Limited Warranty stated herein is in lieu of any and all warranties,
express or implied (whether written or oral), including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose.
4. Manufacturer shall not be liable for any incidental, consequential,
special, punitive, or contingent damages or expenses, arising, directly or
indirectly, from any defect in the water filter or the use of the water filter,
including but not limited to water damage.
5. Manufacturer shall not be liable for any water damage arising, directly
or indirectly, from any defect in the water filter or component part(s) or
from its use.
6. Manufacturer shall not be liable for any damage or product failures
caused by any of the following:
• The water filter or any of its component parts have been subject to
misuse, alteration, neglect or accident.
• The water filter has not been installed in accordance with the applicable
local plumbing and/or building code(s) and/ or regulations or in their
absence.
• The water filter is not installed, operated and maintained in accordance
with the printed Manufacturer’s instructions, including if the water filter
has any additional aftermarket equipment introduced into the sealed
system not approved by the manufacturer.
• The water filter is exposed to highly corrosive conditions.
• The water filter is not continuously supplied with potable water.
• The water filter is not operated within the factory calibrated temperature limits.
• The water filter is installed in direct sunlight or exposed to freezing temperatures.
• The water filter or any of its component parts fail due to sediment build-up.
• Clogging due to purchaser’s failure to replace the filter cartridges.
• Damage caused by fire, flood or acts of God.
• Damage caused by over-pressurization in the water line.
7. Manufacturer shall not be liable for any claims related to excessive
noise, smell, or taste of water.
8. This Warranty does not cover damage caused by the use of parts that
are not genuine A. O. Smith parts. This includes, but is not limited to
replacement filters, faucets, and/or diverter valves.
9. Except when specifically prohibited by the applicable state law, the
Owner, and not the Manufacturer, shall be liable for and shall pay for
all charges for labor or other expenses incurred in the removal, repair or
replacement of the water filter or any component part(s) claimed to be
defective or any expense incurred to remedy any defect in the product.
Such charges may include, but are not necessarily limited to:
a. All freight, shipping, handling and delivery costs of forwarding a new
water filter or replacement part(s) to the owner.
b. All costs necessary or incidental in removing the defective water filter or
component part(s) and installing a new water filter or component part(s).
c. Any material required to complete, and/or permits required for,
installation of a new water filter or replacement part(s), and
d. All costs necessary or incidental in returning the defective water filter or
component part(s) to a location designated by the Manufacturer.
How to get service:
To receive service under this Warranty, you must contact A. O. Smith at
1-877-333-7108 within the Warranty Period to describe the problem to a
customer service representative who will verify that the product is under
Warranty and determine whether a part or the system will be replaced
and whether you must send back the unit. You will be required to provide
proof of purchase from an authorized A. O. Smith reseller and proof of proper
installation.
Warranty registration:
Warranty registration is not required for coverage under the A. O. Smith Limited
Warranty. If you purchased from a retailer or an authorized reseller, please complete
the online Warranty registration form at www.aosmithatlowes.com/register.
Proof of purchase from an A. O. Smith authorized dealer is required. Once
registered online, we will have a record of your purchase.
How state law applies:
This Warranty gives you specific rights and you may have other rights
which vary from state to state. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you.
LIMITED
WARRANTY
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