11
P/N 1010698 Rev. I 03/12
problem
possible Cause
Corrective action
Unit only leaks water when
powered off.
Solenoid Valve is leaking due to debris
trapped within its plunger and seat.
Disassemble the Solenoid Valve and clean out the plunger.
Reassemble and test. If the a leak is still present, replace
the Solenoid Valve.
Solenoid Valve is installed incorrectly.
If the Solenoid Valve was replaced, verify that the “IN”
and “OUT” labels on the valve correspond to the water
flow.
Unit only leaks water when
powered on.
Control Board inoperable or problem-
atic.
If 24 VAC is measured across the Solenoid Valve Coil
for over 2 seconds (with wires still attached to the coil),
replace the Control Board.
No heat and the Green Ready Light flashes
continuously.
Generator is open.
Verify that there are 13 Ohms for a 208 volt generator
and 17.5 Ohms for a 240 volt generator (plus or minus 1
Ohm). Replace if the generator fails test.
Solid State Relay not closing.
Verify that there is 7-10 VDC on relay
terminals 3 (+) 4(-). If present, check for line voltage
across relay terminals 1 and 2.
If present, replace the relay.
Control Board inoperable or problem-
atic.
Verify that there is 7-10 VDC on terminals T5 & T3. If not
present, replace the Control Board.
Loose, burnt, or broken wires in heater
circuit.
Repair or replace wires.
Circuit is wired incorrectly.
Verify that all wiring matches the Wiring Diagram in this
manual.
Unit does not operate, power switch is on, but
light is off.
Unit unplugged.
Plug Power Cord into the appropriate outlet.
Circuit breaker is off.
Reset the circuit breaker.
Power Cord defective or
inoperable.
Check for continuity.
Power Switch defective or inoperable.
Green Ready Light and Yellow Steaming Light
turn on and off intermittently.
Hi-Limit is tripping because of an over-
heating Generator.
Verify that the generator surface temperature is between
380°F–420°F. If the temperature is above 420°F, contact
your maintenance person or Authorized Service Agency.
Hi-Limit is tripping prematurely.
If the Hi-Limit trips within 380°F–420°F, replace the
Hi-Limit thermostat.
TroUBleShooTinG (continued)