24
Problem
Possible cause
Solution
- The print position is
not correct when
printing small volume
labels
* The label sensor setting is
incorrect
* The label size setting is
incorrect
* The vertical offset setting
of the volume label style in
the printer driver is
incorrect
* Recalibrate the label sensor
* Set the correct volume label size and
volume label gap size
* If the BarTender software is used, set
the vertical offset in the printer driver
- Print missing on
both left and right
sides
* The label size setting is
incorrect
* Set the correct label size
- The RTC time is
not correct after
restarting the printer
* The battery is dead
* Check the battery on the main board
- Wrinkle problem
* The print head pressure is
uneven
* The label paper is
installed incorrectly
* The printing density is
incorrect
* The label paper feeding is
incorrect
* For uneven print head pressure, refer
to the next section for adjustment
* Set the appropriate label printing
density
* Use the label width adjuster to adapt
it to the label width
- Gray lines appear on
black mark paper
* There is dirt on the print
head
* There is dirt on the rubber
roller
* Clean the print head
* Clean the rubber roller
- Unstable printing
* The printer is in the Hex
Dump mode
* The serial cable (RS-232)
setting is incorrect
* Turn the printer off and on again to
jump out of the Dump mode
* Reset RS-232
