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1. Timer does not display
time of day
a. AC Adapter unplugged
a. Connect power
b. No electric power at outlet
b. Repair outlet or use working outlet
c. Defective AC Adapter
c. Replace AC Adapter
d. Defective PC board
d. Replace PC board
a. Switched outlet.
a Use uninterrupted outlet
b. Power outage
b. Reset time of day
c. Defective PC board
c. Replace PC board
a. Bypass valve in bypass position
a. Put bypass valve in service position
b. Meter connection disconnected
b. Connect meter to PC board
c. Restricted/stalled meter turbine
c. Remove meter and check for
rotation or foreign material.
d. Defective meter
d. Replace meter
e. Defective PC board
e. Replace PC board
a. Power outages
a. Reset control valve to correct time
of
day
b. Time of day not set correctly
b. Reset to correct time of day
c. Time of regeneration incorrect
c. Reset regeneration time
a. Control valve has just been serviced
a. Press NEXT and REGEN for 3 seconds
or unplug power source jack (black
wire) and plug back in to reset
control
valve
b. Foreign matter is lodged in control
b. Check piston and spacer stack
valve
assembly
c. High drive forces on piston
c. Replace piston(s) and spacer
stack
assembly
d. Control valve piston not in home
d. Press NEXT and REGEN for 3
position
seconds
seconds
or unplug power source
jack (black wire) and plug back in
to reset control valve
e. Motor not inserted fully to engage
e. Check motor and wiring.
pinion, motor wires broken or
Replace motor if necessary
disconnected, motor failure
f. Drive gear label dirty or damaged,
f. Replace or clean drive gear
missing or broken gear
g. Drive bracket incorrectly aligned
g. Reseat drive bracket properly
to back plate
h. PC board is damaged or defective
h. Replace PC board
i. PC board incorrectly aligned to
i. Ensure PC board is correctly snapped
drive bracket
on to drive bracket
2. Timer does not display
correct time of day
3. No softening/
¿
ltering
display when water is
À
owing
4. Control valve regenerates
at wrong time of day
5.
ERROR followed by code
number
Error Code 1001 -Unable to
recognize start of regeneration
Error Code 1002 –
Unexpected stall
Error Code 1003 – Motor ran
too long, timed out trying to
reach next cycle position
Error Code 1004 - Motor ran
too long, timed out trying to
reach home position
If other Error Codes display
contact the factory.
SECTION 5: CONTROL VALVE TROUBLESHOOTING GUIDE
