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Troubleshooting 

Model C860

 

22

 

 3M 2003     January 

To use the following troubleshooting guide, locate the problem in the left 
column and look for the problem’s possible causes and corrections in the middle 
and right columns.  Possible causes are listed in the order in which they are most 
likely to happen.  Check for possible causes in the given sequence to help isolate 
the problem. 

 

 

 

 

 

Problem Possible 

Cause 

Correction 

No communications.  One or more 
headsets hear static. 

The base station is not ON. 

 

Turn the base station ON.  Make 
sure that the power transformer is 
plugged into the wall outlet and into 
the base station power receptacle.  If 
the red power light does not come 
on, check for power at the wall 
outlet.  If power is OK, call for 
authorized service. 

 

Base station and belt packs not 
programmed to same channel. 

Reprogram base station and/or belt 
packs. 

 

The base station is defective. 

Call for authorized service. 

A single belt pack is dead.  No 
communication to or from customer.  
No communications to or from other 
belt packs (PAGE or TALK 
functions). No static is heard. 

The belt pack is not turned on. 

Turn the belt pack on. 

 

The battery is discharged. 

Replace the battery with a fully 
charged one. 

 

The headset is unplugged or 
defective. 

Call for authorized service. 

Belt packs do not go into standby 
(silence) when the vehicle leaves the 
menu sign. 

This is normal when an “air switch” 
type of vehicle detector is in use. 

Momentarily press the PAGE switch 
to return to standby. 

 

There is a large metal object over 
the loop in the driveway (if a loop is 
used). 

Remove the metal object. 

 

Defective vehicle detector. 

Call for authorized service. 

The monitor speaker does not 
operate. 

The base station internal monitor 
volume control is turned too low. 

Increase the monitor speaker 
volume setting. (Store manager 
only.) 

 

Introduction 

System 
Troubleshooting 

Содержание C860

Страница 1: ...Belt Pack Intercom System Model C860 Operating Instructions...

Страница 2: ......

Страница 3: ...ts 2 Base Station 2 Headset and Belt Pack 2 Battery Charger 2 Controls and Indicators 3 Base Station 3 Headset and Belt Pack 4 Battery Chargers 6 Headset Belt Pack Preparation 7 Introduction 7 Checkin...

Страница 4: ...ries 15 Disposing of Batteries 16 Making Sure Batteries are Ready for Use 16 Important Information about C860 Rechargeable Batteries 16 Special Instructions for System Manager 18 Programming the Belt...

Страница 5: ...t in poor performance and or undesired operation FCC Information This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause har...

Страница 6: ...Important Information Model C860 iv 3M 2003 January Blank Page...

Страница 7: ...ated to menu sign 2 The belt packs are programmed to work with one system or the other and are labeled accordingly 1 or 2 The dual lane duplex communication system provides duplex communication simult...

Страница 8: ...gure 1 Figure 1 Base Station The belt pack is used by the operator to communicate with customers and with other store personnel who are wearing belt packs The headset is connected by a communications...

Страница 9: ...ume of the menu sign speaker is decreased for nighttime operation Sound travels further and more efficiently at night These indicators light to show which of the 8 channels is selected This indicator...

Страница 10: ...s minimum level and the volume down c control is pressed Note that even when set to its lowest level headset volume is not turned completely off Press the volume up control to increase the volume in t...

Страница 11: ...he programming cable from the base station to allow the belt pack to be programmed to the same radio channel as the base station The microphone sends the operator s voice to the customer and or other...

Страница 12: ...GREEN to indicate the battery is fully charged ORANGE to indicate the battery is defective Press the conditioning button to condition a battery that is inserted in the conditioning charging slot The...

Страница 13: ...r fit To ensure effective operation and comfort Adjust the headband width by gently bending the headband Position the ear pad and microphone Figure 7 Headband Size Position the microphone so that its...

Страница 14: ...ip Direct the cable toward the Talk Lane 1 button to wear the belt pack on the left hip Figure 9 Connecting the Headset to the Belt Pack To install the belt pack into the belt pack 1 Open the flap at...

Страница 15: ...ip slide the belt through the belt holder slot until the buckle of the belt is at the front of the body and the unit is on the left hip See Figure 11 To wear the belt pack on the right hip slide the b...

Страница 16: ...rvals when the system detects a customer vehicle at the menu sign 2 When you hear the alert tone press and hold T1 or T2 to talk to the customer at the menu sign Release T1 or T2 to listen Dual Lane S...

Страница 17: ...and talk to the customer at menu sign 1 Release T1 to listen When you hear the double beep alert tone press and hold T2 to talk to the customer at the menu sign 2 Release T2 to listen Use this mode to...

Страница 18: ...may interrupt or prevent communication between the menu sign operator and the customer Use this mode to listen for pages from other operators without hearing the communication to and from the custome...

Страница 19: ...2 Turn the belt pack ON When using the talk listen mode or the page mode keep the following things in mind Communication between the operator and the customer may be heard by several people Only one o...

Страница 20: ...week If a battery has not been used for several weeks make sure to charge prior to use To replace the battery 1 Push the battery release to release the battery See Figure 14 2 Remove the discharged ba...

Страница 21: ...tone sounds in the headset at seven second intervals to alert the operator to replace with a fully charged battery The battery voltage low tone continues for two minutes after which the headset turns...

Страница 22: ...ensure that a fully charged battery is always available Recharge a low battery as soon as it is removed from the belt pack Keep the battery contacts clean both those on the battery and those in the be...

Страница 23: ...y for the number of belt packs in your system One battery charger will handle up to three belt packs Use of more than three belt packs requires an additional battery charger Batteries perform best at...

Страница 24: ...ress T1 to talk to lane 1 customers or T2 to talk to lane 2 customers To program the belt pack for dual lane cross lane operation While pressing and holding both the T1 and T2 switches on the belt pac...

Страница 25: ...annel To do this 1 Pull outward on the right side of the base station half cover and then lift and remove the cover See Figure 18 Figure 18 2 With the base station turned on press and release the Chan...

Страница 26: ...ntinues to occur repeat the channel programming procedure After seven channel changes the original channel will again be encountered If none of the channels is interference free contact your local 3M...

Страница 27: ...eaker adjust its volume using the following procedure 1 With the base station turned ON insert a small straight blade screwdriver into the MONITOR VOLUME access hole See Figure 20 2 Turn the volume co...

Страница 28: ...program base station and or belt packs The base station is defective Call for authorized service A single belt pack is dead No communication to or from customer No communications to or from other belt...

Страница 29: ...vice Low battery tones are heard in headset despite newly charged battery Dirty contacts on the battery belt pack or in the battery charger Clean the battery contacts with alcohol Defective battery Re...

Страница 30: ...r contacts with alcohol and cotton swab Defective battery Try a known good battery Defective battery charger Call for authorized service Short battery life Battery is was not fully charged Recharge ba...

Страница 31: ...Troubleshooting 3M 2003 January 25 C860 system service needs can be fulfilled by your local 3M InTouch Products dealer If special service assistance or information is needed please call 1 800 328 003...

Страница 32: ...Food Services Trade Department 3M Center St Paul MN 55144 1000 Printed in U S A 3M 2003 January 78 6912 0692 0 Rev B...

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