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DT-01715C

Travel Document Reader User Guide

Appendix D: Customer Service

If a problem cannot be solved using Appendix B: Troubleshooting, contact Global Technical
Services (GTS) at 3M.

Before Contacting GTS

Be prepared to provide the information required to properly diagnose the problem:

•

A detailed description of the problem

•

A detailed description of the actions taken to correct the problem

•

The serial number of the reader (located on the bottom panel)

Contacting GTS

Once you have the information regarding the problem, use one of the following methods to
contact GTS:

North America

GTS direct line:

+1 613-722-3629

3M main number:

+1 613-722-2070

fax:

613-722-2063

UK Office

GTS direct line:

+44 (0) 1344-858371

3M-UK: +44

(0)

1344-858000

fax:

+44

(0)

1344-858792

email:

[email protected]

Содержание Authentication System

Страница 1: ...USER GUIDE for 3M FULL PAGE READER 3M AUTHENTICATION SYSTEM and 3M ePASSPORT READER Ottawa Ontario DT 01715C CANADA May 23 2006 ...

Страница 2: ...LUDING BREACH OF WARRANTY TORT INCLUDING NEGLIGENCE OR OTHERWISE IN CONNECTION WITH THE USE OR PERFORMANCE OF A PRODUCT 3M 2006 3M Confirm and Scotch Brite are trademarks of 3M Used under license in Canada All rights reserved No part of this publication may be reproduced transcribed stored in a retrieval system or transmitted in any form whatsoever without the prior written consent of 3M Note This...

Страница 3: ... 722 2063 web http www 3m com security en Europe Middle East and Africa 3M United Kingdom PLC 3M Centre Cain Road Bracknell Berkshire UNITED KINGDOM RG12 8HT telephone 44 0 1344 858 000 fax 44 0 1344 857 865 Global Technical Services North America direct line 1 613 722 3629 main number 1 613 722 2070 fax 1 613 722 2063 email 3M AiT gcs mmm com United Kingdom direct line 44 0 1344 858 371 main numb...

Страница 4: ...quipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense NO MODIFICATIONS Modifications to this device shall not be made without the written consent of 3M Company Unauthorized modifications may void the authority granted under Federal Communications Commission Rules permitting the operation of this...

Страница 5: ...stalling the Software 7 Connecting to a Host System 9 Connecting the Power Supply 9 Securing the USB and Power Connections 10 Installing the Smart Card Reader Drivers 10 Verifying the USB Driver Installation 12 Updating the USB Drivers 13 Power up Self Test 13 Testing Reading and Communication 14 Reading Documents 15 Reading ID Barcodes 15 Reading 2D Barcodes 15 Identification Cards 16 Passports 1...

Страница 6: ... Ultra Violet Image 4 Figure 4 3M Confirm Laminate Image 4 Figure 5 Damaged 3M Confirm Laminate Image 4 Figure 6 Tampered 3M Confirm Laminate Image 4 Figure 7 Physical Features 5 Figure 8 Back Panel Ports 6 Figure 9 Authentication Software Installer window 8 Figure 10 3M Authenticator InstallShield Wizard window 8 Figure 11 Complete the Installation 9 Figure 12 USB and Power Connections 10 Figure ...

Страница 7: ... Physical Dimensions 23 Figure 27 System Properties window 27 Figure 28 Windows 2000 SP4 Computer Management window 28 Figure 29 Windows XP Computer Management window 28 List of Tables Table 1 Indicator LED 6 Table 2 Physical Specifications 23 Table 3 Electrical Specifications 23 Table 4 Environmental Specifications 23 Table 5 Communication Interfaces and Protocols 24 Table 6 Power Supply Specific...

Страница 8: ......

Страница 9: ...l Symbols Warning Indoor Dry Location Use Only Attention Refer to Instructions Display Unit Mercury disposal hazard Intended Use These readers optically scan passports and ID cards They also read and write to Contactless Integrated Circuit chips integrated into travel documents They are intended to be used in a dry indoor environment only They have not been evaluated for other uses or environmenta...

Страница 10: ...sult in minor or moderate injury UV Tube contains Mercury Dispose according to applicable local state provincial or federal laws To reduce the risk associated with environmental contamination from circuit board containing lead bearing solder which if not avoided may result in minor or moderate injury Dispose of the device according to applicable local state provincial or federal regulations Featur...

Страница 11: ...ate imaging authentication and tamper detection enhanced document authentication 3M ePassport Reader OCR 1D barcode reading Contactless Integrated Circuit CIC reading and writing digital signature verification optional UV and 3M Confirm Laminate imaging authentication and tamper detection Each reader can help the operator detect forged or counterfeit documents Optionally reading the UV features pr...

Страница 12: ...d 3M Confirm Laminate Image Related Documents For information on advanced features see 3M Full Page Reader Authentication Manager Document Analysis Software Developer s Reference DT 01718 3M Authentication System 3M Reader Authentication System Software Developer s Reference DT 01675 Authentication Manager Document Analysis Software Developer s Reference DT 01718 3M Reader Authentication Manager C...

Страница 13: ...ration Utility Manual DT 01674 Host PC Requirements Windows 2000 SP4 or Windows XP USB 2 0 high speed capability Note See Appendix C for instructions on how to check for USB2 0 compatibility Product Description The reader is a small desktop device with document window for placement of documents to be read 4 status indicator LEDs back panel communication and power connection ports Figure 7 Physical...

Страница 14: ...n connected to the host application Busy amber The reader is scanning a document and processing the data OK green A known document type was presented and processing was successful Error red The document is of an unknown type or did not process properly Back Panel The back panel features the power switch power supply connector and USB communication ports Data is sent to the host PC through the USB ...

Страница 15: ...e been received If any parts are missing contact 3M Global Technical Services GTS For more information see Appendix D Customer Service on page 29 3 Store the packaging in the event that the reader may require reshipment to 3M for maintenance Note Allow the reader to come to room temperature for a minimum two hours before operation if it has been stored below room temperature Installing the Softwar...

Страница 16: ...henticator InstallShield Wizard window 4 Select Authentication Manager 5 Click Next to proceed with the installation and follow the on screen instructions 6 At the end of the installation click Finish Note It is important to wait until the Installer is finished copying the core programs and the Cancel button changes to Done Do not click CANCEL or X to close this program unless you want to terminat...

Страница 17: ...The reader is supplied with a USB communication cable 1 Insert the USB connector of the supplied cable into a USB port on the host system 2 Insert the USB connector of the supplied cable into the USB port located on the back panel of the reader Note The ends of the USB cable are keyed square for the reader and rectangular for the PC for easy identification Connecting the Power Supply 1 Connect the...

Страница 18: ...der is connected to the USB port of the PC or is powered up after connecting for the first time the system automatically prompts you to install two drivers the smart card reader driver and the contactless reader driver Note These drivers apply only to the 3M ePassport Reader Smart Card Reader The Smart Card Reader Driver allows the reader to accurately read smart cards including contactless chips ...

Страница 19: ...ment Authenticator folder created during software installation 4 Click Open The dialogue box closes 5 Click OK to complete the installation Contactless Reader The Contactless Reader Driver allows the reader to accurately read contactless chips The system automatically prompts you to install the driver Figure 15 Contactless Reader Driver Prompt 1 Click Yes to continue The Files Needed window opens ...

Страница 20: ...e dialogue box closes 5 Click OK to complete the installation Verifying the USB Driver Installation 1 Right click on My Computer and click on Properties The System Properties window opens Figure 17 System Properties window 2 Click on the Hardware tab then on Device Manager The Device Manager window opens 3 Expand click on the plus sign the entry called Smart Card Readers 4 Verify that there are tw...

Страница 21: ...ooks like the reader 2 Select the Driver tab and click Update driver 3 Follow the instructions above for performing the driver installation Power up Self Test A power up self test occurs automatically when the reader powers up If the reader is installed correctly and is operational the LEDs perform the following sequence All LEDs come ON briefly at initial power up After several seconds the green ...

Страница 22: ...s 3 Select the test card AW 00276 Full Page Reader Test Card Figure 19 Test Card 4 Place the test card face down on the document window aligned with the left guide with the test card instructions facing up Figure 20 Test Card Placement 5 Push the card to the back of the document window until it stops Note Do not move the document during the scanning process 6 Observe the LEDs during the scanning p...

Страница 23: ...e lack of free space available for the barcode Two dimensional 2D barcodes encode information vertically as well as horizontally This allows 2D barcodes to contain more information than 1D barcodes with more information packed into a smaller space Reading ID Barcodes 1D barcodes are usually printed at a resolution level that allows them to be accurately captured by most optical scanners such as th...

Страница 24: ...rs will be able to read every PDF 417 barcode For some documents the use of a specialized hand held 2D bar code reader may be the most reliable option for reading 2D barcodes Identification Cards Identification cards typically have a photo and basic information on the front and a 3 line MRZ on the back Figure 21 Sample Identification Card Back Start of MRZ Machine Readable Zone 1D Barcode Passport...

Страница 25: ...booklet on the document window close to the left so the left edge is against the document guide and then slide it back so the leading edge is fully inserted under the clip at the back of the document window Note You can also use two hands to insert the document into the reader Use one hand to guide the document and the other to hold it flat against the document window Note The reader was designed ...

Страница 26: ...r will automatically start scanning the document Note The outer half of the booklet must lie flat against the bezel to ensure that any chip located in the back half of the booklet is read properly 4 Observe the LEDs during the scanning procedure The READY LED turns off and the amber LED BUSY turns on The amber LED BUSY remains on while the reader scans and processes the data The green LED OK turns...

Страница 27: ...cover or adjacent pages as support 2 Make sure the upper left corner of the page is aligned with the upper left corner of the document window When the document reaches its proper position the reader will automatically start scanning the document Do not move the document during the scanning process Note The light shield must remain down for an accurate read The operator may release the document Thi...

Страница 28: ...g to contactless chips please contact Global Technical Services GTS at 3M The reader reads and writes to ISO 14443 Type A and Type B ICs supports reader to chip transfer rate of 424 Kbps when applicable IC dependent provides functionality according to ICAO NTWG Technical Reports The RF radio frequency technology used in the ePassport reader is very short range and does not interfere with other ele...

Страница 29: ...cument guide will normally hold the document in place allowing hands free operation Figure 24 Document Placement 4 The ePassport Reader reads the MRZ data from the travel document and then accesses the data on the chip and displays it on screen Note It may take several seconds to read the RF information from the chip The performance of this operation is largely dependent on the capabilities of the...

Страница 30: ...s GTS See Appendix D Customer Service on page 29 for more information 1 Turn off the power switch 2 Clean the document window with a clean cloth For stubborn dirt use a mild glass cleaner or a lightly dampened cloth water Note Do not use abrasive cleaners or solvents These may scratch the glass or damage the plastic 3 Verify that there are no streaks or smudge spots remaining on the document windo...

Страница 31: ...ations Dimensions Length 26 0 cm 10 24 Width 21 0 cm 8 27 Height 18 0 cm 7 1 Weight 3 kg 105 82 ounces Table 3 Electrical Specifications Input voltage 12 V DC Power consumption 12 watts Connector 4 pin Mini DIN Table 4 Environmental Specifications Temperature Operating 0 40 C 32 104 F Storage 20 50 C 4 122 F Humidity Operating 20 80 non condensing Storage 5 95 non condensing ...

Страница 32: ...ength DIN power supply cable 1 3m 52 AC line cord 2 0 m 78 Power rating 18 watts Table 7 Regulatory Information Device Safety USA UL60950 EEA EN60950 RoW IEC60950 EMC emissions USA FCC Part 15 sub part J Class B Canada ICES 003 EEA EN55022 Class B Australia AS NZS 3548 EMC immunity EEA EN55024 EMC EMC ESTI EN 301 489 1 V1 2 1 2000 08 EMC ESTI EN 301 489 3 V1 2 1 2000 08 EMC ESTI EN 300 330 1 V1 3 ...

Страница 33: ... USB drivers are not properly installed Verify that the USB cable is connected to the host Verify that the USB driver is installed Verify that only one reader is connected to the host system The document is non machine readable This is a normal condition when there is no machine readable data and only the image is captured from the document The document is poorly printed The reader is designed to ...

Страница 34: ...ll software For more information see the Software Installation section The Sales Demo application is not working You do not have PC Administrative rights Consult with your IT support representative LEDs do not change after reading an RF chip This is a normal condition RF status is displayed only on the host screen Reader becomes unresponsive Depending on the implementation of the PC application an...

Страница 35: ... problems with your operating system consult with your local IT representative For other problems contact GTS For information see Before Contacting GTS on page 29 Windows 2000 1 In Windows 2000 right click My Computer and select Properties Figure 27 System Properties window 2 Locate the version number on the General tab and verify that Service Pack 4 or greater has been installed 3 Right click My ...

Страница 36: ...ub the system has high speed USB 2 0 capability Windows XP 1 In Windows XP right click My Computer and select Manage Click on Device Manager in the Tree list 2 Under Universal Serial Bus controllers locate an Enhanced entry Figure 29 Windows XP Computer Management window 3 If your Device Manager displays Enhanced USB Host Controller the system has high speed USB 2 0 capability ...

Страница 37: ...se the problem A detailed description of the problem A detailed description of the actions taken to correct the problem The serial number of the reader located on the bottom panel Contacting GTS Once you have the information regarding the problem use one of the following methods to contact GTS North America GTS direct line 1 613 722 3629 3M main number 1 613 722 2070 fax 1 613 722 2063 UK Office G...

Страница 38: ...y by the end user system manager with the guidance of the GTS representative no further action will be required Return Authorization If the problem cannot be rectified using telephone assistance the GTS representative will issue a Return Materials Authorization RMA number which will be used to track the failed reader along with verification of the location of the service depot to where it should b...

Страница 39: ... Instructions Four copies of a commercial invoice a packing slip a pro forma invoice or the following information typed on letterhead must be sent with the reader Description of equipment including serial numbers Quantity Value and Country of Origin Exporter customer s company Consignee 3M Please affix the instructions to the outside of the container 3M Reader Service Depots North America 1525 Car...

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