PANNORAMIC® DESK FLASH DX
TROUBLESHOOTING
58
INFORMATION FOR USE
–
FOR INVESTIGATIONAL USE ONLY.
THE PERFORMANCE CHARACTERISTICS OF THIS PRODUCT HAVE NOT BEEN ESTABLISHED.
7
Troubleshooting
Introduction
Some type of errors, malfunctions or problems can occur during the operation of the Scanner, but
most of these issues can be solved by following the actions listed in this section. If a problem
persists or it can be solved only by a 3DHISTECH service technician, please contact us at:
or +36 (1) 467-5600
Event Logging
Notice:
Due to cybersecurity reasons, the logged events are accessible only through the
Central Log
Service
tool.
Notice:
Each software operation or task performed by the Scanner is logged in a database. This
database can be accessed through the Central Log Service web application, and logged
events can be retrieved only by
Local IT
and
Maintenance
users. If your user status is
General
, you won’t have the permission to access the Central Log Service web application.
Failed to log in
The following windows appear if the login has failed:
Figure 29:
“Login failed” panels