52
A
T
ECHNICAL
S
UPPORT
O
BTAINING
S
UPPORT
FOR
YOUR
P
RODUCT
R
EGISTER
Y
OUR
P
RODUCT
TO
G
AIN
S
ERVICE
B
ENEFITS
To take advantage of warranty and other service benefits, you must first register your
product at
http://eSupport.3com.com/
. 3Com eSupport services are based on
accounts that you create or have authorization to access. First time users must apply for
a user name and password that provides access to a number of eSupport features
including Product Registration, Repair Services, and Service Request.
P
URCHASE
V
ALUE
-A
DDED
S
ERVICES
To enhance response times or extend warranty benefits, contact 3Com or your
authorized 3Com reseller. Value-added services can include 24x7 telephone technical
support, software upgrades, onsite assistance or advance hardware replacement.
Experienced engineers are available to manage your installation with minimal
disruption to your network. Expert assessment and implementation services are offered
to fill resource gaps and ensure the success of your networking projects. More
information on 3Com Extended Warranty and Professional Services is available at
http://www.3com.com/
W
HERE
T
O
G
O
F
OR
H
ELP
Contact your authorized 3Com reseller or 3Com for additional product and support
information. You will find support tools posted on the 3Com web site at
http://www.3com.com/
T
ROUBLESHOOT
O
NLINE
3Com Knowledgebase
helps you troubleshoot 3Com products. This query-based
interactive tool is located at
http://knowledgebase.3com.com/
and contains thousands
of technical solutions written by 3Com support engineers.
