3Com SUPERSTACK 3 WEBCACHE 3000, Руководство пользователя

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284 C
HAPTER
19: P
ROBLEM
S
OLVING
Webcache. Check the DNS configuration of the Webcache. You must
ensure that you enter the full domain e.g.
3com.com
. It is not sufficient to
only enter
3Com
.
The Cache Storage Status LED on the front panel of the Webcache
is Yellow
A yellow Cache Storage Status LED indicates that the cache storage
device has failed and needs to be replaced.
Only the Webcache 3000 has accessible cache storage devices; you
cannot remove them from the Webcache 1000. If a cache storage device
fails in the Webcache 1000, you should return the whole unit to 3Com.
If a cache storage device fails in the Webcache 3000, you can remove the
device and return it to 3Com for replacement. For further information,
see the
“Replacing a Failed Cache Storage Device” appendix on
page 314 .
Accessing NBX Call Logging Information Fails
The 3Com NBX products can produce sizeable Call Logging information
via a Web based application. This process may take several minutes to
complete depending on the amount of Call Logging information to be
retrieved. When there is a SuperStack 3 Webcache deployed in
Transparent mode, using a SuperStack 3 4400, 4924 or 4950 switch, it is
possible for the Webcache to time out the response from the NBX. This
results in the administrator of the NBX being unable to retrieve the Call
Logging information.
You should ensure that software version 2.0 or later is installed on the
SuperStack 3 Webcache. The problem can be resolved by adding the NBX
to the Cache Bypass List on the Webcache. To do this:
1
Log in to the Web interface.
2 Click Device on the Toolbar.
3 Select Caching > Cache Bypass > Edit Client Bypass in the Navigation Tree.
4 In the Enter the IP Address or IP Address Range field, enter the IP address
of the NBX and click Add .
5 Click OK . On completion, the Webcache will not be involved in accesses
to the NBX Web interface, and the Call Logging information can be
retrieved.
dua1611-5aaa04.book Page 284 Friday, November 29, 2002 8:56 PM