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Chapter 4: Troubleshooting

Stop bit: 1

Parity: None

Flow control: None

Terminal emulation: VT100

Reconfigure the parameters if their values are different.

Troubleshooting
Application Image
Upgrade

Symptom 1:

Start the router and upgrade Comware 3.11 software

using TFTP. The console screen displays:

DownLoad Program To Flash Through Net Port

boot device : ErrDev

unit number : 0

processor number : 0

file name : Router6000.bin

inet on ethernet (e) : 1.1.1.1

host inet (h) : 1.1.1.2

user (u) : user

ftp password (pw) : password

flags (f) : 0x80

Loading... Loading Failed

Solution:

Fault occurs due to selection of the incorrect boot device

ErrDev.

Change ErrDev to wancom, the application upgrade device of the Router
6000.

Symptom 2:

Start the router and upgrade the application image using

TFTP. The console screen displays:

DownLoad Program To Flash Through Net Port

boot device : wancom

unit number : 0

processor number : 0

file name : Router6000.bin

inet on ethernet (e) : 1.1.1.1

host inet (h) : 1.1.1.2

user (u) : user

ftp password (pw) : password

flags (f) : 0x80

Attached TCP/IP interface to wancom0.

Содержание Router 6000 Series

Страница 1: ...3Com Router 6000 Family Getting Started Guide www 3Com com Part Number 10015123 Rev AB Published September 2007 Mfg BOM 3122A077 ...

Страница 2: ... not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this User Guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com and the 3Com logo are registered trademarks of 3Com Corporation Intel and Pentium a...

Страница 3: ...quipment 3Com offers free software maintenance updates and documentation updates on our website To obtain the most up to date operating software and user documentation for the Router 6000 point your web browser to www 3Com com and select the Support and Registration link Please note that you must register your 3Com switch to receive the software upgrade To register point your web browser to eSuppo...

Страница 4: ......

Страница 5: ...tation Comments 9 1 Introducing the Router 6000 Family About the Router 6000 11 3Com Router 6040 13 3Com Router 6080 14 System Description 15 About the Router Processor Unit 15 The RPU Module 16 The RPU2 Module 18 Encryption Accelerator Daughter Card 20 The PSU Module 20 FAN module 21 Auto Config 21 Auto Detect 22 2 Installation Rack Mounting the Router 23 Mounting the Router on a Tabletop 24 ...

Страница 6: ... of the Power System 39 Troubleshooting the Configuration System 39 Troubleshooting Application Image Upgrade 40 5 Router Software Maintenance Maintaining RPU or RPU2 Software 43 Boot Menu 43 Upgrading Software Using Xmodem 47 Backing Up Restoring the Extended Segment of the Boot ROM Image 50 Upgrading the Application Image Using TFTP 51 Dealing with a Router Password Loss 53 A Obtaining Support f...

Страница 7: ...ion about the documents and CD ROM that accompany your Router 6000 Release Notes The release notes provide important information about the current software release including new features modifications and known problems You should read the release notes before installing the router in your network If the information in the release notes differ from the information in this guide follow the instruct...

Страница 8: ...interface that enable you to manage the Switch It is supplied in PDF format on the CD ROM that accompanies the Switch Router 5000 6000 Module Manual This manual describes the various modules that are available for use with the Router 5000 and Router 6000 Release Notes These notes provide information about the current software release including new features modifications and known problems The rele...

Страница 9: ...ude the following information when commenting Document title Document part number on the title page Page number if appropriate Example Router 6000 Family Getting Started Guide Part Number 10015123 rev AA Page 21 Please note that we can only respond to comments and questions about 3Com product documentation at this e mail address Questions related to technical support or sales should be directed in...

Страница 10: ...10 About This Guide ...

Страница 11: ...1 1 redundancy Abundant FIC options Abundant flexible interface cards FICs are available for the Router 6000 allowing great flexibility and investment protection Ethernet access The electrical and fiber multi mode and single mode FE FICs available with the Router 6000 support PPPoE and PPPoEoA that can offer authentication authorization and accounting AAA services for Ethernet access hence satisfy...

Страница 12: ...s such as PAP CHAP data RADIUS and VoIP RADIUS Packet filter and firewall which fend off external attacks VPN including GRE L2TP and MPLS and the technologies of IPSec and IKE They can ensure security of private networks in an Internet environment Backup center and virtual router redundancy protocol VRRP By providing a backup scheme in case of communication line or device failures they enhance rob...

Страница 13: ...6040 Figure 2 Rear panel of the 3Com Router 6040 1 Slot0 for the main control board 2 FIC Slot1 3 FIC Slot2 4 FIC Slot3 5 FIC Slot4 6 ESD preventive wrist strap port 1 Fan module 2 Grounding screw 3 ESD preventive wrist strap port 4 PSU 1 PWR1 5 PSU 2 PWR2 1 2 3 6 4 5 1 2 3 4 5 ...

Страница 14: ...4 Rear panel of the 3Com Router 6080 1 Handles 2 Slot0 for the main control board 3 FIC Slot1 4 FIC Slot2 5 FIC Slot3 6 FIC Slot4 7 FIC Slot5 8 FIC Slot6 9 FIC Slot7 10 FIC Slot8 11 ESD wrist strap port 1 Fan module 2 Grounding screw 3 ESD wrist strap port 4 PSU 1 PWR1 5 PSU 2 PWR2 1 2 4 3 7 1 5 6 9 8 10 11 1 2 3 4 5 ...

Страница 15: ...U or RPU2 Alternatively you can monitor system status using a network management system The RPU or RPU2 also provides a hardware reset button Your Router 6000 may have one of two different Router Process Units and RPU or and RPU2 For information on the RPU refer to The RPU Module For information on the RPU2 refer to The RPU2 Module Table 1 System description of the 3Com Router 6040 6080 Item 3Com ...

Страница 16: ...e communication data between the system and CPU is stored NVRAM is the place where the alarm records are stored Flash is the main file storage medium to store application program files anomaly information and configuration files Boot ROM stores the boot program files Table 2 RPU specifications Item Specifications Fixed interface 2 x 10 100 Mbps Ethernet interfaces 1 AUX port 1 console port Process...

Страница 17: ... ON means the PSU 2 is operating normally and steady OFF means the PSU 2 is not present or has failed ALM red RPU ON means CPU has received an alarm signal such as PSU or FAN alarm due to over temperature for example FAN ON means the FAN module is not present or its rotation is blocked PWR1 ON means the PSU 1 has failed PWR2 ON means the PSU 2 has failed RESET The RPU hardware reset button 10 100 ...

Страница 18: ...e where the alarm records are stored Flash is the main file storage medium to store application program files anomaly information and configuration files Boot ROM stores the boot program files Table 4 RPU2 specifications Item Specifications Fixed interface 2 x 10 100 1000 Mbps electrical Ethernet interfaces 1 x 10 100 1000 Mbps Ethernet interface providing both electrical and fiber optic connector...

Страница 19: ...U or FAN alarm due to over temperature for example FAN ON means the FAN module is not present or its rotation is blocked PWR1 ON means the PSU 1 has failed PWR2 ON means the PSU 2 has failed ECARD green OFF means no card is present ON means a card is present and initialized Blinking means data is being transmitted or and received CF green OFF means no CF card is present ON means a CF card is prese...

Страница 20: ...n redundancy or load sharing mode That means when a PSU fails or its power supply is disconnected the other PSU can still work and supply all the power required by the system The PSUs supply 350W power and provide overcurrent and overvoltage protection You can connect a PSU to the backplane by inserting it from the rear of the router chassis It is hot swappable and its switchover does not affect t...

Страница 21: ...outer 6080 shown Auto Config With the automatic configuration auto config feature your Router 6000 can automatically detect and configure all its interfaces upon its first use and start Telnet FTP or Web service Then the connected router or console terminal that has been pre configured at the network center automatically connects to the router to configure it or to transfer the configuration file ...

Страница 22: ...s Ethernet interface use the 10 100 Mbps Ethernet For an analog modem AM interface use the analog telephone line of PSTN network Figure 11 Network design for auto config configuration Auto Detect Auto detect is a function for checking the connectivity of a network regularly by sending ICMP Request Reply packets It works by checking a group of destination IP addresses to see whether the hosts are r...

Страница 23: ...Router The 3Com Router 6000 is designed to fit 19 inch standard racks The following table describes their dimensions Figure 12 Mount the router in a rack Table 7 Dimensions of the 3Com 6000 Routers Model Dimensions Router 6040 H x W x D 130 5 x 436 2 x 420 mm 5 1 x 17 2 x 16 5 in Router 6080 H x W x D 219 5 x 436 2 x 420 mm 8 6 x 17 2 x 16 5 in 1 Mounting screws 2 Mounting brackets with cable mana...

Страница 24: ... ground PGND on the router chassis is an essential safeguard against lightning shocks and interference You must correctly connect the PGND when installing or using the router As shown in the following figure the router provides a protection ground PGND screw at the top right rear of the chassis You must securely connect it to the earth ground to safely channel faradic current and leakage electrici...

Страница 25: ...round the rack WARNING Lightning strikes can damage your router and even the connected devices For secure lightning protection make sure that your router has a good ground connection when it is operating AC Input Power Cord AC input range 100 to 240 VAC 50 to 60 Hz The following figure shows the power socket on an AC powered router Figure 14 AC input power socket 1 Grounding screw 1 1 2 3 1 Cable ...

Страница 26: ...figuration For its attributes refer to The RPU Module or The RPU2 Module Console cable A console cable is an eight wire shielded cable At one end of the cable is a crimped RJ 45 connector to the console port on the router at the other end of the cable is a DB 9 female connector to the serial port on the console terminal The following figure illustrates the console cable Figure 15 Console cable Rou...

Страница 27: ...equence The cable connects different types of devices such as a terminal device PC for example or router to a Hub or LAN switch The network cables shipped with the router are standard cables Crossover cable at both ends of which the wires are crimped in the RJ 45 connectors in different sequences The cable connects the same type of devices such as PC to PC or PC to router You can make crossover ca...

Страница 28: ...n RS232 asynchronous serial interface which can back up a WAN interface and provide dial connection In case of console failure AUX can function as a console interface For the AUX interface attributes refer to the section The RPU Module or The RPU2 Module AUX cable AUX cable is an eight wire shielded cable At one end of the cable is an RJ 45 connector for connecting the console port on the router A...

Страница 29: ...he router and the DB 9 connector to the serial port on the console terminal a PC for example as shown in Figure 18 Figure 18 Local configuration through the console port Setting terminal parameters Follow these steps to set terminal parameters on the console terminal a PC that is running Windows98 for example 1 Start the PC and select Start Programs Accessories Communications HyperTerminal The Hyp...

Страница 30: ... new connection 2 Enter the name of the new connection in the Name field and click OK The dialog box as shown in Figure 20 appears 3 Select the serial port to be used from the Connect Using drop down menu The serial port must be the same port connected by the console cable ...

Страница 31: ...t 31 Figure 20 Set the connection port 4 Click OK The Port Settings tab shown in Figure 21 appears where you can set serial port parameters Set the following parameters Baud rate 9600 Databit 8 Parity check none Stopbit 1 Flow control none ...

Страница 32: ...igure 21 Set communication parameters 5 Click OK The HyperTerminal dialog box appears 6 Select Properties 7 In the Properties dialog box select the Settings tab as shown in Figure 22 8 Select VT100 or Auto detect from the Emulation drop down menu 9 Click OK ...

Страница 33: ...correctly connected The voltage of the power source complies with the requirement of the router The console cable is correctly connected The PC or the terminal is set up and is running WARNING Before switching on the power locate the power switch in the equipment room In case of an accident you can switch off power quickly Powering on the router Turn on the power switch on the router ...

Страница 34: ...T completes press Enter as prompted and proceed to configure the router when the command line prompt 3Com appears Boot Process of the RPU2 The Boot ROM runs at startup of the router The terminal displays the following banner The banner varies by Boot ROM version System starts booting 1 01 3Com 6000 Router 10 05 Copyright 2003 2004 by 3COM 3COM TECH CO LTD Compiled at Wed Jul 20 16 35 23 EDT 2005 T...

Страница 35: ...Ctrl B within three seconds after Press Ctrl B to enter Boot Menu appears otherwise the system starts decompressing the program To enter Boot Menu after that you must reboot the router If the bootstrap discovers that the version of the Boot ROM in the Comware 3 11 is inconsistent with the one in use it automatically upgrades the Boot ROM program and displays The current starting file is main appli...

Страница 36: ...ure the link layer protocol and the related operating parameters according to the type of the WAN 4 Assign an IP address or IPX network number to each interface on the router according to subnetting 5 Configure routing When enabling a dynamic routing protocol you also need to configure the related operating parameters 6 Configure the security settings as needed 7 Configure the reliability settings...

Страница 37: ...s each associated to a view refer to V2 41 Configuration Guide You can switch between different views through commands Normally you can only execute the commands appropriate to the view that you access However you can execute in any view some commands in common use such as ping display current configuration and interface Arranging Slots and Numbering Interfaces The Router 6000 provides many types ...

Страница 38: ...thernet or ATM and so on X specifies the slot number Y specifies the daughter card number it is 0 when no daughter card is installed and Z specifies the interface sequence number As shown in the above figures different interfaces on an interface module share the same slot number X For every interface Y starts from 0 and Z indicates the interface sequence on the interface module from left to right ...

Страница 39: ...tage is abnormal Troubleshooting the Configuration System If the router passes POST after powered up the console screen displays the startup banner if faults occur to the configuration system the console screen displays nothing or only illegible characters Symptom 1 After the router is powered on the console screen displays nothing Solution Check that The power system is normal The console cable i...

Страница 40: ...t on ethernet e 1 1 1 1 host inet h 1 1 1 2 user u user ftp password pw password flags f 0x80 Loading Loading Failed Solution Fault occurs due to selection of the incorrect boot device ErrDev Change ErrDev to wancom the application upgrade device of the Router 6000 Symptom 2 Start the router and upgrade the application image using TFTP The console screen displays DownLoad Program To Flash Through ...

Страница 41: ... Program To Flash Through Net Port boot device wancom unit number 0 processor number 0 file name Router6000 bin inet on ethernet e 1 1 1 1 host inet h 1 1 1 3 user u user ftp password pw password flags f 0x80 Attached TCP IP interface to wancom0 Attaching network interface lo0 done Loading tftpGet Error occurred while transferring the file A bad file or twisted pair doesn t link correctly Loading ...

Страница 42: ...000 Bytes Downloaded Crc Error Solution Fault occurs because an incorrect application image file is downloaded Download the correct application image file The bar code labels on the chassis and the FICs contain information about production and servicing Before you ask your agent for servicing provide its bar code ...

Страница 43: ...ctions refer to the Configuration Guide CAUTION Upgrade software only when necessary and under the guidance of technical staff Maintaining RPU or RPU2 Software Boot Menu Start the router when the message Press Ctrl B to enter Boot Menu appears press Ctrl B The console screen displays Please input bootrom password Enter the correct password void by default to have the system display the Boot Menu B...

Страница 44: ...n Image Using TFTP to download an application image using Ethernet Boot Menu option 2 If you select this option the following Net Port Download Menu appears Net Port Download Menu 1 Change Net Parameter 2 Download From Net to Flash 3 Download From Net to Ram 4 Exit to Main Menu Enter your choice 1 4 1 3 Refer to the section Upgrading the Application Image Using TFTP to download an application imag...

Страница 45: ...lays the following menu where you can change the file type of a bin Set this file as 1 Main 2 Backup 3 Exit Enter your choice 1 3 1 Select option 1 to specify the a bin file as the main boot file After the modification takes effect the file type of the original main file named main bin changes to N A The a bin file is now the first boot file 5 Display applications in Flash memory Select Boot Menu ...

Страница 46: ...tion is required 8 Start up and ignore configuration Select Boot Menu option 8 The system sets an Ignore flag to Flash memory and displays Flag set successfully Thus empty configuration applies at reboot The system removes the Ignore flag after its boot is completed In case you forget the password you may select this option to have the router boot with the configuration file ignored After accessin...

Страница 47: ...port to upgrade software using Xmodem without the need of setting up a configuration environment Upgrading the application image 1 From the Boot Menu refer to the section Boot Menu and enter option 1 to download an application image using Xmodem The router supports the following downloading speeds Please choose your download speed 1 9600 bps 2 19200 bps 3 38400 bps 4 57600 bps 5 115200 bps 6 Exit ...

Страница 48: ...after you reconnect the terminal emulation program 4 Select Transfer Send File in the terminal window The following dialog box pops up Figure 25 Set Send File parameters 5 Click Browse Select the file to be downloaded and set protocol to Xmodem Click Send The following interface pops up Figure 26 Load the file using Xmodem ...

Страница 49: ... disconnect and redial Then you can see the system boot banner Upgrading the entire Boot ROM program 1 Enter Boot Menu see the section Boot Menu and select option 8 to enter Boot ROM Download Menu as follows Boot ROM Download Menu 1 Download Boot ROM with XModem 2 Download Extended Segment of Boot ROM with XModem 3 Restore Extended Segment of Boot ROM from FLASH 4 Backup Extended Segment of Boot R...

Страница 50: ...e current extended Boot ROM image segment is not the same as that of the extended segment to be started the system automatically updates the Boot ROM image and displays Upgrade Bootrom Download completed Please wait it needs a long time Writing into Boot ROM Succeeds Then the system continues its boot process Backing Up Restoring the Extended Segment of the Boot ROM Image Backing up the extended s...

Страница 51: ...ading the Application Image Using TFTP Upgrading the application image with NET is to download using an Ethernet interface In this approach the router is TFTP Client and needs connecting to TFTP Server using a fixed Ethernet interface The following describes how to upgrade the application image in this approach 1 Start TFTP Server on the PC connected to the Ethernet interface on the router and set...

Страница 52: ...ectly download the program to the SDRAM and run it there the downloaded application image cannot survive a reboot because the file is not written to Flash memory Upon completion of application image upgrade the router reboots and checks Boot ROM version for consistency before starting the Comware 3 11 software If the version of the current extended Boot ROM image Table 8 Description on the downloa...

Страница 53: ...ates the Boot ROM image and displays Upgrade Bootrom Download completed Please wait it needs a long time Writing into Boot ROM Succeeds Then the system continues its boot process Dealing with a Router Password Loss Contact our technical staff in the event of Boot ROM password or user password loss They can help you to set a new password ...

Страница 54: ...54 Chapter 5 Router Software Maintenance ...

Страница 55: ...take advantage of warranty and other service benefits you must first register your product at http eSupport 3com com 3Com eSupport services are based on accounts that are created or that you are authorized to access Solve Problems Online 3Com offers the following support tool 3Com Knowledgebase Helps you to troubleshoot 3Com products This query based interactive tool is located at http knowledgeba...

Страница 56: ...f access numbers later in this appendix Access Software Downloads You are entitled to bug fix maintenance releases for the version of software that you initially purchased with your 3Com product To obtain access to this software you need to register your product and then use the Serial Number as your login Restricted Software is available at http eSupport 3com com To obtain software releases that ...

Страница 57: ...d serial number A list of system hardware and software including revision level Diagnostic error messages Details about recent configuration changes if applicable To send a product directly to 3Com for repair you must first obtain a return materials authorization number RMA Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned to the send...

Страница 58: ...ation number RMA by FAX using this number 61 2 9937 5048 or send an email at this email address ap_rma_request 3com com Europe Middle East and Africa Telephone Technical Support and Repair From anywhere in these regions not listed below call 44 1442 435529 From the following countries call the appropriate number Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy 0800 297 4...

Страница 59: ...nezuela Virgin Islands AT T 800 998 2112 57 1 657 0888 AT T 800 998 2112 1 800 998 2112 571 657 0888 01 800 849CARE AT T 800 998 2112 AT T 800 998 2112 54 11 4894 1888 AT T 800 998 2112 1 800 998 2112 AT T 800 998 2112 1 800 998 2112 AT T 800 998 2112 AT T 800 998 2112 57 1 657 0888 You can also obtain support in this region in the following ways Spanish speakers enter the URL http lat 3com com la...

Страница 60: ...60 APPENDIX A OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS ...

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