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40

C

HAPTER

6: NBX M

ESSAGING

NBX Messaging
Components

A key component of the NBX Networked Telephony Solutions is the
NBX Messaging system, which includes voice mail, off-site notification,
and several administrative features. Voice mail allows callers to leave voice
messages in your voice mailbox when you are not able to answer your
telephone. You can listen to, save, and forward those messages from any
touch-tone telephone.

If your system uses a messaging application other than NBX Messaging,
use the documentation for your messaging application instead of the
instructions in this chapter.

Exception:

Use the procedures in

“Changing

Your Password”

regardless of your messaging application.

Important

Considerations

■

The steps are the same for initially setting up the name
announcement, personal greetings, and passwords for personal,
greeting-only, and phantom voice mailboxes. See

“Setting Up Your

Password and Voice Mail for the First Time”

in

Chapter 1

for details.

(Your administrator creates group mailboxes and their passwords.)

■

For changes to passwords and greetings, see

“Changing Your

Password”

and

“Changing Your Name Announcement and Personal

Greeting”

later in this chapter.

■

The default setting for the maximum length of each voice mail
message on the system is 5 minutes. Your administrator can configure
your organization’s NBX Messaging system to receive and store voice
mail messages that are up to 10 minutes long.

■

Use the

Off-Site Notification

feature if you want the NBX system to

notify you when callers leave voice mail messages in your voice
mailbox. See

“Off-Site Notification”

in

Chapter 8

.

For information on accessing NBX features from an analog telephone, see
the

NBX Feature Codes Guide

in the NBX NetSet

™

utility.

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Содержание NBX 3101

Страница 1: ...siness Telephone NBX 2102 IR Business Telephone NBX 1102 Business Telephone NBX 3101 Basic Telephone NBX 3101SP Basic Telephone NBX 2101 Basic Telephone Attendant Consoles NBX 3105 Attendant Console N...

Страница 2: ...e provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following Al...

Страница 3: ...tSet Utility 16 Quick Reference Guides 16 2 NBX 3102 BUSINESS TELEPHONE Telephone Buttons and Controls 18 Programmable Access Buttons 21 Status Lights for System Appearance Buttons 22 3 NBX 1102 2102...

Страница 4: ...Telephone 44 Listening from an External Location 44 Managing Your Messages 45 Information About Your Messages 45 Replying to a Message 46 Forwarding a Message 47 Creating and Sending a Message 48 Cre...

Страница 5: ...About Conference Calls 66 Setting the Volume 67 8 PERSONALIZING YOUR TELEPHONE Guidelines About Features on NBX Telephones 70 Ringer Tones 70 Speed Dials 70 Personal Speed Dials 71 System wide Speed...

Страница 6: ...a Call to a Remote Office 95 Using Unique Extensions 95 Using Site Codes 96 Bridged Extensions 97 Delayed Ringing 97 Using Pulse Dialing 98 Using a Feature Code 98 Using a Mapped Button 98 Using a Pe...

Страница 7: ...Low Profile and High Profile Positions 113 Wall Mount Position 114 Security Wall Mount Bracket 115 Opening the 3105 Attendant Console Label Cover 115 Moving Your Telephone 115 Swapping Telephones 115...

Страница 8: ......

Страница 9: ...Feature Codes Guide in the NBX NetSet utility How to Use This Guide Table 1 shows where to look for specific information in this guide Table 1 Where to Find Information If you are looking for informat...

Страница 10: ...olution Receptionist The person who answers the majority of incoming telephone calls In some business environments this person may be a switchboard operator User A person who has a single NBX Business...

Страница 11: ...ee the NBX Installation Guide and the NBX Administrator s Guide The NBX NetSet utility also includes a searchable Help system with Help buttons on each screen Comments on the Documentation Your sugges...

Страница 12: ...12 ABOUT THIS GUIDE...

Страница 13: ...as described next and then see the NBX Feature Codes Guide in the NBX NetSet utility Setting Up Your Password and Voice Mail for the First Time The procedure by which you set up your password and voi...

Страница 14: ...ure Entry Tone repeat your new password Confirmation Tone Password Change If your system uses NBX Messaging follow the NBX voice prompts to change your NBX password which changes your NBX NetSet passw...

Страница 15: ...8 and Chapter 9 for discussions about the standard and enhanced features that you can monitor and change in the NBX NetSet utility See Chapter 6 for voice messaging features If your NBX system uses a...

Страница 16: ...ly used features on your telephone 1 Log in to the NBX NetSet utility See Starting the NBX NetSet Utility earlier in this chapter 2 Click Telephone Quick Reference The quick reference that pertains to...

Страница 17: ...ns For a description of the features on the NBX 1102 2102 and 2102 IR Business Telephones see Chapter 3 For a description of the features on the NBX 3101 and 3101SP Basic Telephones see Chapter 4 For...

Страница 18: ...Allow you to select items that are displayed in the telephone display panel See Using the NBX Telephone Display Panel in Chapter 7 The buttons from left to right are Slct Select Back returns you to th...

Страница 19: ...ated when the telephone is in speaker phone mode that is after you press the Speaker button or the Hands Free button For best results keep the area around the microphone free of obstructions 8 Label a...

Страница 20: ...ocated on the underside of the telephone this RJ 11 connector enables you to plug in a headset so that you can listen to calls and have your hands free See Using a Headset in Chapter 8 To enable the u...

Страница 21: ...nes for incoming and outgoing calls 2 Personal Speed Dial 1 See Speed Dials in Chapter 8 3 Personal Speed Dial 2 4 Personal Speed Dial 3 5 Call Park button Allows you to place a call in a holding patt...

Страница 22: ...ton to enable the use of a headset that is connected to the telephone Status Lights for System Appearance Buttons An Access button that is set up for incoming and outgoing calls is called a System App...

Страница 23: ...rammable Access Buttons Status Lights for System Appearance Buttons For a description of the features on the NBX 3102 Business Telephone see Chapter 2 For a description of the features on the NBX 3101...

Страница 24: ...tatus messages Caller ID information if enabled and the number of messages that you have in your voice mail mailbox You can also use it to view these items Logs of your recent missed answered and dial...

Страница 25: ...rrently active call to another telephone See Transferring a Call in Chapter 7 9 Conference button Establishes a single call with up to three additional internal parties external parties or both See Es...

Страница 26: ...our telephone sounds a tone and activates the speaker phone An external call a call from outside your NBX system rings to your telephone as usual 16 Telephone key pad 17 MSG Message button Accesses yo...

Страница 27: ...et utility for a list of features and codes 2 Direct Mail Transfer button Sends a call directly to another user s voice mailbox See Direct Mail Transfer in Chapter 9 3 Call Park button Allows you to p...

Страница 28: ...hese three system appearance buttons as lines for incoming and outgoing calls Status Lights for System Appearance Buttons An Access button that is set up for incoming and outgoing calls is called a Sy...

Страница 29: ...the NBX 1102 2102 and 2102 IR Business Telephones see Chapter 3 For a description of the features on the NBX 2101 Basic Telephone see Chapter 5 For how these features work on an analog telephone that...

Страница 30: ...telephones Figure 5 NBX 3101SP Basic Telephone 1 Soft buttons Allow you to select items that are displayed in the telephone display panel See Using the NBX Telephone Display Panel in Chapter 7 The but...

Страница 31: ...y button mappings 8 Microphone 3101SP only Activated when the telephone is in speaker phone mode that is after you press the speaker button For best results keep the area around the microphone free of...

Страница 32: ...hapter 7 15 Speaker 16 Handset Supports wide band audio Programmable Access Buttons Figure 6 displays the Access buttons on the NBX 3101 and 3101SP Basic Telephones By default the functions assigned t...

Страница 33: ...active call to another telephone See Transferring a Call in Chapter 7 The telephone LabelMaker which is available through the NBX NetSet utility enables you to define and print a new label for your Ac...

Страница 34: ...34 CHAPTER 4 NBX 3101 AND 3101SP BASIC TELEPHONES...

Страница 35: ...scription of the features on the NBX 3102 Business Telephone see Chapter 2 For a description of the features on the NBX 1102 2102 and 2102 IR Business Telephones see Chapter 3 For a description of the...

Страница 36: ...ndset Pressing and releasing the hook switch gives you a dial tone This feature is used with Call Park See Call Park in Chapter 9 3 Display panel Displays telephone status messages see Table 9 Caller...

Страница 37: ...ur voice mail messages through the NBX Messaging system See Listening to NBX Messages in Chapter 6 7 Telephone key pad 8 Volume control buttons Raise or lower the volume of the ringer the handset or t...

Страница 38: ...he currently active call to another telephone See Transferring a Call in Chapter 7 Your administrator can program these buttons for other commonly used functions However changing the settings for the...

Страница 39: ...ssword Changing Your Name Announcement and Personal Greeting Listening to NBX Messages Replying to a Message Forwarding a Message Creating and Sending a Message Creating Personal Voice Mail Group List...

Страница 40: ...the name announcement personal greetings and passwords for personal greeting only and phantom voice mailboxes See Setting Up Your Password and Voice Mail for the First Time in Chapter 1 for details Y...

Страница 41: ...e instructions in Table 4 in Chapter 1 to change it to a more secure password Also see Security Tips next If your NBX system uses a messaging system other than NBX Messaging Use the feature code metho...

Страница 42: ...ress 9 for Mailbox Options and then press 1 3 To review or change your name announcement press 1 and follow the prompts 4 To review or change your personal greeting press 2 and follow the prompts If y...

Страница 43: ...ges or messages that you have listened to but have not yet saved or deleted For information on accessing NBX features from an analog telephone see the NBX Feature Codes Guide in the NBX NetSet utility...

Страница 44: ...1 or the button 3102 3101 and 3101SP 2 Press and dial your extension You hear your name announcement 3 Dial your password and press 4 See Table 10 for the buttons that you use to manage your messages...

Страница 45: ...age from your mailbox You cannot retrieve a message after you delete it Reply to the message See Replying to a Message later in this chapter Forward the message See Forwarding a Message later in this...

Страница 46: ...Private you can reply to the originator but you cannot forward the message to others To reply to a message after you listen to it 1 Press 4 2 After the tone record your reply 3 Hang up or press for mo...

Страница 47: ...on NBX Basic Telephones personal or system wide speed dial number See Speed Dials in Chapter 8 A personal voice mail group list number See Creating Personal Voice Mail Group Lists later in this chapte...

Страница 48: ...on NBX Basic Telephones personal or system wide speed dial number See Speed Dials in Chapter 8 A personal voice mail group list number See Creating Personal Voice Mail Group Lists later in this chapt...

Страница 49: ...speak a name for the group and press Write down the group number and name 6 Dial one of these numbers 1 to save the group name and proceed to step 7 2 to change the group name and return to step 5 to...

Страница 50: ...nal or system wide speed dial number See Speed Dials in Chapter 8 A site code plus extension to send to a user on another NBX system in your organization Example neee or neeee where n one or more site...

Страница 51: ...Coverage Point You can configure your NBX Telephone so that all incoming calls go directly to your call coverage point which may be your voice mailbox the Auto Attendant or receptionist or a different...

Страница 52: ...ox to a greeting only mailbox select NBX NetSet NBX Messaging Greeting Only Mailbox Examples When you take an extended leave of absence you can create a personal greeting with your scheduled date of r...

Страница 53: ...phantom mailbox and you can call in to the NBX system to retrieve them or you can listen to them from the NBX NetSet utility You retrieve messages from a phantom mailbox in the same way that you retr...

Страница 54: ...54 CHAPTER 6 NBX MESSAGING...

Страница 55: ...Call Coverage Point Putting a Call on Hold Transferring a Call Direct Mail Transfer Establishing a Conference Call Setting the Volume For help on accessing NBX features from an analog telephone see th...

Страница 56: ...ore the call is forwarded or to specify where you want the call to go see Setting Your Call Coverage Point later in this chapter Answering a Second Call On NBX Business Telephones or 3101 and 3101SP B...

Страница 57: ...l Toggle to return to the call on hold Then press Call Toggle to answer the incoming call And you do hang up the handset and the other line rings pick up the handset to connect to the incoming call Pr...

Страница 58: ...the lists When you see the list that you want to use press the button under Slct Select 3 Use the scroll keys to move to the name or number that you want to call Verify that the cursor is at the entry...

Страница 59: ...3101SP Basic Telephones you can press the button You hear the dial tone For an internal call if your telephone line appearances are mapped to external lines or if you inadvertently chose an external...

Страница 60: ...nt number that you called OR Use the Call Logs to redial a recently missed answered or dialed call On an NBX Basic Telephone Pick up the handset and then press the Feature button 401 to dial the most...

Страница 61: ...l if it is not answered after the specified number of rings 4 Click Apply and then click OK Putting a Call on Hold To put a call on hold for any reason On NBX Business Telephones or 3101 and 3101SP Ba...

Страница 62: ...om three buttons in the column of Access buttons on the left of the 3102 Business Telephone the bottom three Access buttons in the column on the right on the 1102 2102 or 2102 IR Business Telephones a...

Страница 63: ...hold On the NBX 2101 Basic Telephone if you have placed two calls on hold And you did not hang up the handset press Call Toggle to return to the call that you most recently put on hold Then press Call...

Страница 64: ...nsfer and then retrieve the original call by pressing Call Toggle Your administrator can disable Announced Transfers by enabling the One Button Transfer feature for the entire NBX system When that set...

Страница 65: ...ust use the Feature Code instructions shown in parentheses For NBX Business Telephones use either the Conference button or the Feature Code instructions From an NBX Telephone follow these steps 1 Dial...

Страница 66: ...rols in Chapter 3 for the 1102 2102 and 2102 IR Business Telephones or Telephone Buttons and Controls in Chapter 4 for the 3101 and 3101SP Basic Telephones Disconnecting the Last Person That You Calle...

Страница 67: ...set Volume To raise or lower the volume of the dial tone or the sound that you hear when you are using the handset pick up the handset and then press the up or down Volume Control button repeatedly un...

Страница 68: ...68 CHAPTER 7 STANDARD FEATURES...

Страница 69: ...nting Unauthorized Use of Your Telephone Class of Service Override Palm Integration Using a Headset For help on accessing NBX features from an analog telephone see the NBX Feature Codes Guide below an...

Страница 70: ...elp you to distinguish the ring tone of your NBX Business Telephone or NBX Basic Telephone from the sound of other phones use the NBX NetSet utility to select one of nine ringing tones You can also ch...

Страница 71: ...column of 9 buttons On the 1102 2102 and 2102 IR Business Telephones your extension appears by default on the bottom 3 buttons of the column of 12 buttons Your administrator may have mapped some of t...

Страница 72: ...are dialed frequently by many internal users You can view the system wide speed dial list through the NBX NetSet utility or you can view and dial from it using the telephone display panel You can ask...

Страница 73: ...creen it appears in the other screen See Personal Speed Dials or follow these steps for the One Touch screen To add or change a One Touch speed dial on an available Access button 1 Log in to NBX NetSe...

Страница 74: ...on your PC and then open the file a Locate the file labels exe using one of these methods Open Windows Explorer and navigate to the file Double click My Computer and navigate to the file Depending on...

Страница 75: ...application other than NBX Messaging use the documentation for your messaging application instead of these instructions To configure off site notification for your NBX voice mailbox 1 In NBX NetSet N...

Страница 76: ...notified You can use different e mail addresses for different Attempts When you choose to be notified by e mail message the NBX system sends you an e mail message for each voice mail message that you...

Страница 77: ...ff site notification messages only if the notification number for example your pager number is a toll free telephone number See Telephone Locking later in this chapter Notice Behaviors These tables ex...

Страница 78: ...e a pager call for each voice message 2 through 5 as VoiceMail You receive a telephone call for each voice message Follow the prompts to log in and listen to messages or log in to the NBX NetSet utili...

Страница 79: ...telephone Calls coming in directly to your telephone not directed to the hunt group do not ring on your telephone To prevent every call from ringing you must enable Do Not Disturb and also log out of...

Страница 80: ...on choices remain in effect That is notification of voice mail messages is sent to the outside telephone numbers or paging numbers that you have specified in NBX NetSet NBX Messaging Off Site Notifica...

Страница 81: ...ssuming that your Call Permissions allow you to make long distance calls from your own telephone If your system uses a messaging application other than NBX Messaging use the documentation for your mes...

Страница 82: ...2 Business Telephone 1 Plug the headset connector into the headset jack on the underside of the telephone See Figure 1 in Chapter 2 for the location of the jack 2 Press the Headset button By default t...

Страница 83: ...the telephone 2 Insert both the headset cord and the handset cord into the headset amplifier 3 For headset calls Lift the handset off the telephone and leave it off Use the headset microphone and earp...

Страница 84: ...for instance overnight 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone When you are ready to receive calls again set up the...

Страница 85: ...chapter include configuring a telephone line to appear on more than one NBX Business Telephone For any of these features if one person is using a telephone line no one else can listen in on that same...

Страница 86: ...BX system To delete voice messages from the NBX system you must access your voice mailbox through the telephone or the NBX NetSet utility See Off Site Notification in Chapter 8 for a discussion of off...

Страница 87: ...at are configured as DS1 you can choose to prevent the NBX system from transmitting your Caller ID information to outside parties when you dial a call Your administrator must enable this feature calle...

Страница 88: ...xternal call that you make If you are unsure about whether CLIR NEXT is active pick up the handset press Feature and 890 and read the status message in the display panel of your telephone Call Pickup...

Страница 89: ...roup member s telephone Using the feature code 1 Pick up the handset 2 Press the Feature button followed by 456 and the group number The call is directed to your telephone Using One Touch Pickup NBX B...

Страница 90: ...he receptionist Figure 8 shows the path of a call coming into a hunt group Figure 8 Sample Hunt Group Configuration Hunt groups can be static or dynamic If you are in a static hunt group you are alway...

Страница 91: ...t you are logged in On the NBX Basic Telephone the display panel shows the message IN To log in to a dynamic hunt group using the NBX NetSet utility 1 Log in to the NBX NetSet utility and click the Hu...

Страница 92: ...in a group for example a customer service group To log in to or out of a calling group follow the steps in Hunt Groups and Calling Groups earlier in this chapter Figure 9 shows the path of a call comi...

Страница 93: ...extension which anyone can use to retrieve it Table 12 lists the default Call Park extension numbers Ask your administrator to verify the Call Park extensions for your location If the call is not answ...

Страница 94: ...to the call Paging Depending on your location and equipment you can broadcast a message in one of three ways as described in Table 13 1 Pick up the handset 2 Dial the paging extension as shown in Tab...

Страница 95: ...xtension Whenever you make a call to an extension that is not located at your own site your NBX system sets up a connection to the NBX system at the other extension s site In this example to call a us...

Страница 96: ...o call someone in Atlanta a user in Chicago dials the site code 62 and then the appropriate extension 1000 through 3999 To reach a user in Dallas a user in Chicago dials 63 and then the appropriate ex...

Страница 97: ...s job is to answer a manager s telephone calls the administrator can map the manager s extension on the assistant s telephone The manager s telephone is the primary telephone and the assistant s telep...

Страница 98: ...ost pulse dialing only service In some situations you must switch to DTMF dialing during a call For example if your call is answered by an automated attendant that requires that you enter information...

Страница 99: ...ialing mode For additional information about programming speed dials see Personal Speed Dials in Chapter 8 Additional Applications These software applications are available on the NBX Resource Pack CD...

Страница 100: ...100 CHAPTER 9 GETTING MORE FROM YOUR TELEPHONE SYSTEM...

Страница 101: ...o increase call handling capability In many offices the Attendant Console is used by a receptionist or switchboard operator who is referred to in this guide as the receptionist Complement Attendant So...

Страница 102: ...n Your administrator can assign features to each Access button Possible features include Status of internal telephone extensions busy available Status of external telephone lines Speed dials for User...

Страница 103: ...it can be retrieved from any other telephone on the system See Call Park in Chapter 9 5 Labels You can print labels for your Attendant Console using the LabelMaker utility in the NBX NetSet utility or...

Страница 104: ...Shift button Enables you to toggle between the two sets of button assignments on the Console Press the Shift button for assignments 1 through 50 Press Shift again for assignments 51 through 100 The S...

Страница 105: ...con to start the LabelMaker program 2 Find the page in the LabelMaker that has labels for your attendant console 3 Edit the label template by clicking any of the label text boxes to highlight the exis...

Страница 106: ...Field Purpose Display Panel Displays Caller ID information name and extension number the status of a call and the duration of the call The number of calls displayed depends on the number of access lin...

Страница 107: ...the Help system in the software Table 15 Attendant Software Buttons and Keyboard Shortcuts Button Purpose Keyboard Shortcut Answer Answers an incoming call Alt A Dial Dials a selected number to place...

Страница 108: ...108 CHAPTER 10 NBX 3105 AND 1105 ATTENDANT CONSOLES...

Страница 109: ...and attendant consoles use these symbols to identify the connectors Power connection for an AC power adapter The adapter is an optional component on NBX 3101 and 3102 Telephones and the 3105 Attendan...

Страница 110: ...is connected properly Ask your administrator if you have questions about your telephone connection The underside of an NBX telephone or attendant console includes 1 AC power adapter connection optiona...

Страница 111: ...bottom edge of the plate until you feel it snap into place Figure 15 NBX 3102 Label Plate Attaching and Adjusting the 3101 3102 3105 Support Bracket The articulating support bracket is common to the N...

Страница 112: ...e 17 Adjusting the Support Bracket Figure 18 Wall Mounting a 3102 Telephone To adjust the support bracket press to release the lock tab 1 rotate the bracket to the position that you want and then rele...

Страница 113: ...2102 and 2102 IR Telephone support bracket can be attached in low profile high profile or wall mount positions Tabs on the underside of the telephone slip into slots on the bracket and the opposite m...

Страница 114: ...twist the knob on the underside of the phone 90 degrees Figure 20 so that the spring loaded peg projects out on the top of the phone Item 1 in Figure 21 Figure 20 Knob for the Handset Support Peg Figu...

Страница 115: ...Attendant Console Label Cover Tabs Moving Your Telephone All NBX Telephones have the Automatic Telephone Relocation feature Each telephone has a unique address You can move your telephone to another...

Страница 116: ...r connection Remove and add power to the telephone by unplugging the power cord at the electric outlet and plugging it back in If the telephone is powered through a powered Ethernet cable make sure th...

Страница 117: ...analog telephone see Setting Up Your Password and Voice Mail for the First Time in Chapter 1 My telephone is not forwarding my incoming calls to my voice mailbox In NBX NetSet User Information Call F...

Страница 118: ...NCP Your telephone may be disconnected from the system Hang up your telephone and wait a few seconds Then pick up the handset If the message still appears on your telephone display panel contact your...

Страница 119: ...ng announcements 94 buttons 1102 2102 2102 IR Business Telephones 24 1105 Attendant Console 104 2101 Basic Telephone 36 3101 3101SP Basic Telephones 30 3102 Business Telephone 18 3105 Attendant Consol...

Страница 120: ...02 IR Business Telephones 24 2101 Basic Telephone 36 3101 and 3101SP Basic Telephones 31 3102 Business Telephone 19 call logs user directory and speed dial lists 57 icons 2101 Basic Telephone 38 Do No...

Страница 121: ...cuts 16 icons display panel locked telephone 80 status on 2101 Basic Telephone 38 incoming calls answering 56 calling groups 90 forwarding directly to another user s mailbox 64 hunt groups 90 on a 210...

Страница 122: ...telephones 70 115 MSG button 1102 2102 and 2102 IR Business Telephones 26 2101 Basic Telephone 37 3101 and 3101SP Basic Telephones 31 3102 Business Telephone 20 Mute button 1102 2102 and 2102 IR Busi...

Страница 123: ...ference sheets 16 R receptionist and the Attendant Console 102 and the Complement Attendant Software CAS 106 definition 10 Redial button 1102 2102 and 2102 IR Business Telephones 25 3102 Business Tele...

Страница 124: ...nd 3102 111 telephones cleaning 116 connecting 109 mounting 3101 and 3102 111 moving and swapping 115 time of day calling restrictions 79 toll calls preventing others from dialing 80 tone dialing 98 t...

Страница 125: ...INDEX 125 speaker 67 W Wait for NCP message 118 wall mount bracket 114 Windows Desktop shortcut for LabelMaker 75...

Страница 126: ...126 INDEX...

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