B-6
T
ECHNICAL
S
UPPORT
Returning Products
for Repair
Before you send a product directly to 3Com for repair, you must first
obtain a Return Materials Authorization (RMA) number. Products sent
to 3Com without RMA numbers are returned to the sender unopened,
at the sender’s expense.
To obtain an RMA number, call or fax:
Accessing the
3Com MIB
The 3Com Management Information Base (MIB) describes commands
that enable you to manage 3Com SNMP-based products. The MIB is
available over the Internet on an anonymous FTP server. Updates to
these MIBs are released as new 3Com products are introduced.
To access Internet versions:
1
FTP to
ftp.3com.com
(151.104.9.65).
2
Enter the login name
anonymous
.
3
Enter your full Internet e-mail address as the password
(for example,
).
4
Change to the /pub/mibs directory using the command
cd/pub/mibs
.
5
Read the readisd.txt file to determine the MIB or MIBs you need to
manage your 3Com products.
6
To view the 3Com MIB, OID, or schema entries, enter the
ls
command.
■
To pause the display, press Ctrl+S.
■
To continue the display, press Ctrl+Q.
7
Copy the MIB, OID, or schema files to your current directory using the
appropriate command (for example,
get isd.mib
).
8
Exit the FTP session using the
quit
command.
Country
Telephone Number
Fax Number
U.S.A. and Canada
1 800 876 3266, option 2
408 764 7120
Latin America
1 408 326 7801
408 764 7120
Europe, South Africa and
Middle East
44 1442 438125
44 1442 435822
Outside Europe, U.S.A.,
and Canada
1 408 326 7804
1 408 764 7120