© 3Com Technologies, 2004.
All rights reserved. No part of this documentation
may be reproduced in any form or by any means or used to make any derivative
work (such as translation, transformation, or adaptation) without permission from
3Com Technologies.
3Com Technologies reserves the right to revise this documentation and to make
changes in content from time to time without obligation on the part of 3Com
Technologies to provide notification of such revision or change.
3Com Technologies provides this documentation without warranty of any kind,
either implied or expressed, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. 3Com may make improvements
or changes in the product(s) and/or the program(s) described in this documentation
at any time.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the
software described herein are provided to you subject to the following restricted
rights:
For units of the Department of Defense:
Restricted Rights Legend:
Use, duplication or disclosure by the Government is
subject to restrictions as set forth in subparagraph (c) (1) (ii) for restricted Rights in
Technical Data and Computer Software clause at 48 C.F.R. 52.227-7013. 3Com
Centre, Boundary Way, Maylands Park South, Hemel Hempstead, Herts, HP2 7YU,
U.K.
For civilian agencies:
Restricted Rights Legend:
Use, reproduction or disclosure is subject to restrictions set
forth in subparagraph (a) through (d) of the Commercial Computer Software -
Restricted Rights Clause at 48 C.F.R. 52.227-19 and the limitations set forth in
3Com Corporation’s standard commercial agreement for the software. Unpublished
rights reserved under the copyright laws of the United States.
If there is any software on removable media described in this documentation, it is
furnished under a license agreement included with the product as a separate
document, in the hard copy documentation, or on the removable media in a
directory file named LICENSE.TXT. If you are unable to locate a copy, please contact
3Com and a copy will be provided to you.
Unless otherwise indicated, 3Com registered trademarks are registered in the United
States and may or may not be registered in other countries.
3Com, the 3Com logo and SuperStack are registered trademarks of 3Com
Corporation. Other brand and product names may be registered trademarks or
trademarks of their respective holders.
Where to Go for Help
Contact your authorized 3Com reseller or 3Com for additional
product and support information. You will find support tools
posted on the 3Com Web site at
www.3com.com
.
Register Your Product to Gain Service Benefits
Warranty and other service benefits start from the date of
purchase, so it is important to register your product quickly.
Warranty and other service benefits are enabled through product
registration at
http://eSupport.3com.com/
Services on
eSupport are based on accounts that you create or have
authorization to access. First time users must apply for a user
name and password that provide access to a number of
eSupport features, including product registration, repair services,
and service request.
Troubleshoot Online
3Com knowledgebase, which contains thousands of technical
solutions written by 3Com support engineers, helps you
troubleshoot 3Com products. This query-based interactive tool is
located at
http://knowledgebase.3com.com
.
Purchase Value-Added Services
To enhance response times or extend warranty benefits, contact
3Com or your authorized reseller. Value-added services can
include 24x7 telephone technical support, software upgrades, on
site assistance or advance hardware replacement. Experienced
engineers are available to manage your installation with minimal
disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and
ensure the success of your networking projects.
L
EGAL
N
OTICES
T
ECHNICAL
S
UPPORT
Country
Telephone Number
Country
Telephone Number
Country
Telephone Number
Asia, Pacific Rim Telephone Technical Support and Repair
Australia
Hong Kong
India
Indonesia
Japan
Malaysia
1 800 678 515
800 933 486
+61 2 9424 5179 or
000800 650 1111
001 803 61009
00531 616 439 or
03 3507 5984
1 800 801 777
New Zealand
Pakistan
Philippines
P.R. of China
Singapore
S. Korea
Taiwan
0800 446 398
+61 2 9937 5083
1235 61 266 2602 or
1 800 1888 9469
800 810 3033
800 6161 463
080 333 3308
00801 611 261
Thailand
001 800 611 2000
You can also obtain support for this region using the following e-mail:
Or request a repair authorization number (RMA) by fax using this number: +65 543 6348
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service benefits, you must first register your product at
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following information ready:
Before you send a product directly to 3Com for repair, you must first obtain an authorization number. Products sent to 3Com without
authorization numbers will be returned to the sender unopened, at the sender’s expense.
If your product is registered and under warranty, you can obtain an RMA number online at
http://eSupport.3com.com/
.
Contact Us
3Com offers telephone, e-mail and internet access to technical support and repair services. To access these services for your region, use
the appropriate telephone number, URL, or e-mail address from the list below.
Telephone numbers are correct at the time of publication. Find a current directory of contact information posted on the 3Com Web site at
http://csoweb4.3com.com/contactus/
.
Product model name, part number, and serial number
Diagnostic error messages
A list of system hardware and software, including rev level
Details about recent configuration changes, if applicable
Proof of purchase, if you have not pre-registered your
product
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