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Configuration
information
disappears after a
software reload.

The configuration changes
were not saved.

Retype the commands for the
missing configuration
information.

Type the

save config

command to save the
changes.

Mgmt LED is quickly
blinking amber.

CLI stops at boot
prompt (boot>).

The WX switch was unable
to load the system image
file.

Type the

boot

command at the

boot prompt.

Table 15

WX Setup Problems and Remedies (continued)

Symptom

Diagnosis

Remedy

Содержание 3CRWX120695A

Страница 1: ... Part No 10015410 Rev AA Published August 2006 Wireless LAN Mobility System Wireless LAN Switch and Controller Hardware Installation Guide WX4400 3CRWX440095A WX1200 3CRWX120695A WXR100 3CRWXR10095A WX2200 3CRWX220095A ...

Страница 2: ...June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this User Guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com is a registered trademark of 3Com Corpor...

Страница 3: ...14 Network Interfaces 15 WX1200 WX4400 and WX2200 Status LEDs 16 WXR100 LEDs 17 Software Features 19 Management Features 19 Layer 2 Switching Features 19 IP Services 20 Authentication Authorization and Accounting 20 Roaming 20 RF Management 21 2 INSTALLING AND CONNECTING A WX SWITCH Unpacking a WX Switch 23 Installation Requirements and Recommendations 25 3Com Wireless Switch Manager Network Plan ...

Страница 4: ...nagement Console 38 Troubleshooting a Serial Management Connection 39 Connecting to the Network 39 Connecting to a MAP or Other 10 100 Ethernet Device 39 Connecting to Gigabit Ethernet Devices 42 A WX TECHNICAL SPECIFICATIONS B WX TROUBLESHOOTING C OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS Register Your Product to Gain Service Benefits 57 Solve Problems Online 57 Purchase Extended Warranty and Prof...

Страница 5: ...there differs from the information in this guide follow the instructions in the release notes Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format PDF or HTML on the 3Com World Wide Web site http www 3com com Conventions Table 1 and Table 2 list conventions that are used throughout this guide Table 1 Notice Icons Icon Notice Type Description Information...

Страница 6: ...on and management Table 2 Text Conventions Convention Description Monospace text Sets off command syntax or sample commands and system responses Bold text Highlights commands that you enter or items you select Italic text Designates command variables that you replace with appropriate values or highlights publication titles or words requiring special emphasis square brackets Enclose optional parame...

Страница 7: ...rovides instructions and specifications for installing a WX wireless switch in a Mobility System WLAN Wireless LAN Switch and Controller Configuration Guide This guide provides instructions for configuring and managing the system through the Mobility System Software MSS CLI Wireless LAN Switch and Controller Command Reference This reference provides syntax information for all MSS commands supporte...

Страница 8: ... note that we can only respond to comments and questions about 3Com product documentation at this e mail address Questions related to Technical Support or sales should be directed in the first instance to your network supplier ...

Страница 9: ...umbers Table 3 lists the WX switch model numbers Table 3 WX Switch Model Numbers Model Port Configuration Power Supply Configuration WX2200 Two gigabit Ethernet ports Each port has a miniature Gigabit interface converter mini GBIC slot for insertion of a small form factor pluggable SFP 1000BASE SX or 1000BASE LX fiber optic interface One 10 100 Ethernet port for out of band management without PoE ...

Страница 10: ... and other identifying information WX4400 Four dual interface gigabit Ethernet ports Each port has a 1000BASE TX copper interface and a Gigabit interface converter GBIC slot for insertion of a 1000BASE SX or 1000BASE LX fiber optic interface Two 100 120 VAC 200 240 VAC autosensing AC power supplies Table 3 WX Switch Model Numbers continued Model Port Configuration Power Supply Configuration Provid...

Страница 11: ...witches can overheat and cause loss of equipment functionality or permanent damage CAUTION Ensure adequate airflow around WXR100 switches The WXR100 switch uses natural convection cooling and requires free entry of air Airflow blockage can cause the system to overheat and result in a loss of equipment functionality or permanent damage The underside of the switch contains a label with the serial ID...

Страница 12: ...abletop Figure 3 shows the external hardware features of a WX1200 switch Figure 3 3Com WX1200 Switch Control Features The rear of the switch contains a label with the serial ID MAC address and other identifying information Power supply Power supply LED 10 100 Ethernet uplink ports 10 100 and MAP PoE LEDs 10 100 and MAP Ethernet ports Serial console port ...

Страница 13: ...0 switch Figure 4 3Com WX4400 Switch Control Features Like the WX1200 the rear of the WX4400 contains a label with the serial ID MAC address and other identifying information 100 240V 50 60 Hz 8A MAX DISCONNECT ALL POWER BEFORE SERVICING Gigabit link LEDs GBIC slot AC power inlet Power supply Power supply serial number Power supply LED Serial console port Flash card slot Eject button Mgmt LED 1000...

Страница 14: ...you press the switch for 5 seconds or longer the configuration file is deleted and the switch restarts with its factory default settings If you accidentally press the Fn switch for too long and erase the configuration you can use the Web Quick Start to reconfigure the switch Status LEDs The Ethernet ports and power supplies have LEDs that indicate their status The management CPU on a WX4400 or WX2...

Страница 15: ...P access points The WX4400 switch does not have 10 100 Ethernet ports and does not provide PoE The WX2200 has one 10 100 Ethernet port port 3 this port does not provide PoE Gigabit interface converter GBIC slots WX4400 only A WX4400 switch has four ports Each port has a slot for a 1000BASE SX or 1000BASE LX fiber optic GBIC and a built in 1000BASE TX copper interface with an RJ 45 connector Only o...

Страница 16: ...inking amber WX switch was unable to boot completely Power supply status Solid green DC power output is on Solid amber Power fault has occurred Unlit AC power is off Gigabit fiber link activity WX4400 and WX2200 only Solid green 1000 Mbps fiber link is operational Blinking green Traffic is active on the 1000 Mbps fiber link Gigabit copper link activity WX4400 and WX2200 only Solid green 1000 Mbps ...

Страница 17: ... MAP access point is operational Alternating green and amber MAP access point is booting with an image received from the WX switch If the LED remains in this state indefinitely the boot or configuration attempt has failed Solid amber PoE is on but no MAP access point is connected to the link Blinking amber MAP is not connected or is unresponsive or there is a PoE problem Unlit Port is not configur...

Страница 18: ...onfiguration file but instead contacts WX to request a configuration This LED state lasts for three seconds Unlit The switch has finished booting MAP port 2 only Solid green For a MAP access point s active link with PoE enabled all the following are true MAP access point has booted MAP access point has received a valid configuration from the WX switch Management link with an MAP access point is op...

Страница 19: ...lication for configuring and managing a single WX switch through a Web browser Web Manager creates a secure connection by using Hypertext Transfer Protocol over Secure Sockets Layer HTTPS Layer 2 Switching Features Spanning Tree Protocol STP MSS is 802 1D compatible and supports Per VLAN Spanning Tree PVST PVST allows a separate spanning tree in each virtual LAN VLAN Optional fast convergence feat...

Страница 20: ...tion If a device does not support 802 1X you can configure authentication based on the source MAC address to assign VLAN membership access control and roaming boundaries Guest authentication Guests can be authenticated by a shared set of authorization attributes that assign VLAN membership access control and roaming boundaries Local and remote authentication You can authenticate users locally usin...

Страница 21: ...network Radio frequency RF topology With 3Com Wireless Switch Manager you can verify site coverage and capacity Rogue detection and countermeasures MAPs can be used to gather RF information for validating an RF deployment plan and for detecting and combatting rogue access points User based RF You can gather statistics on a per user basis as users roam across the network ...

Страница 22: ...22 CHAPTER 1 WX SWITCH OVERVIEW ...

Страница 23: ... has two power supplies For some countries one country specific power cord One serial cable for connection to the management console not included with the WXR100 Two rack mount brackets not applicable to the WXR100 Four adhesive rubber feet One documentation pack that includes this guide One set of release notes Figure 6 shows the contents of the shipping carton for a WX4400 switch The contents of...

Страница 24: ...d carefully remove the contents if you have not already done so 2 Place the packing materials back in the carton and save the carton 3 Verify that you received each item in the previous list If any item is missing or damaged contact 3Com Rack mount brackets WX switch with installed power supply Power cord Serial cable Rubber feet Documentation pack ...

Страница 25: ...Switch Manager and creating and verifying a network plan see the Wireless LAN Switch Manager Reference Manual Installation Location WX4400 switch fans and air inlets are located on the sides of the switch WX1200 and WX2200 switch fans are located in the rear of the switch and air inlets are located on the sides of the switch In the WX4400 switches separate power supply fans are located on the fron...

Страница 26: ...g standard You need a standard DB 9 male to DB 9 female PC modem cable Table 6 lists the pin signals Network Cables Table 7 lists the interface types supported by WX switches and the cable type required for each type of interface Table 6 Serial Console Pin Signals WX Pin Usage PC Pin Usage 2 Receive 3 Transmit 3 Transmit 2 Receive 5 Ground 5 Ground Table 7 Ethernet Interfaces Link Type Cable Type ...

Страница 27: ...end and receive signals if required Table 9 on page 28 lists the pin signals for 10 100 Ethernet straight through wiring Pins 4 5 7 and 8 are used only when Power over Ethernet PoE is enabled on the port RD means Receive Data and TD means Transmit Data 1000BASE LX Single mode 9 10 µm fiber SC 10 000 m 32 808 4 feet Multimode 50 µm fiber SC 550 m 1804 5 feet Multimode 62 5 µm fiber SC 550 m 1804 5 ...

Страница 28: ...nhanced Cat 5E or better cable 1000BASE TX uses all 8 wires in the cable The wiring can be straight through or crossover The port automatically configures its pin signals accordingly PoE is not supported on 1000BASE TX links All wires in the cable are used for data Table 9 10 100 Ethernet Straight Through Pin Signals WX Switch Other Device Pin Function Pin Function 1 RD 1 TD 2 RD 2 TD 3 TD 3 RD 4 ...

Страница 29: ...de and does not have a heavy object resting on one side of the switch Table 10 Required Mounting Hardware and Tools Mounting Option Required Hardware and Tools Included with the Product Equipment rack Front mount or center mount option for the WX4400 switch Front mount option for the WX1200 and WX2200 switch Mounting brackets Yes Four rack mount screws and screwdriver Note Equipment racks vary and...

Страница 30: ...h to the rack provide ground attachment to the rack WARNING In the U S overcurrent protection must be provided by the installation Branch circuit protection in accordance with National Fire Protection Association NFPA 70 National Electrical Code NEC is required Consideration must be given to the electrical ratings on the WX switch and branch circuit protection Do not install equipment such that th...

Страница 31: ...quipment rack Figure 7 shows how to install a WX4400 switch into a front mount equipment rack Installation of a WX1200 or WX2200 switch is similar Figure 8 shows how to install a WX4400 switch into a center mount equipment rack Refer to these figures as you perform the procedure Figure 7 WX4400 Installation Front Mount Equipment Rack First attach brackets to chassis Then install chassis into rack ...

Страница 32: ...he WX switch s front panel and extends away from the switch For a center mount equipment rack align the bracket so that the bracket flange is located near the center screw holes 3 Reinsert the screws to secure the brackets to the WX switch 4 Repeat for the other bracket WARNING 3Com recommends that you ask someone to assist you with the remaining steps If you accidentally drop the WX switch you ca...

Страница 33: ...h on page 34 If you are ready to turn on power go to Powering On a WX Switch on page 37 Tabletop Installation 1 On a clean work surface with no debris carefully turn the WX switch upside down 2 Wipe the four placement locations for the rubber feet to clear away any oil or dust The location areas are marked by X s 3 Attach the four rubber adhesive feet over the X s 4 Turn the WX switch right side u...

Страница 34: ...s to install a second power supply or replace a failed power supply To attach the power supply to an WXR100 see Powering On a WX Switch on page 37 Installing a New Power Supply 1 If you are replacing a failed power supply and have not already removed it from the WX switch go to Replacing a Power Supply on page 35 2 If you are installing a new power supply in an unused slot loosen the thumbscrew wi...

Страница 35: ...move the power cord from the power supply 2 Loosen the thumbscrew using a 2 Phillips head screwdriver as shown in Figure 10 3 Use the handle to pull the power supply partway out of the slot as shown in Figure 10 CAUTION Support the bottom of the power supply while removing it from the WX switch If the rear of the power supply is not supported the supply will fall when you remove it possibly damagi...

Страница 36: ...TCH Figure 10 Removing a Power Supply from a WX4400 Switch 4 Place your other hand under the supply to support it and remove the supply the rest of the way out of the slot 5 Go to step 3 of Installing a New Power Supply on page 34 Loosen thumbscrew ...

Страница 37: ...n a WX1200 WX4400 or WX2200 switch 1 Make sure any power supply is fully seated in the WX switch 2 For each power supply that you are using on the WX switch attach a power cord to an AC power source 3 Plug the power cord into the WX power supply The WX switch begins booting as soon as you plug in the power cord s 4 Observe the power supply LED for each connected power supply to verify that the LED...

Страница 38: ... as shown in Figure 11 2 Insert the other end of the cable into the serial console port on the WX switch as shown in Figure 11 3 Start a standard VT100 terminal emulation application on the PC and configure the following modem settings 9600 bps 8 bits 1 stop No parity Hardware flow control off or disabled 4 Open a connection on a serial port If the WX switch is already powered on press Enter three...

Страница 39: ...e connection on the PC port connected to the WX switch For example if you inserted the cable in PC port COM1 make sure you open the connection on COM1 instead of COM2 or another port If none of the previous steps results in a management connection use another serial cable Connecting to the Network Use the following procedures to connect a WX switch to MAP access points or other 10 100 Ethernet dev...

Страница 40: ...n to a MAP access point use a straight through cable For connection to a router or to an end station such as a PC printer or server use a straight through cable For connection to another switch use a crossover cable For cable requirements see Network Cables on page 26 The 10 100 Ethernet ports on WXR100 WX1200 and WX2200 switches provide automatic MDI MDX 2 If the cable is directly attached to a M...

Страница 41: ... operating MAP LED Appearance Meaning Solid green For a MAP access point s active link with PoE enabled all the following are true MAP access point has booted MAP access point has received a valid configuration from the WX switch Management link with a MAP access point is operational For a MAP access point s secondary link the link is present Alternating green and amber MAP access point is booting...

Страница 42: ... use the enable command to enter configuration mode and use the following command to set the active interface on the port to RJ 45 copper set port media type port list rj45 3 Observe the lower LED to the left of the port If the LED is solid green the 1000 Mbps link is operational If the LED is blinking green traffic is active on the 1000 Mbps link If the LED is unlit the link is not operational Ch...

Страница 43: ...er sides transmit or receive Otherwise the link does not work 4 Observe the upper LED to the right of the GBIC port If the LED is green the 1000 Mbps link is operational If the LED is blinking amber traffic is active on the 1000 Mbps link If the LED is unlit the link is not operational Check the cable and verify that the device at the other end of the link is operational To remove a GBIC 1 Remove ...

Страница 44: ...tch to 1000BASE SX 1000BASE LX or 1000BASE TX cable Figure 15 shows how to install a mini GBIC Figure 16 shows how to remove one Refer to these figures as you perform the procedures For cable requirements see Network Cables on page 26 Figure 15 Mini GBIC Installation in WX2200 Switch Figure 16 Mini GBIC removal from WX2200 Switch Mini GBIC Grasp bail latch and pull to remove mini GBIC ...

Страница 45: ... 4 Observe the LED next to the mini GBIC port If the LED is green the 1000 Mbps link is operational If the LED is blinking amber traffic is active on the 1000 Mbps link If the LED is unlit the link is not operational Check the cable and verify that the device at the other end of the link is operational To remove a mini GBIC 1 Remove the network cable s 2 Insert the protective covering s into the p...

Страница 46: ...46 CHAPTER 2 INSTALLING AND CONNECTING A WX SWITCH ...

Страница 47: ...pecifications Specification Description Size Width 44 2 cm 17 4 inches Depth 46 23 cm 18 2 inches Height 8 81 cm 3 47 inches Weight With one power supply 9 75 kg 21 50 pounds With two power supplies 11 35 kg 25 00 pounds Operating Temperature 0 C to 50 C 32 F to 122 F Storage Temperature 20 C to 70 C 4 F to 158 F Humidity 10 to 95 noncondensing Power supply 100 240 VAC 50 Hz to 60 Hz Up to 350 W 8...

Страница 48: ... 22 TUV GS EN 60 950 VCCI Table 12 WX1200 Mechanical and Compliance Specifications Specification Description Size Width 44 2 cm 17 4 inches Depth 25 6 cm 10 08 inches Height 4 4 cm 1 72 inches Weight Without a power supply 3 40 kg 7 50 pounds With power supply 3 8 kg 8 50 pounds Operating Temperature 0 C to 50 C 32 F to 122 F Storage Temperature 20 C to 70 C 4 F to 158 F Humidity 10 to 95 nonconde...

Страница 49: ...R 22 TUV GS EN 60 950 VCCI Table 13 WXR100 Mechanical and Compliance Specifications Specification Description Size Width 19 0 cm 7 5 inches Depth 14 6 cm 5 75 inches Height 3 18 cm 1 25 inches Weight 0 7 kg 1 5 pounds Operating Temperature 0 C to 50 C 32 F to 122 F Storage Temperature 20 C to 70 C 4 F to 158 F Humidity 10 to 95 noncondensing Power supply Input 100 240 VAC 47 63 Hz auto sensing Out...

Страница 50: ...s B Table 14 WX2200 Mechanical and Compliance Specifications Specification Description Size Width 44 2 cm 17 4 inches Depth 30 7 cm 12 1 inches Height 4 4 cm 1 72 inches Weight 4 54 kg 10 pounds Operating Temperature 0 C to 50 C 32 F to 122 F Storage Temperature 20 C to 70 C 4 F to 158 F Humidity 10 to 95 noncondensing Power supply Input 150 240 VAC 50 60 Hz 1 Arms at 120 VAC and 0 51 Arms at 230 ...

Страница 51: ... 22 2 NO 60950 EMI EMC FCC PART 15 Class A ICES PART 15 Class A VCCI Class A EN 55022 Class A EN 55024 CISPR 22 Class A Taiwan CNS 13438 Class A China CCC GB 9254 88 Class A Australia New Zealand AS NZ 3548 Class A Environmental EN Directive 2002 95 EC RoHS Restriction of the use of certain hazardous substances in electrical and electronic equipment EN Directive 2003 108 EC WEEE Waste of electrica...

Страница 52: ...52 CHAPTER A WX TECHNICAL SPECIFICATIONS ...

Страница 53: ...certificate request 1 Use set timezone to set the time zone in which you are operating the switch See Setting the Time Zone in the Wireless LAN Switch and Controller Configuration Guide 2 Use set timedate to configure the current time and date in that time zone See Statically Configuring the System Time and Date in the Wireless LAN Switch and Controller Configuration Guide 3 Reconfigure the admini...

Страница 54: ...ion or might not be authorized for a VLAN 1 Type the display aaa command to check the authentication rules on the WX switch to ensure that the client can be authenticated 2 Check the authorization rules in the switch s local database display aaa or on the RADIUS servers to ensure the client is authorized to join a VLAN that is configured on at least one of the WX switches in the Mobility Domain If...

Страница 55: ...for the missing configuration information 2 Type the save config command to save the changes Mgmt LED is quickly blinking amber CLI stops at boot prompt boot The WX switch was unable to load the system image file Type the boot command at the boot prompt Table 15 WX Setup Problems and Remedies continued Symptom Diagnosis Remedy ...

Страница 56: ...56 CHAPTER B WX TROUBLESHOOTING ...

Страница 57: ...take advantage of warranty and other service benefits you must first register your product at http eSupport 3com com 3Com eSupport services are based on accounts that are created or that you are authorized to access Solve Problems Online 3Com offers the following support tool 3Com Knowledgebase Helps you to troubleshoot 3Com products This query based interactive tool is located at http knowledgeba...

Страница 58: ... the version of software that you initially purchased with your 3Com product To obtain access to this software you need to register your product and then use the Serial Number as your login Restricted Software is available at http eSupport 3com com To obtain software releases that follow the software version that you originally purchased 3Com recommends that you buy an Express or Guardian contract...

Страница 59: ...rly marked on the outside of the package will be returned to the sender unopened at the sender s expense If your product is registered and under warranty you can obtain an RMA number online at http eSupport 3com com First time users must apply for a user name and password Telephone numbers are correct at the time of publication Find a current directory of 3Com resources by region at http csoweb4 3...

Страница 60: ...mail html You can also obtain non urgent support in this region at these email addresses Technical support and general requests customer_support 3com com Return material authorization warranty_repair 3com com Contract requests emea_contract 3com com Latin America Telephone Technical Support and Repair Antigua Argentina Aruba Bahamas Barbados Belize Bermuda Bonaire Brazil Cayman Chile Colombia Cost...

Страница 61: ...d Canada Telephone Technical Support and Repair All locations Network Jacks Wired or Wireless Network Interface Cards All other 3Com products 1 847 262 0070 1 800 876 3266 Country Telephone Number Country Telephone Number ...

Страница 62: ...62 APPENDIX C OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS ...

Страница 63: ...rial console 38 verifying Ethernet 39 verifying serial console 39 conventions notice icons About This Guide 5 text About This Guide 6 D directory of 3Com resources 59 E e mail support 58 engineering services 58 equipment rack installation 31 Ethernet connections 10 100 Ethernet 39 connections MAP 39 LEDs gigabit Ethernet 45 LEDs 10 100 Ethernet 16 39 LEDs gigabit Ethernet 16 42 43 LEDs MAP 17 41 E...

Страница 64: ...5 O obtaining technical support 58 online problem solving 57 out of band management port 14 P ports Ethernet 15 power supplies 14 installation WX4400 34 LEDs 16 powering on 37 product registration 57 58 Professional Services from 3Com 58 purchasing license keys 58 purchasing software upgrades 58 R rack mount installation 31 radios denial of configuration information troubleshooting 54 registering ...

Страница 65: ...nd Pacific Rim 59 telephone technical support Europe Middle East and Africa 60 terminal emulator settings 38 tools required for installation 29 troubleshooting blinking amber Mgmt LED 55 denial of MAP configuration 54 Ethernet links 39 incomplete boot load 55 installation and setup 53 invalid certificate 53 missing configuration 55 serial console 39 U users no network access troubleshooting 54 V V...

Страница 66: ...66 INDEX ...

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