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4-4

C

HAPTER

 4: T

ROUBLESHOOTING

Troubleshooting Tips

If the diagnostic tests fail, the PC Card may not be 
defective. The problem may be incorrect option settings, 
option settings that conflict with the settings of other 
boards, or improper installation. 

Read through the following tips and check your PC Card:

Make sure that the PC Card is operating in a PC 
containing a PC Card standard and PCMCIA Release 
2.01/2.1, Type II /Type III slot.

Make sure that the PC Card is correctly installed. Review 
the installation instructions in Chapter 2.

Inspect all cables and connections.

Use the supplied cabling. 

Make sure that the I/O Base Address and the Interrupt 
Request Level settings for the PC Card are not the same 
settings used on other cards or system units.

Содержание 3C589D

Страница 1: ...LAN PC Card User Guide Part No 09 1349 000 BO695D Published April 1998...

Страница 2: ...d of the Commercial Computer Software Restricted Rights Clause at 48 C F R 52 227 19 and the limitations set forth in 3Com Corporation s standard commercial agreement for the software Unpublished righ...

Страница 3: ...e This Guide 1 Conventions 2 1 INTRODUCTION Features 1 3 Requirements 1 3 Network Driver Installation Options 1 4 Troubleshooting 1 4 Transcend PC Link SmartAgent Support 1 5 Card Services 1 5 2 INSTA...

Страница 4: ...ersion 3 51 3 9 Microsoft Windows for Workgroups WFW 3 10 Before You Begin 3 11 Installing the Network Driver 3 11 AutoLink for Windows 3 x Windows for Workgroups and DOS 3 12 Supported Network Driver...

Страница 5: ...fying That Card Services Is Installed A 1 Using the 3C589D PC Card Without Card Services A 1 Avoiding Memory Manager Conflicts A 1 B SPECIFICATIONS Specifications B 1 GLOSSARY INDEX FCC CLASS B CERTIF...

Страница 6: ...formation in this guide follow the instructions in the README TXT file How to Use This Guide The following table shows where to find specific information in this guide If you are looking for Turn to O...

Страница 7: ...terminal screen for example Login Text represented as commands This typeface is used to represent commands that you enter for example A Install Enter Enter means to press the Enter or Return key Ital...

Страница 8: ...adapter that allows you to connect your PC to an Ethernet network using a 15 pin network cable Figure 1 1 3C589D PC Card The 3C589D PC Card complies with the PC Card standard and operates in PCs cont...

Страница 9: ...n in Figure 1 2 the 3CXE589DC PC Card in this guide is a network adapter that allows you to connect your PC to an Ethernet network using the XJACK connector The only difference between the PC Cards is...

Страница 10: ...89D PC Card software network drivers and text files that contain technical information about the 3C589D PC Card Network management capabilities using 3Com s Transcend PC Link SmartAgent software Refer...

Страница 11: ...or Workgroups Banyan VINES Microsoft LAN Manager IBM LAN Server Artisoft LANtastic AI DEC PATHWORKS Network driver installation is described in Chapter 3 Ask your MIS representative or system administ...

Страница 12: ...Card Services Card Services which is usually supplied with your PC coordinates PC Card access to device drivers utilities and application programs The 3C589D PC Card supports Card Services but does n...

Страница 13: ...missing contact your authorized network supplier immediately LAN PC Card or LAN PC Card with XJACK Connector PC Card cable and network cable LAN PC Card User Guide EtherDisk diskette For instructions...

Страница 14: ...the 3C589D TP PC Card connect the PC Card network cable to the PC Card and to the network port a Slide the PC Card all the way into the PC Card slot CAUTION Do not force the PC Card into the slot or y...

Страница 15: ...ot 4 If you are connecting the 3C589D COMBO PC Card for 10BASE2 connections connect the PC Card COMBO cable to the PC Card You must supply your own BNC T connector a Connect the BNC T connector to the...

Страница 16: ...Card XJACK connector a Connect the network cable to the network port b Slide the PC Card all the way into the PC Card slot 6 If you are connecting 3CXE589DC LAN PC Card for 10BASE T connections follow...

Страница 17: ...NC T connector to the network cable c Slide the PC Card all the way into the PC Card slot CAUTION Do not force the PC Card into the slot or you may bend the pins inside the slot You may get messages f...

Страница 18: ...ersion 4 00 950 or 4 00 950A Windows 95 version 4 00 950B OSR 2 Windows NT version 4 0 Windows NT version 3 51 Windows for Workgroups Proceed to the driver installation section that your MIS departmen...

Страница 19: ...may not apply or may produce different results Refer to your MIS department or system manager for instructions Which Windows 95 Version Are You Running You must determine if you are running Windows 95...

Страница 20: ...all from Disk window appears 4 Click OK to copy the manufacturers files from A If Windows 95 files are requested enter the path to the files typically C windows options cabs and click OK The 3C598D ne...

Страница 21: ...mputer description is visible to other members of your workgroup when they see your PC in the Network Neighborhood 4 If you are prompted for Windows 95 files enter the directory path for Windows 95 ty...

Страница 22: ...is working properly 7 Click the Cancel button to leave each dialog box and return to the Control Panel You ve confirmed successful driver installation Windows NT Before you begin obtain the EtherDisk...

Страница 23: ...To have setup start searching for a network adapter 5 Click the Start Search button 6 Click on the Select from List button 7 Click on the Have Disk button 8 Insert the EtherDisk diskette into drive A...

Страница 24: ...appropriate settings for the card In most cases the default settings will work but if you are unsure about what settings to use ask your system administrator or MIS department 20 Click Continue If you...

Страница 25: ...PC card Select the appropriate settings for the card In most cases the default settings will work but if you are unsure about what settings to use ask your system administrator or MIS department 7 Cl...

Страница 26: ...3 On the Control panel double click the Network icon and click on the Add Adapter tab a If Windows NT networking is not installed click Yes to install Windows NT networking The Windows NT Setup windo...

Страница 27: ...domain or workgroup name for Windows Networking and click OK g Remove the EtherDisk diskette and restart your PC The driver installation is complete Microsoft Windows for Workgroups WFW The EtherDisk...

Страница 28: ...consult your MIS department for further instructions Installing the Network Driver 1 Using the Windows menu select Network 2 Select Network Setup 3 In the Network Setup dialog box select the Networks...

Страница 29: ...dix A The driver installation is complete AutoLink for Windows 3 x Windows for Workgroups and DOS If only one PC Card has been installed you can use 3Com s AutoLink software program to automatically i...

Страница 30: ...l installation If problems occur only when the AutoLink program runs view or print the AUTOLINK LOG file located in the C directory to see problems listed in the file To display the file type type aut...

Страница 31: ...S Windows NT v 4 0 3 51 WINNT TXT EL589ND3 SYS EL589ND4 Windows for Workgroups NetWare WFWNETWR TXT 3C589 COM Windows for Workgroups NDIS 2 driver WFWNDIS TXT ELPC3 DOS NetWare and Windows 3 11 NWDOSO...

Страница 32: ...iguration of the PC Card You can run the DOS diagnostic program for your installed PC Card when you need to Test for setup configuration and cabling Test for PC Card problems View PC Card statistics I...

Страница 33: ...tested and echo them back to the adapter The PC being used as an echo server must have a 3Com adapter running at the same speed as the 3Com adapter CAUTION Running the Echo Exchange test while connect...

Страница 34: ...pe copy config sys config old Enter 2 Use a text editor to edit the CONFIG SYS file on your PC 3 Exclude the memory range that the PC Card is using For example type this line into the device section o...

Страница 35: ...g tips and check your PC Card Make sure that the PC Card is operating in a PC containing a PC Card standard and PCMCIA Release 2 01 2 1 Type II Type III slot Make sure that the PC Card is correctly in...

Страница 36: ...t are provided in Windows The README WRI NETWORKS WRI and SYSTEM WRI files all contain information that could be helpful Specifically check the TimerCriticalSection parameter in the Windows SYSTEM INI...

Страница 37: ...ions at the end of this chapter Table 5 1 Option Settings Option Default Setting Available Settings CIS Memory Address Assigned by Card Services 4 K contiguous block of memory I O Base Address Assigne...

Страница 38: ...rvices is installed To change the configuration settings using the DOS program follow these steps 1 Make sure the PC Card is installed and connected to the network as described in Chapter 2 2 Boot the...

Страница 39: ...ges are complete press Esc to exit the program Configuration Settings Descriptions This section describes each configuration setting for the 3C589D PC Card Table 5 1 displays the possible values for e...

Страница 40: ...iver Type can be Auto Sense Coax or Twisted Pair The default is Auto Sense If the PC Card cannot automatically sense what type of cable is connected to the network it will assign Twisted Pair Network...

Страница 41: ...ine and usually have a CS or SS in the driver name Refer to your Card Services documentation for more information Using the 3C589D PC Card Without Card Services If your PC does not have Card Services...

Страница 42: ...copy of the CONFIG SYS file Type copy config sys config old Enter 2 Use a text editor to edit the CONFIG SYS file on your PC 3 Exclude the memory range that the 3C589D PC Card is using For example typ...

Страница 43: ...3C589D PC Card Ethernet IEEE 802 3 10BASE T industry standard Physical Dimensions Length 3 370 in 85 6 mm Width Type II 0 197 in 5 0 mm Height 2 126 in 54 mm Weight 0 86 oz 24 4 g Environmental Opera...

Страница 44: ...5 voice and data transmission LAN cable 100 Mbps that meets the requirements of EIA TIA 568 and EIA TIA TSB 36 for example AT T type 1061 or equivalent Coax Cable Requirements Thin Ethernet coax conne...

Страница 45: ...including device drivers utilities and application programs Card Services assigns the I O Base Address Interrupt Request Level and the CIS Memory Base Address for the 3C589D PC Card For more informati...

Страница 46: ...devices It also provides for future high performance PC Card applications through CardBus a new 32 bit bus mastering interface Socket In the PC Card environment the hardware in the host computer where...

Страница 47: ...environmental operating range B 1 EtherDisk diskette 1 3 1 4 4 2 excluding upper memory range 4 3 A 2 F FCC certification B 2 H hot swap support 1 3 I installing drivers AutoLink 3 12 NetWare and Wind...

Страница 48: ...4 2 S setup See configuration software options default settings 5 1 specifications B 1 T tests See diagnostic tests Transceiver Type setting 5 4 troubleshooting 1 4 V verifying Card Services is insta...

Страница 49: ...vision reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the...

Страница 50: ...l commercial and light industry IEC 801 2 Electromagnetic compatibility for industrial process measurement and control equipment Part 2 Electrostatic discharge requirements Severity level 3 IEC 801 3...

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